EyeCareCenter

I returned my new glasses May 20th 2020 and requested a full refund. I was told it would be 4-6 weeks for refund. I have not received refund 10 wks.
I returned my new eyeglasses 5/20/2020 and requested a full refund. I was told it would take 4-6 weeks to process. I waited 7 weeks and called Swansboro Eyecare Center requesting status of my refund. They said it was held up and they would check on it and call me back. A week passed no call so I returned a call to the Swansboro Eyecare Center again talking to a different person. Again they told me they will look into this and return my call. No return call. I called Swansboro Eyecare Center for third time 7/24/2020 and spoke to yet another person and was told they would look into it and call me back. It's been another week 7/30/2020 and no return call informing me of when my refund of $186.00 would be returned. It's been 11 weeks waiting for my refund with no results calling the Swansboro office to resolve this issue. I feel as if I have been more than patient waiting for my refund.
If I had treated my payment in this fashion I would be in court long ago.
I can provide account information if needed but I'm sure they have my past twenty five year history and will clearly see the refund due to a long good paying customer.

picking out new frames for glasses, had worn black rims for 2 years. Did not want anything with black on it. Picked out beige color, received black.
December 23,2019 had an appointment for new glasses. I had worn black frames for over 2 years, I told the lady helping me I did not want anything with black, I picked out a pair with speckled white, beige color frames. Had my eyes checked, paid $215.00. Kept checking back, kept saying another week. On January 16,2020 I went to pick up, for they had called me. As soon as the lady walked to me and opened the case, I saw black, and told her they were not the ones I had picked out in Dec. She said they were. I looked for the one I had pick out on display, and she said they were discontinued, and pulled to ship back. then, she went and got an assistant to the Doctor, and he said they were the ones I picked out. He was nowhere around when I chose the beige glasses. If you had chosen new glasses and payed for them, wouldn't you know which glasses you bought? I told them to give me my prescription, and I would go elsewhere. Asked for refund, for they had filed my insurance. They told me I would get $205.00, after co-pay, in the mail within 10 days. Well, its March 3, 2020. No check, have called their corporate office on 02/06/2020, said it would take 4 weeks to do refund, had to investigate. Called on 03/04/2020, lady says it will take another 2 weeks of research. If I owed them money, they would have had me in collection. Hope no one has to go through anything like this. I went to the *** in ***, very nice people. Picked out new frames, had them in 7 days, went back, had them adjusted. Ladies were very thorough in my being completely satisfied. I will go back to them next year. I still work part time on a public job. Not any of us would have treated a customer like the way I was treated by the people at New Eye Care Center. You would not have a job. I have been working with the public for over 30 years. Thank you for your time. Another thing, I had being going to the eye care center for over 30 years, no problems, could it be all the new associates and new doctors.

After returning my glasses for being incorrectly made, I was told to pay nearly 80$ for a replacement. Company doesn't have this in writing.
I purchased a pair of glasses in October, 2017 and immediately experienced headaches over the next several weeks. I brought this to the attention of another optometrist who measured the glasses and determined that they were not properly aligned.
I brought the glasses back, and they were replaced a couple of weeks later. It should be noted that I was not formally notified when they arrived and had to call on my own.
I recently noticed a scratch on the aforementioned pair of glasses and brought them back to the store, with my wife present. I was informed by the staff and manager that the policy stipulated a 15% ($72) out of pocket cost. I questioned the validity of this and was informed, by the store manager, that the 15% is not calculated on the amount I paid for the glasses ($326.80) but on the "current retail value" of $479.
When I requested a copy of said return policy, I was informed by the aforementioned individual that he did not have a copy, but still demanded I pay $72 out of pocket to have the glasses replaced for the second time.
At this point, based upon the behavior of the company's staff; the inability of this company to provide me with a safe and reliable product, I am demanding a full refund.

I went for my 2 year vision check. The Doctor who I saw left the practice shortly afterwards. The visit was horrible and I left with an inaccurate script and she failed to notify me that I had cataracts. Went back for contacts where I had a separate script different from the original. Then the problems started as I ordered glasses. They filled them if the erroneous script. So they were wrong and at that visit I was notified of the cataracts by their non medical staff. So a new script was made and I was given almost no information about my cataracts. Well the glasses came back and again they were wrong so they were sent back for another try. They came back and the distance was correct but not the reading part. I attempted to contact the office manager on multiple occasions but they were never available. So, now they want payment on the balance of the purchase price of the still wrong glasses and I still have no idea that the status of my cataracts.
Product_Or_Service: Progressive Lens Glasses

Purchased/paid in full on September 18, 2017 frames and lens and was assured the glasses would be available in 10-14 days. As of October 16, 2017 the glasses are not available and I have NEVER received ANY call from the store. I faithfully call 3-4 times for the last 2 weeks.
Product_Or_Service: Lens and Frames