Initial Business Response / [redacted] (1000, 8, 2015/08/12) */ Fortunately I was the one that worked with this patient that was referred by state of Colorado for exam and glassesI have worked in Denver since 1981.I have served the Denver community for many years .I know my profession very wellIf I was doing something wrong, I was not here today I am board certified OpticianI believe Mrs [redacted] 's complaint is nonsense and she tries to have another brand new glassesI believe she has done this work before with different company or may somebody is advising her!!! Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/09/02) */ No one contacted me from the company to repair, offer to repair or replaceI have not received an apology Final Business Response / [redacted] (4000, 21, 2015/10/02) */ I do not see any reason for an apology.If she tries to get a second pair of glasses, I would be happy to offer her a discountI am very busy to do my work and have no time for this scenarioThis is my last response to her Thanks, [redacted] Final Consumer Response / [redacted] (4200, 23, 2015/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) They ruined my eye glassesNo one offered me a discount or anythingNo one has returned my numerous call I would except % discount glasses of my choice [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/08/12) */ Fortunately I was the one that worked with this patient that was referred by state of Colorado for exam and glassesI have worked in Denver since 1981.I have served the Denver community for many years .I know my profession very wellIf I was doing something wrong, I was not here today I am board certified OpticianI believe Mrs [redacted] 's complaint is nonsense and she tries to have another brand new glassesI believe she has done this work before with different company or may somebody is advising her!!! Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/09/02) */ No one contacted me from the company to repair, offer to repair or replaceI have not received an apology Final Business Response / [redacted] (4000, 21, 2015/10/02) */ I do not see any reason for an apology.If she tries to get a second pair of glasses, I would be happy to offer her a discountI am very busy to do my work and have no time for this scenarioThis is my last response to her Thanks, [redacted] Final Consumer Response / [redacted] (4200, 23, 2015/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) They ruined my eye glassesNo one offered me a discount or anythingNo one has returned my numerous call I would except % discount glasses of my choice [redacted]