Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.HOWEVER - The computer was returned today and the refund was not granted and the store representative did not take the computer
Hello [redacted] , Thank you so much for bringing your complaint to our attention I can definitely understand your frustration We will absolutely offer you a full refund When can you visit the store to return the laptop? Thanks, Kristen [redacted] District Manager
The customer completed a pawn transaction at our Duluth location.? The customer came into the store to pick up the TV - Which was a very nice and large TV (Curve TV).? The customer asked for help to load the TV into his car.? Pawnbroker Mario helped load the TV into the customers car.? The customer and Mario carried the TV out to the store.? The customer sent a picture of the damage to our corporate office.? The damage to the TV would have been noticed by both the customer and our associate at the time of pick up.? Since they carried it out to the car - That type of damage would have been seen by both parties.? We have video of the transaction in the store and it does not show any damage to the TV.? Mario noted that when the customer loaded it into his car - The customer shoved the TV into the back window of the car.? He then proceeded to shift his front seat back to hold the TV in place.? I personally spoke to Mario and received a complete review of the incident the customer is referencing.? If Pawn America would have damaged his TV - We would of absolutely replaced it.? We did not damage his TV while in our possession and hence are not obligated to replace it due to the handling of the TV by the customer.?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I talked to the man on the phoneHe was very polite, and since I was eventually able to get the item to work, everything is ok
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.HOWEVER - The computer was returned today and the refund was not granted and the store representative did not take the computer
Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ A district manager has attempted to contact you and has left two voicemail messages
Hello [redacted] , Thank you so much for bringing your complaint to our attention I can definitely understand your frustration We will absolutely offer you a full refund When can you visit the store to return the laptop? Thanks, Kristen [redacted] District Manager
This complaint is intended for Pawn America on Mall DriveEau Claire WiThanks
The customer completed a pawn transaction at our Duluth location.? The customer came into the store to pick up the TV - Which was a very nice and large TV (Curve TV).? The customer asked for help to load the TV into his car.? Pawnbroker Mario helped load the TV into the customers car.? The customer and Mario carried the TV out to the store.? The customer sent a picture of the damage to our corporate office.? The damage to the TV would have been noticed by both the customer and our associate at the time of pick up.? Since they carried it out to the car - That type of damage would have been seen by both parties.? We have video of the transaction in the store and it does not show any damage to the TV.? Mario noted that when the customer loaded it into his car - The customer shoved the TV into the back window of the car.? He then proceeded to shift his front seat back to hold the TV in place.? I personally spoke to Mario and received a complete review of the incident the customer is referencing.? If Pawn America would have damaged his TV - We would of absolutely replaced it.? We did not damage his TV while in our possession and hence are not obligated to replace it due to the handling of the TV by the customer.?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I talked to the man on the phoneHe was very polite, and since I was eventually able to get the item to work, everything is ok