Eye Tech/Cataract Surgery Center

Ms. [redacted]-I understand how frustrating it can be when something does not work as it should, especially the AC on a hot day.  When looking through the history for your unit, there were two separate issues initially.  HELP was there, the same day shortly after you called in, each time.  Each time the unit was in working order before we left.  Last year, our technician diagnosed the unit was low on refrigerant, which is not covered by any warranty, and added dye into the refrigerant.  I spoke with you while the technician was there and explained the process and what the next steps would be.  You did call in on 6/12/17 and scheduled an appointment because the AC was not cooling again.  At this point, we just needed to get a technician out to determine where the leak in the unit was and proceed from there.  Once the technician diagnosed the situation, HELP repaired the unit, at no charge to you, even though the warranty on the unit only covered parts.  While issues can arise, how the issues are handled is important.  Working with HELP means working with a company that stands behind the work we do.  Always doing what is in the client’s best interest guides every decision we make.      Thank you,Rachel [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 17, 2015[redacted] 
[redacted] Dear [redacted],I can certainly understand your frustration in this matter,but want to clarify the circumstances and your concerns with the property at **
[redacted]   Help Plumbing, HeatingCooling and...

Electric installed a sewer liner at this property on3/15/2013.  We did run into few issues soonafter the liner installation, but those issues were corrected at no chargeimmediately upon Help being made aware of any concerns.  Once those issues were corrected, there wereno further issues with the sewer itself. However, we were called out becausewater was entering the basement on three separate occasions (2/21/14, 3/5/15and 3/17/15).    On each occasion, ourservice specialists, including two different Senior Plumbing Specialists, determinedthat the water was entering through the foundation wall and not through thesewer liner or due to any defect with the sewer liner.  As suggested on our most recent visit, you should have awaterproofing company of your choice visit the property and assess the issuesthat you are having.  Not only will thisprovide clarity on the issue, but will also provide an unbiased third partyperspective on the matter.  HelpPlumbing, Heating, Cooling and Electric stands behind its work and thediagnosis made by our Senior Plumbers. If there is an issue with the sewer liner itself, Help will gladlyprovide an amicable solution to the matter. Regards, [redacted]Mission Control ManagerHELP Plumbing,Heating,Cooling and ElectricOffice: 513-333-HELP (4357)

We are currently working with the Revdex.com to resolve this concern.  An update will be posted once a resolution is achieved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]