Eye & Ear of Palm Springs, Inc.

Regarding case [redacted].The complaint states after placing an order in November having issues with her balance and the service she received.I spoke to MS [redacted] and we agreed that with a zero balance after having returned several items and receiving the...

correct discounts this matter has been  resolved.MS [redacted] knows if she has any further concerns she can reach me by email or at ###-###-####. [redacted]Customer Service

Regarding case [redacted] for [redacted] zip code [redacted].After reviewing the account the following is what I found.Original order was placed on 1-14-2015 for $246.89.1st payment was received on 2-20-2015 for $50.00.Monthly finance charges were $4.77 for February & $3.93 for...

March.Because there was no payment received in March a late fee of $15.00 was charged.2nd payment was received 4-17-2015 for $75.00.Order totaled $246.89Payments made were $125.00Monthly finance charges $8.70Late fee $15.00 The payments, monthly finance charges & late fees are all explained on the insert between pages 1 & 2 in the catalog and on the web-site.As a one-time courtesy we will remove the late fee so that brings the balance down to $130.59.I always encourage customers to read thru the terms and conditions so there is a clear understanding of how the billing cycles work.

Regarding case [redacted] for Jeffrey [redacted] zip code [redacted].The complaint states having placed an order using the internet and there being issues with this order.First please accept my apologizes for the mix up with this order.Having ordered the boots for your daughters wedding and not receiving...

them would be upsetting to anyone but such an important event I can understand your disappointment.Internet orders are submitted the way they come into the system.We are not able to change or alter the contents.That said, with the order requiring a down payment, once that payment is received the order would ship with-in  a couple of days.I have checked and also contacted our internal credit dept. to see if there is any record of your check having been received and we are unable to locate anything.I realize it is past the need for these boots but if that check was cashed there should be a stamp on the back of the check which can be used to locate where and when it was cashed.If you have already contacted your bank were they able to give you this information or if not would you be able to contact them to see if the check was cashed?I would like to continue searching so we can see resolve this matter.I feel we need to get to the bottom of this so if the check was received we can ship the order with some sort of compensation or get the refund to you.Again in order to do that I need to find out if that check was cashed and get the information stamped on the back. Please contact me by email or at ###-###-#### ext. [redacted]. Debbie [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  This company did re-deposit 247.36 back into out account today but their explanation of the transaction is false.  As I tried to explain earlier, the invoice that we received from this company states a balance of $224.42, so even if we mistakenly had left the payment at the default value, than no more than 224.42 would have been debited from our account.  What was debited from our account was $287.36, an amount that is totally arbitrary and over $62 more than our total balance due.  In short, this company took $247.36 more than we authorized from our account when we set up the $40 minimum payment on 5-5-16.  What I would like is an acknowledgement from this company and an apology from Lisa for her rude demeanor when we contacted her about this issue.  In the future, we will no longer pay this company on-line, but will mail a check instead.  I also believe that this company should have some kind of fine, violation, or sanction for greatly inconveniencing prior to Mother's Day weekend.  In addition, when we pay off the balance due to this company, we will no longer do business with them again![To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Janie [redacted]

Regarding Case ID [redacted], Donna [redacted] Zip Code [redacted] The complaint states that the Customer believes that the balance of their Mason Easy Pay account should be zero. Our records indicate that the order Donna [redacted] is referring to (57345706) totaled $94.89. The order in question was...

placed on 4/19/16. Our records show that Donna made a payment on 5/23/16 for $19.00 and last payment we have received was on 8/8/16 for $20.  Due to Donna making only two payments on the account she has acquired $70 worth of late fees and $16.97 worth of finance charges. This leaves Donna’s total balance on the account to be $142.86. On 4/02/17 Donna’s account with Mason Easy Pay was sent to collections due to the payments not being made.

Regarding case 11747492 for Angelo [redacted] zip code 18466.The complaint states  being charged $11.98 in late fees for her account balance on 9-25-2016.I spoke to our credit dept. and the following is what I was told.The order was placed and shipped on 8-5-2016 for $38.86.The agreement is that a...

payment is due within the first 30 days and any late payments are subject to a late fee charge determined by the state you reside in.A monthly finance charge of 78 cents was added to the account on 9-14-2016 making the balance  $39.64.A payment was not received until 10-3-2016.Our records show your first statement was sent to you approx. 12 days after the order shipped.The statement you made reference to with the payment date of 10-10 was the 2nd statement mailed. That said I made a request the amount of $11.98 be refunded to you in the form of a check. If I can be of further assistance feel free to contact me by email or at [redacted] Debbie [redacted]Customer Service

Regarding case [redacted]The complaint states returning items for exchange and having received them back from K Jordan.After reviewing the case I see the order was placed back in September of 2015.Our K. Jordan guarantee is featured in the middle section of the...

catalog and on the web-site, items need to be returnedwithin 90 days.Items need to be in their original and unworn condition. When reviewing the original order I was able to see notes that have been posted to the order that we will make a one-time exception and accept 4 of the 5 items you returned.Item 707396 which is a White, Black & purple tunic priced at $34.95 shows signs of having been worn so that item we will not accept back.We will refund 1 of the return postage charges so you will see the credit of $18.00 put back on the account. I would like to mention there was only 1 payment of $29.00 made on 10/19/2015.There are late fees and finance charges on the account.At the time the purchase was made you agreed to make the required payments on your K. Jordan account and again I am only seeing the 1 payment. That said when the 4 items are returned we will replace if the sizes you are requesting are still available. If I can be of further assistance feel free to contact me by email or at ###-###-####. [redacted]Customer Service

Complaint Case # [redacted]The complaint states that the Customer has been attempting to make a payment to their Mason Easy Pay account and has not been successful. According to our records with the information provided to me, it looks as though the Mason Easy Pay account listed under the information...

provided is at a zero balance. We apologize for any inconvenience this may have caused and if I can be any futher assistance to you please feel free to contact me, Carlyne [redacted]Ext. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Donna [redacted]