Marleylilly has very cute items and the monogramming looks good. However, their description for the jacket I bought through them was very misleading. The jacket is stated as a unisex fit, but upon receiving the jacket it is fully a mans fit. As well as a men's brand. The waist did have a drawstring, but the width of the arms was embarrassingly large. Not something that can be fixed. This, was not stated on the website. This is not weareable, just money waisted. This was a Christmas present for my daughter. The company's response...your daughter can just grow into it!! Really? She is my size. Obviously, we will not be purchasing anything else from this company. I have now seen MANY negative reviews for Marleylilly.
Hi there,
Sorry you are having to deal with this issue with your daughter. As an online retailers, we deal with it on a daily basis. We verify all credit card transactions, as we are required to, by all processing regulations, and then some.
As a...
requirement, address verification service (AVS) is done on all billing addresses associated with the card, as well as last name match. If it doesn't match, the transaction is decline. Since your daughters last name is the same as your husbands, and the address matched the correct billing address, the transaction was approved.
With credit card fraud on the rise, we do all we can to prevent it, because it ultimately cost us the money when it occurs. To say we do not do what all other online retailers do in regards to fraud prevention, is simply incorrect and untrue. I can guarantee you we do more than most major retailers. Many of our customers are under the age of 18, so they will use a parents card to make purchases. Sometime, unfortunately with out the parents knowledge or permission.
Ultimately, we are running a business. We are not responsible for the actions of other's children. We will never tell someone how to parent their child, as that is not our business. Per our purchase policy, no returns are accepted for personalized items. We are sorry for any problems your daughters actions may have cause you and your husband.
Hi [redacted]
We understand your frustration and please know we are working on getting the refund for you! As with the delivery of the package, we are at the mercy of the postal service while we wait for them to review the claim. I have also personally reached out to our USPS business representative to help expedite the process. As soon as we hear back from USPS we can issue the refund. Because the package is marked as delivered, and not lost, this is not a typical occurrence. With that being said we are requesting that you wait until February 3rd for the claim to be reviewed by USPS and if they have still not approved the claim we are willing to forfeit the cost and issue the refund to the original form of payment.
Thank you for your patience and understanding. Feel free to reach out to me directly if you have any further questions. I can be reached via email at [redacted].com.
Marleylilly has very cute items and the monogramming looks good. However, their description for the jacket I bought through them was very misleading. The jacket is stated as a unisex fit, but upon receiving the jacket it is fully a mans fit. As well as a men's brand. The waist did have a drawstring, but the width of the arms was embarrassingly large. Not something that can be fixed. This, was not stated on the website. This is not weareable, just money waisted. This was a Christmas present for my daughter. The company's response...your daughter can just grow into it!! Really? She is my size. Obviously, we will not be purchasing anything else from this company. I have now seen MANY negative reviews for Marleylilly.
Hi there,
Sorry you are having to deal with this issue with your daughter. As an online retailers, we deal with it on a daily basis. We verify all credit card transactions, as we are required to, by all processing regulations, and then some.
As a...
requirement, address verification service (AVS) is done on all billing addresses associated with the card, as well as last name match. If it doesn't match, the transaction is decline. Since your daughters last name is the same as your husbands, and the address matched the correct billing address, the transaction was approved.
With credit card fraud on the rise, we do all we can to prevent it, because it ultimately cost us the money when it occurs. To say we do not do what all other online retailers do in regards to fraud prevention, is simply incorrect and untrue. I can guarantee you we do more than most major retailers. Many of our customers are under the age of 18, so they will use a parents card to make purchases. Sometime, unfortunately with out the parents knowledge or permission.
Ultimately, we are running a business. We are not responsible for the actions of other's children. We will never tell someone how to parent their child, as that is not our business. Per our purchase policy, no returns are accepted for personalized items. We are sorry for any problems your daughters actions may have cause you and your husband.
Hi [redacted]
We understand your frustration and please know we are working on getting the refund for you! As with the delivery of the package, we are at the mercy of the postal service while we wait for them to review the claim. I have also personally reached out to our USPS business representative to help expedite the process. As soon as we hear back from USPS we can issue the refund. Because the package is marked as delivered, and not lost, this is not a typical occurrence. With that being said we are requesting that you wait until February 3rd for the claim to be reviewed by USPS and if they have still not approved the claim we are willing to forfeit the cost and issue the refund to the original form of payment.
Thank you for your patience and understanding. Feel free to reach out to me directly if you have any further questions. I can be reached via email at [redacted].com.
Customer could not provide correct order number so we had trouble finding the order in our system. A replacement has been issued already.