The patient still has a balance due to the clinic for $345.00 from service date 10/18/16. Our notes on the patient account reflects patient did ask for refund in Feb 2017, and May 4th with explanation. The patient has a $345.00 balance due from 10/18/2016 on the account. No refund will be...
issued when a patient balance is due, and was explained to the patient. For more information and copy of communication and receivables notes please contact me.
Hello [redacted], This is Amanda D[redacted], Administrative Director here at the Eye Clinic of Fairbanks. I am the one who let you know on social media that your refund really was processed and that I would be happy to verify your address with you and let you know the check number that was mailed out....
Our Clinic has a long standing policy that materials purchased need to be paid for preferably in full, but sometimes taking into account past billing history for the individual patient at least a 50% deposit, prior to allowing the patient to leave with the purchase. We will bill insurance as a courtesy to the patient and process a refund accordingly should the insurance plan pay for the materials. The majority of insurance plans today no longer cover materials, or if they do they only cover a small amount of the materials purchased. Also plans state up front on their portal and over the phone (with the exception of VSP) that they do not guarantee benefits quoted or printed because plans change so quickly now that a patient may have benefits one day and not the next.I understand that this is frustrating for patients, it is also frustrating for healthcare providers. I do apologize for that frustration.In regards to your refund, it was processed in a timely manner and a check was mailed out to you. However, as you still haven't received it at the time of sending this message to the Revdex.com, I will have our Accounting Department check with the bank. If the check hasn't been cashed, we will stop payment on it and re-issue you another check. Once the new check is ready, I will let you know and have you come and pick it up instead of mailing it out again. Please allow a few business days for the processing and reprocessing on all of this. Thank you for your posts and also please feel free to call me directly if you have any other questions.Sincerely,Amanda
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The patient still has a balance due to the clinic for $345.00 from service date 10/18/16. Our notes on the patient account reflects patient did ask for refund in Feb 2017, and May 4th with explanation. The patient has a $345.00 balance due from 10/18/2016 on the account. No refund will be...
issued when a patient balance is due, and was explained to the patient. For more information and copy of communication and receivables notes please contact me.
Hello [redacted], This is Amanda D[redacted], Administrative Director here at the Eye Clinic of Fairbanks. I am the one who let you know on social media that your refund really was processed and that I would be happy to verify your address with you and let you know the check number that was mailed out....
Our Clinic has a long standing policy that materials purchased need to be paid for preferably in full, but sometimes taking into account past billing history for the individual patient at least a 50% deposit, prior to allowing the patient to leave with the purchase. We will bill insurance as a courtesy to the patient and process a refund accordingly should the insurance plan pay for the materials. The majority of insurance plans today no longer cover materials, or if they do they only cover a small amount of the materials purchased. Also plans state up front on their portal and over the phone (with the exception of VSP) that they do not guarantee benefits quoted or printed because plans change so quickly now that a patient may have benefits one day and not the next.I understand that this is frustrating for patients, it is also frustrating for healthcare providers. I do apologize for that frustration.In regards to your refund, it was processed in a timely manner and a check was mailed out to you. However, as you still haven't received it at the time of sending this message to the Revdex.com, I will have our Accounting Department check with the bank. If the check hasn't been cashed, we will stop payment on it and re-issue you another check. Once the new check is ready, I will let you know and have you come and pick it up instead of mailing it out again. Please allow a few business days for the processing and reprocessing on all of this. Thank you for your posts and also please feel free to call me directly if you have any other questions.Sincerely,Amanda
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.