On Thu, Mar 5, at 8:AM, [redacted] *** [redacted] wrote:My complaint against Badger Heating, Inc# [redacted] has been resolvedThe owner called was very prompt in resolving the issue when he realized the fault was made by his HVAC professionalI was only charged with the agreed upon service fee [redacted] ###-###-####
I have read and reviewed your complaint. I understand the frustration with something recently purchased and it doesn't work as expected. The new furnace went into lockout mode for three hours before restarting again and was able to keep your home heated to maintain house temperatures in
the 60's, despite outdoor temperatures being near zero, but not at the temperature that you desired A benefit of the new furnace that was installed in your home is that the furnace will restart itself on its own. Our salesman stopped by recently to explain the reason why it happened with the source being with the existing duct work that is located within the finished part of the basement. Regarding the complaint about the warranty procedures, it is stated in your warranty papers from the factory that warranty work does not cover overtime service. With that said, we provide warranty emergency
service after hours if needed at a reduced charge. Until the factory changes its warranty policy, regretfully our policy will remain the same.Regards,*** ***
*** ***
*We are the only HVAC contractor in the Milwaukee area to receive Angie's List 'Super Service' award every year."
On Thu, Mar 5, 2015 at 8:52 AM, [redacted] wrote:My complaint against Badger Heating, Inc. #[redacted] has been resolved. The owner called was very prompt in resolving the issue when he realized the fault was made by his HVAC professional. I was only...
charged with the agreed upon service fee. [redacted]###-###-####
On Thu, Mar 5, at 8:AM, [redacted] *** [redacted] wrote:My complaint against Badger Heating, Inc# [redacted] has been resolvedThe owner called was very prompt in resolving the issue when he realized the fault was made by his HVAC professionalI was only charged with the agreed upon service fee [redacted] ###-###-####
I have read and reviewed your complaint. I understand the frustration with something recently purchased and it doesn't work as expected. The new furnace went into lockout mode for three hours before restarting again and was able to keep your home heated to maintain house temperatures in
the 60's, despite outdoor temperatures being near zero, but not at the temperature that you desired A benefit of the new furnace that was installed in your home is that the furnace will restart itself on its own. Our salesman stopped by recently to explain the reason why it happened with the source being with the existing duct work that is located within the finished part of the basement. Regarding the complaint about the warranty procedures, it is stated in your warranty papers from the factory that warranty work does not cover overtime service. With that said, we provide warranty emergency
service after hours if needed at a reduced charge. Until the factory changes its warranty policy, regretfully our policy will remain the same.Regards,*** ***
*** ***
*We are the only HVAC contractor in the Milwaukee area to receive Angie's List 'Super Service' award every year."
On Thu, Mar 5, 2015 at 8:52 AM, [redacted] wrote:My complaint against Badger Heating, Inc. #[redacted] has been resolved. The owner called was very prompt in resolving the issue when he realized the fault was made by his HVAC professional. I was only...
charged with the agreed upon service fee. [redacted]###-###-####