Eye Care Associates

The Property Management Group wrongfully withheld almost half of my security deposit for a property I leased from them while on military assignment to Tucson When the lease ended the Property Management Group initially kept my entire security deposit and demanded I pay them over $more in charges These alleged charges were in fact due to the assigned property managerâ s negligence in overseeing contractor repairs to the property, charging for wear and tear items that are the responsibility of the owner, intentionally charging for improvements to the property, and excessive billing for services performed by their chosen contractors The most egregious of these charges was for installing new sodding in the backyard to replace grass that was already dead or dying when the lease began Unfortunately I canâ t say that I was surprised at any of this, as I had found similar complaints about this company while doing research on local property management companies when deciding whether or not to extend my lease with them Fortunately small claims court agreed with me and The Property Management Group had to ultimately refund $of my security deposit (http://www.jp.pima.gov/casesearch/) The Property Management Group was also directed to pay interest for the period that they wrongfully withheld this amount, but they have not yet done this Bottom line if you are a renter consider your security deposit to be gone unless you are willing to fight for it Put everything in writing with this company, and use email with photo attachments whenever possible for documentation If you are considering using The Property Management Company to manage your rental property I would urge you to reconsider As someone who managed my own rental properties from out of state for over eight years, I do not think the owner of this property was well served by this company My assigned property manager rarely came to the property to inspect it or any of the repair work performed by multiple contractors Before the final move-out inspection it had been over months since the property manager had been to the property, and that was at my request to deal with a belligerent contractor Whenever problems were encountered with any contractor repair work and I asked the property manager to come out to the property and inspect, she almost always declined thereby essentially letting the contractors â grade their own homeworkâ As a result several repairs had to be reaccomplished one or more times due to this lack of supervision, and I can only guess how much the owner was overcharged for this

Dear I have been out of the country and dealing with the death of my mother so havenot heard about your situation until todayHad I been here I would have been able to extend your prescription beyond its expiration date (Which I am doing today) Thestaff are not legally able to extend prescriptions on their own.Rene is new at the front desk and was not aware that she could print an expired prescription for a patient's record history when you asked for itYou are, of course,entitled to your medical recordsI am sending the notes from your exam with thisletter as well.It is not our intent to profit from a frame that breaks within a year of purchase.Thus, you were billed only what the manufacturer charged us for the replacementframe in NovemberNo consideration is extended to us from the manufacturer aftera year from initial purchase or we would have done that again.I apologize that our actions have caused you this frustrationHopefully thedocuments I am providing and the extended prescription will give you what you needto make the situation right We will use this experience in our next staff meeting toeducate new staff and to identify ways to prevent similar happenings in the future Sincerely, Helaina B [redacted] , OD Dear Representative Revdex.com: Our office takes customer care very seriously, it is our top priorityWe understand the frustration of our patientand are upset we couldn't explain the situation better.This patient first purchased his safety glasses 4/9/These are frames supplied to us by the safety company.He then came back 11/16/with a damaged frameWe only billed him cost to cover the replacementHethen came back around 8/23/with the frame again damagedHe was quoted full retail price this timeHethen decided he wanted a different frame, which would require a new set oflenses to fit in the new frame andsince his prescription was expired he would need a new exam which he was not willing to do.He then asked for his prescription and was told that since it was expired we couldn't print it off for himThiswas an error on our partOur front desk person is still fairly new and did not realize even though it was expiredwe could still give it to him.We are truly sorry for his experience here in our office and we are more then happy to supply him with hismedical records and prescription Sincerely, Eye Care Associates

We are in receipt of a complaint filed with your agency by [redacted] ***, [redacted] . We take pride in ourcustomer service at Eyecare Associates and appreciate the opportunity to respond.Mr. [redacted] purchased two pairs of eyeglasses from us. His clear pair seems to be working well for him.However, he had... difficulties with his polarized sunglasses. We worked closely with Mr. ***, includingremaking his sunglasses 3 times, but due to his prescription and the wrap of the frame, we weren't ableto satisfactorily solve his problems. He returned them to our Lebanon office on June 8, 2015. We don'tnormally refund for a custom made pair of eyeglasses, but we began the process of a completereimbursement for Mr. ***.We are a large organization and reimbursement requests are initially sent to our billing office. We haverecently added an additional step, with requests coming to me for my review. I use this second step toreach out to the patient, gather information and identify any opportunities for improvement in ourproducts, procedures or knowledge. I personally spoke with Mr. [redacted] on 6/29/15, at 7:15 p.m., and lethim know that I had requested information on his original optical orders, and would call him as soon as Ireturned from vacation on 7 /8/15. He is correct in his report that he called our office numerous times aday during that time. I spoke with him upon my return, and let him know that our bookkeeping servicehad been instructed to send him a refund check in the amount of $480. Mr. [redacted] was given asignificant discount when he placed his order for sunglasses, which brought his purchase price of $640,down to $480. He was also given a military discount (in error) on his clear pair for $102, which we choseto honor.This was an unfortunate situation, whereby we had staff on vacation, and also a closure for theIndependence Day holiday. We are an established physician practice with a large patient base. We areknown for our exemplary customer service, and truly wish Mr. [redacted] had been able to adjust to hissunglasses. Please feel free to contact me with any questions you may have.Best Regards, Synthia B [redacted] General Manager

The first time I went to this little gem, the service was not what I asked for The individual who handled my hair seemed determined to assure me that she could handle what I requested I brought pictures on the iPad to make sure what I was looking for was clearI ended up with a bad hair cut (some pieces were cut that seemed to have no reason) and the color ended up a strawberry blonde, despite the repeated comments I made that I "pull red"Within a week, I couldn't "accept" it (it sometimes takes me a bit to deal with any change) and I let the owner know that I was really disappointed She immediately offered to fix itAnd she didI visited just recently (after months and having been assured that the first gal who did my hair was long gone) and again, brought pictures Jennifer not only did what I asked, but talked me thru the details, asked questions and she handled it all with ease and cheerBest hair style I ever got and exactly what I had been asking for (in color) for years

The Property Management Group wrongfully withheld almost half of my security deposit for a property I leased from them while on military assignment to Tucson. When the lease ended the Property Management Group initially kept my entire security deposit and demanded I pay them over $300 more in charges. These alleged charges were in fact due to the assigned property manager’s negligence in overseeing contractor repairs to the property, charging for normal wear and tear items that are the responsibility of the owner, intentionally charging for improvements to the property, and excessive billing for services performed by their chosen contractors. The most egregious of these charges was for installing new sodding in the backyard to replace grass that was already dead or dying when the lease began.

Unfortunately I can’t say that I was surprised at any of this, as I had found similar complaints about this company while doing research on local property management companies when deciding whether or not to extend my lease with them. Fortunately small claims court agreed with me and The Property Management Group had to ultimately refund $743.50 of my security deposit (http://www.jp.pima.gov/casesearch/). The Property Management Group was also directed to pay interest for the period that they wrongfully withheld this amount, but they have not yet done this. Bottom line if you are a renter consider your security deposit to be gone unless you are willing to fight for it. Put everything in writing with this company, and use email with photo attachments whenever possible for documentation.

If you are considering using The Property Management Company to manage your rental property I would urge you to reconsider. As someone who managed my own rental properties from out of state for over eight years, I do not think the owner of this property was well served by this company. My assigned property manager rarely came to the property to inspect it or any of the repair work performed by multiple contractors. Before the final move-out inspection it had been over 17 months since the property manager had been to the property, and that was at my request to deal with a belligerent contractor. Whenever problems were encountered with any contractor repair work and I asked the property manager to come out to the property and inspect, she almost always declined thereby essentially letting the contractors “grade their own homework”. As a result several repairs had to be reaccomplished one or more times due to this lack of supervision, and I can only guess how much the owner was overcharged for this.

We are in receipt of a complaint filed with your agency by [redacted]. We take pride in ourcustomer service at Eyecare Associates and appreciate the opportunity to respond.Mr. [redacted] purchased two pairs of eyeglasses from us. His clear pair seems to be working well for him.However, he had...

difficulties with his polarized sunglasses. We worked closely with Mr. [redacted], includingremaking his sunglasses 3 times, but due to his prescription and the wrap of the frame, we weren't ableto satisfactorily solve his problems. He returned them to our Lebanon office on June 8, 2015. We don'tnormally refund for a custom made pair of eyeglasses, but we began the process of a completereimbursement for Mr. [redacted].We are a large organization and reimbursement requests are initially sent to our billing office. We haverecently added an additional step, with requests coming to me for my review. I use this second step toreach out to the patient, gather information and identify any opportunities for improvement in ourproducts, procedures or knowledge. I personally spoke with Mr. [redacted] on 6/29/15, at 7:15 p.m., and lethim know that I had requested information on his original optical orders, and would call him as soon as Ireturned from vacation on 7 /8/15. He is correct in his report that he called our office numerous times aday during that time. I spoke with him upon my return, and let him know that our bookkeeping servicehad been instructed to send him a refund check in the amount of $480. Mr. [redacted] was given asignificant discount when he placed his order for sunglasses, which brought his purchase price of $640,down to $480. He was also given a military discount (in error) on his clear pair for $102, which we choseto honor.This was an unfortunate situation, whereby we had staff on vacation, and also a closure for theIndependence Day holiday. We are an established physician practice with a large patient base. We areknown for our exemplary customer service, and truly wish Mr. [redacted] had been able to adjust to hissunglasses. Please feel free to contact me with any questions you may have.Best Regards,
Synthia B[redacted]
General Manager

Dear I have been out of the country and dealing with the death of my mother so havenot heard about your situation until today. Had I been here I would have been able to extend your prescription beyond its expiration date (Which I am doing today) . Thestaff are not legally able to extend...

prescriptions on their own.Rene is new at the front desk and was not aware that she could print an expired prescription for a patient's record history when you asked for it. You are, of course,entitled to your medical records. I am sending the notes from your exam with thisletter as well.It is not our intent to profit from a frame that breaks within a year of purchase.Thus, you were billed only what the manufacturer charged us for the replacementframe in November. No consideration is extended to us from the manufacturer aftera year from initial purchase or we would have done that again.I apologize that our actions have caused you this frustration. Hopefully thedocuments I am providing and the extended prescription will give you what you needto make the situation right We will use this experience in our next staff meeting toeducate new staff and to identify ways to prevent similar happenings in the future.
Sincerely,
Helaina B[redacted], OD
 
Dear Representative Revdex.com:
Our office takes customer care very seriously, it is our top priority. We understand the frustration of our patientand are upset we couldn't explain the situation better.This patient first purchased his safety glasses 4/9/2015. These are frames supplied to us by the safety company.He then came back 11/16/2015 with a damaged frame. We only billed him cost to cover the replacement. Hethen came back around 8/23/2016 with the frame again damaged. He was quoted full retail price this time. Hethen decided he wanted a different frame, which would require a new set oflenses to fit in the new frame andsince his prescription was expired he would need a new exam which he was not willing to do.He then asked for his prescription and was told that since it was expired we couldn't print it off for him. Thiswas an error on our part. Our front desk person is still fairly new and did not realize even though it was expiredwe could still give it to him.We are truly sorry for his experience here in our office and we are more then happy to supply him with hismedical records and prescription.
Sincerely,
Eye Care Associates