Sign in

Eyebrow Design Studio

Sharing is caring! Have something to share about Eyebrow Design Studio? Use RevDex to write a review
Reviews Spa Eyebrow Design Studio

Eyebrow Design Studio Reviews (1)

Good morning, ***!Thank you for sending us the customer concern for our business- to my knowledge we've always had a good standing with the Revdex.com and of course, would like to continue with that standing.In regards to the customer concern/complaint attached to the letter you sent, we know of the
exact complaint and will send another email with attachments to further back our position on the matterUnfortunately in the business of hair and the usage of chemicals to achieve certain results- there are many, many things that can lead to an unsatisfied customer and unrealistic expectations- even factors that may be out of our control, as cosmetologistsWe do our best to meet client needs- but unfortunately we cannot please everyone and therefore have to deal with these particular situations from time to time.With the situation at hand, the customer came in with rather dark (previously chemically treated hair) that was in satisfactory condition to begin withShe had sent photos to her stylist of what she was looking forDuring her consultation, she was told that she may not be able to achieve the exact color in the photos due to the darkness of her hair to begin with- but that they would try and get her hair as light as possibleI personally saw the results afterwards and as the salon manager and stylist of years, I would say that the level of brightness they achieved was pretty remarkable, considering how dark her hair was to begin withI would say they were able to lift her hair a good 4-shades lighter than what she came inAt that stage, the hair is lightened to a caramel color- somewhat warm in tone- and that's about how light we would expect the hair to get first time aroundHighlighting it again will lift beyond the warmth and the hair will eventually get lighter and take on a cooler, brighter toneIts safe to say a good 2-rounds of highlights would achieve the look she wanted to achieveWith lightening the hair beyond the warm stages, there are certain risks that come with it- the hair may take on a more dry look and/or feel, the client may notice some slight breakage around the hairline and/or part lineRemoving pigment from the hair will weaken its structure and excessive lightening can most definitely be harmful to the overall condition to the hairHowever, with conditioning treatments and using the right at home hair care products, all of these issues can be controlled and protein can be restored to the hair to replenish the moisture, shine and luster of the hair.The client left happy when she received her service on March 4 and reached out to her stylist on March 9 via *** message, in regards to her hair feeling dull and dryAt that point the stylist re-explained the process of going lighter and also made suggestions as to what at home products she could use to remedy the effects of going blondeI was not made aware of any dissatisfaction by the customer until March 28, when she reached out to her stylist again- this time claiming her hair was orange and wanted it 'fixed.' We typically do not give refunds when a client has gone more than a week after receiving their servicePeople would most likely take action right away if the situation was severe enoughThe stylist made me aware that she had been getting constant harassing *** messages from this client at times ranging from 12am-2am on her personal time, even after explaining the situation to herI, too have received harassing messages from this client on ***, during non-business hours.Basically we have a client who wanted more from her end result than what her hair would allow, first time around and taking into consideration being able to maintain the integrity of her hairThere was nothing wrong with the service she had been provided by the stylistIt takes multiple rounds of highlights to achieve the lightness she wanted- and unfortunately, the client still has to pay for the services they receive due to the time it takes us to accomplish and the amount of product we have to use.In no way, shape or form was the client ignored or unattended to, as her statement claimsI will send you the lengthy message that I, personally sent to her in regards to her hairShe was given multiple options of things that she could do to in between highlighting sessionsShe even agreed to coming in to have the warmth toned from her hair- and she paid the $for itAs for our salon giving her horrible service- she just received a service from us, as recent as May 7- after this hair coloring situation.I would say that as a practicing cosmetologist of years and as a manager of our salon for years, we did everything we could have and should have in regards to satisfying this particular customerShe has had a history of complaining and she has had a history of harassing a couple of my stylists and now myself, during non-working hours.Please let me know if you have any further questions- I do apologize for the lengthy email, but I do feel that we have remedied this situation to the best of our abilityI do not feel the customer received a bad service, I do believe she wanted more than what her hair would allow in one sitting- and wanted the end result, quicker and in less steps- and apparently for free.I will send another email with the pictures and messages I was sent from the stylist and the messages that I, too received from this client.Thank you ***!Anita ***Indira Spa & *** ***

Check fields!

Write a review of Eyebrow Design Studio

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Eyebrow Design Studio Rating

Overall satisfaction rating

Address: 304 W Monroe Rd, Colbert, Washington, United States, 99005

Phone:

Show more...

Web:

This website was reported to be associated with Eyebrow Design Studio.



Add contact information for Eyebrow Design Studio

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated