Eye Coach Reviews (%countItem)
Eye Coach Rating
Address: 443 Long Point Rd STE C, Mount Pleasant, South Carolina, United States, 29464-8212
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Eye Coach
Add new contacts
On or about Jan. 28th, 2020, Peter S, "Director of Development" approved the return of 4 "Eye Coach" product items.
On or about Jan. 30th, 2020, Hannah G, "Director of Operations" emailed FedEx return labels to me for the returns.
On or BEFORE March 17th, 2020, Hannah G received all 4 returns. -this was long before any talk of COVID or business shutdowns.
I have sent numerous emails to both Peter and Hannah asking when I will receive my refund as promised but to this day they have not returned my calls or emails.
Product_Or_Service: 4-Eye Coach units
Order_Number: originally via telep
Account_Number: Not known
Refund I want the refund by check sent to me immediately.
Hi Dan,
It was nice speaking with you.
Just to confirm - there was a mix up on our end and we were trying to send a check to the wrong person.
We have contacted the right customer (***), confirmed his mailing address, and issued a refund check on April 27th, 2020.
Please let me know if there is anything else you need from me.
Thank you!
Hannah G
Eye Coach, LLC.
Director of Operations
***
www.theeyecoach.com
(The consumer indicated he/she DID NOT accept the response from the business.)
Ms. G has offered no proof to back up her story. The reason that I do not believe Ms. G is that she did not reply to my numerous emails to confirm or correct her "mix-up." I was the ONLY contact for this transaction, there was NO other person involved whatsoever. Rather than tell the truth, some folks can rationalize or block their conscience or they have a belief system that permits untruthful excuses from their mouths to some people. Once I receive the refund and it clears my bank I will notify the Revdex.com that the matter has been resolved. Thank you
There was also a mixup in communication. I did not respond to one of Mr. emails because I passed along to another team member to handle. That team member processed the check to the wrong person. We emailed Mr. to let him know that his check was being processed (even though to the wrong person, which we were unaware at the time). We have reached out to that wrong person who confirmed they received that check some time ago but shredded it because he knew it wasn't meant for him. We have proof that a refund was sent but it was sent to the wrong person. I apologize if we have not lived up to your level of customer service satisfaction. We will use this situation to better our practices in the future. We appreciate your consideration and understanding that mistakes are inevitable. Again, I apologize that this has happened to you and hope we can move forward.