Eyecare Associates

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have received the new furnace, and from what I can tell from the installation manual provided by the manufacturer I am still missing a piece on the venting termination kit which I have informed Mr [redacted] about and am awaiting his responseAlso, I was told I would be compensated for all of the problems encountered, but Mr [redacted] backed away from his original commitment and told me to sue him, which I am doingThere has never been permits applied for, or issued for the installation of my original, or second furnace, nor for the installation of my hot water tank, nor for the new bathroom exhaust vent, because they would face fines for applying for them over years laterThere were so many issues and problems with all of the work contracted through Ivy LeaI went through numerous service issues, being told to run my furnace without its cover which I now know to be dangerous, as is running it with improper ventilation, which we believe to have caused us to become ill, an improperly vented hot water tank which was corrected with an extra hole in my home, increased utility bills because of the constant restarting of my furnace for numerous days over the entire 1/years, aggrivation beyond belief to put it very mildly, as well as invoicing both myself and NYSERDA for the wrong or not installed at all items...and for all of this Mr [redacted] does not think I am entitled to compensation!!!! I can not believe any business would do so much undisputable wrong and not feel they should compensate the customer an amount equal to the price of the furnace that was illegally installed at the very least, just because of that fact alone! This information needs to be available to prospective customers anywhere they may research his business , business practices and reversal of his original commitment to compensate usThis is not considered resolved on my end at all! Regards, [redacted] ***

Mr***, This is where I believe Ivy Lea really can shine, when there is a trouble with one of our installed projects First of all, I take full responsibility that Ivy Lea had a unlicensed contractor install your furnace at your homeIvy Lea thought the sub contractor was licensed to install furnaces in your town ,but he was only licensed to install hot water tanksOn top of that , they installed the wrong furnace, wrong air filter, and also the wrong thermostatThen on top of all that, we have been to your home to service this furnace between 6-times for no heat issues in the last year and a halfDue to improper pitch of the direct ventWhat a mess! We have discontinued all use of this subcontractor since they represented them selves and also did not want to live up to their contracts to correct these items Ivy Lea has changed several policy and procedures in regard to our limited sub contractor workWe have set up a few more checks and balances in our procedures so this can never happen to an Ivy Lea client again! We have tightened down the procedures for the limited amount of subcontractors that we employee, to document their licenses for the type of work they perform, in all the different local municipalities, and also to document that they pulled a permit on the project that they are billing Ivy Lea forAlso to make sure that the code official has inspected all the work, before they are paid for their work On 2-14- we installed a new furnace, new thermostat and also air cleaner, to match the original spec that was sold to our client a year and a half agoWith all permits pulled and called the inspector for an inspectionThe new furnace will have a full two year limited warranty We are sorry that this happened, and will never happen again to one of our clientsPlease accept my sincere apology for the improper installation and wrong products that were once installed and now correctedSorry it took a little bit longer then you wanted to sort through this, problem Thanks you for the opportunity to correct our mistake Sincerely, Mike Washington, Pres Ivy Lea Construction, Inc

Thank you for bringing this to our attentionThis is an unfortunate incident that we are addressingAs a long standing optometry practice in Fort Collins, we have seen this issue arise when patients do not understand their insurance benefitsWe are a contracted provider with *** *** ***
(***) who the patient has coverage withAlthough there are many *** plans, each clearly defines the patient’s financial obligation for the services.In this case, the patient called and asked what her copay would be for her exam and was told it would be $She did not inquire what the copay would be for the additional service of a contact lens examinationThe $copay covers a complete eye health and vision examination (including refraction) for those that do not wear glasses or require spectacle correctionThis is their only feeBut, for those patients who do wear contact lenses, we are required to charge for contact lens servicesThis makes it fair for patients who don’t require the additional serviceIn this case the patient elected for a contact lens exam at the time of her appointment which, per her insurance, required an additional copayEvery nationwide *** provider charges contact lens fee’s or is obligated to under their contractSee attached documentation of the patient’s *** authorization entailing required feesThere are laws that govern our practice and we strictly abide by themThese laws are not only for the consumer’s protection but our own as wellThe Federal Trade Commission explains contact lens prescription release requirements in the Federal Fairness to Contact Lens Consumers ActIn this act, “Prescribers mayrequire a patient to pay for the eye exam, fitting and evaluation before giving the patient a copy of the contact lens prescription, but only if the prescriber also requires immediate payment from patients whose eye exams reveal no need for glasses, contact lenses, or other corrective eye care products”This is our policy for every patient regardless of method of payment (ie: insurance, cash, etc…)In 2015, we provided 2,contact lens exams requiring additional copays without a Revdex.com complaintWe try to educate patients to the best of our ability regarding our services and their benefitsIn this case, it seems we have failedWe apologize that we could not clearly define the process to the patient and so we will write off her unpaid $copay for her contact lens examThe laws are clear about giving a contact lens prescription without an exam so we will be able to forward the glasses prescription, but we cannot give her the contact lens prescriptionWe have communicated this to the patient on two other occasions and regret that she had to go to such lengths in her complaint including a harmful review on ***The patient may request her records at any time to be forwarded to a new providerPlease contact me if you have any further questionsThank you, Kyle DT***, OD Eyecare Associates

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have received the new furnace, and from what I can tell from the installation manual provided by the manufacturer I am still missing a piece on the venting termination kit which I have informed Mr. [redacted] about and am awaiting his response. Also, I was told I would be compensated for all of the problems encountered, but Mr. [redacted] backed away from his original commitment  and told me to sue him, which I am doing. There has never been permits applied for, or issued for the installation of my original, or second furnace, nor for the installation of my hot water tank, nor for the new bathroom exhaust vent,  because they would face fines for applying for them over 2 years later. There were so many issues and problems with all of the work contracted through Ivy Lea. I went through numerous service issues, being told to run my furnace without its cover which I now know to be dangerous, as is running it with improper ventilation,  which we believe to have caused us to become ill, an improperly vented hot water tank which was corrected with an extra hole in my home,  increased utility bills because of the constant restarting of my furnace for numerous days over the entire 2 1/2 years,  aggrivation beyond belief to put it very mildly, as well as invoicing both myself and NYSERDA for the wrong or not installed at all items...and for all of this Mr. [redacted] does not think I am entitled to compensation!!!! I can not believe any business would do so much undisputable wrong and not feel they should compensate the customer an amount equal to the price of the furnace that was illegally installed at the very least, just because of that fact alone!  This information needs to be available to prospective customers anywhere they may research his business , business practices and reversal of his original commitment to compensate us. This is not considered resolved on my end at all!   Regards, [redacted]

No I have not filed in court.

Mr.. [redacted],
 This is where I believe Ivy Lea really can shine, when there is a trouble with one of our installed projects.  First of all, I take full responsibility that Ivy Lea had a unlicensed contractor install your furnace at your home. Ivy Lea thought...

the sub contractor was licensed to install furnaces in your town ,but he was only licensed to install hot water tanks. On top of that , they installed the wrong furnace, wrong air filter, and also the wrong thermostat. Then on top of all that, we have been to your home to service this furnace between 6-8 times for no heat issues in the last year and a half. Due to improper pitch of the direct vent. What a mess!  We have discontinued all use of this subcontractor since they false represented them selves and also did not want to live up to their contracts to correct these items.   Ivy Lea has changed several policy and procedures in regard to our limited sub contractor work. We have set up a few more checks and balances in our procedures so this can never happen to an Ivy Lea client again! We have tightened down the procedures for the limited amount of subcontractors that we employee, to document their licenses for the type of work they perform, in all the different local municipalities, and also to document that they pulled a permit on the project that they are billing Ivy Lea for. Also to make sure that the code official has inspected all the work, before they are paid for their work.  On 2-14-14  we installed a new furnace, new thermostat and also air cleaner, to match the original spec that was sold to our client a year and a half ago. With all permits pulled and called the inspector for an inspection. The new furnace will have a full two year limited warranty.  We are sorry that this happened, and will never happen again to one of our clients. Please accept my sincere apology for the improper installation and wrong products that were once installed and now corrected. Sorry it took a little bit longer then you wanted to sort through this, problem. 
Thanks you for the opportunity to correct our mistake
Sincerely,
Mike Washington, Pres.
Ivy Lea Construction, Inc.