Eyedeals

Revdex.com ID # [redacted] David Lerner Associates, Inc(“DLA” or “Firm”) is in receipt of the Revdex.com’s ("Revdex.com") follcorrespondence dated January *, regarding the account of [redacted] DLA stands by its response provided December **, Specifically, the concerns and allegations of the customer were reviewed with the Investment Counselor and the Assistant Branch Manager, both of whom refute the points made by the customer in this matterThere were orders given for each transaction and the charge and/or commission were fully disclosedIt was almost two weeks after the transactions that a question was raised about the fee chargeThe Investment Counselor did agree to review this issue with the manager and consequently did so with the Assistant Branch ManagerTheir determination concluded that the trade orders were given, taken and processed as instructed and did not necessitate a reversalConsequently, while DLA regrets the client’s perception in this situation, DLA reiterates its stance on this matter

The company has totally reimbursed the product purchase price to my credit card and I am very pleased with the resolution of this matterI really appreciate the Revdex.com’s assistance in what I initially believed to be a lost causeI got all my money back and I am very happy Thank you so much for your effortsThis was my first contact with the Revdex.com and I am very impressed with the work you doThanks again, [redacted] ***

David Lerner Associates Incis reviewing the allegations in this complaint # [redacted] and will provide a written response.Please be advised that although this communication is marked as a second request, David Lerner Associates, Inc., Allen Holeman nor any otherperson in the Compliance Department of David Lerner Associates Increceived this complaint or a communication from the newyorkRevdex.comon or about 12/*/

I am responding to this complaint as the Fulfillment Warehouse that shipped the order to the customerWe are only the 3rd party fulfillment warehouse and did not handle any $$ transactions for the client [redacted] aka Machete LA was the responsible party for processing of all refunds directly to their customers Please contact them directly using the below information: Attn: [redacted] ***c/o Machete LA [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I became aware after filing the complaint that the address I had for *** *** was in fact the shipping Company, not *** *** itselfThank you for the alternate company name and contact informationI will follow up with that person directly and if not resolved, will refile the complaint regarding *** *** using the new contact information and company name you suppliedThank you.
Regards,
*** ***

The company has totally reimbursed the product purchase price to my credit card and I am very pleased with the resolution of this matter. I really appreciate the Revdex.com’s assistance in what I initially believed to be a lost cause. I got all my money back and I am very happy....

Thank you so much for your efforts. This was my first contact with the Revdex.com and I am very impressed with the work you do. Thanks again,[redacted]

Customer Service Manager contacted the customer to apologize for her experience.  The customer was given full credit of her purchase.  The customer expressed her disappointment with our customer service in India.  Customer Service manager explained that we do not have agents...

in India.  The customer hung up on the Customer Service Manager.Again, the customer was refunded in full. Thank you.

Revdex.com ID # [redacted] David Lerner Associates, Inc. (“DLA” or “Firm”) is in receipt of the Revdex.com’s ("Revdex.com") follow-up correspondence dated January *, 2016 regarding the account of [redacted]. DLA stands by its response provided December **, 2015. Specifically, the concerns and allegations of the customer were reviewed with the Investment Counselor and the Assistant Branch Manager, both of whom refute the points made by the customer in this matter. There were orders given for each transaction and the charge and/or commission were fully disclosed. It was almost two weeks after the transactions that a question was raised about the fee charge. The Investment Counselor did agree to review this issue with the manager and consequently did so with the Assistant Branch Manager. Their determination concluded that the trade orders were given, taken and processed as instructed and did not necessitate a reversal. Consequently, while DLA regrets the client’s perception in this situation, DLA reiterates its stance on this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 I believe the response from David Lerner stating there was no merit for this claim was completely inaccurate. In their response they state that we acknowledged the course of action which in my letter clearly explains that after the representative misled us and allowed us to sign all the documents to transfer the monies only then did he inform us that there was a 3.5% fee for the transaction, at which time I clearly told him with my mother as a whitness that this 3.5% fee was a deal breaker and I instructed him to close out the fund and send us a check for the full amount of the fund. The only mistake we made was not to have the documents that were signed prior to the representative telling us about the 3.5% fee destroyed. The reply also states that on more then 1 occasion we acknowledged this course of action which is completely inaccurate, as my letter indicated when we had not received a check for 2 weeks I called the representative to ask him where the check was, not had he proceeded with the transaction. During this call the representative indicated the fund was increasing in value and he was trying to optimize the amount of money that the existing fund could be sold for, and my response was fine as long as the fund is sold within 1 week. Another occasion when I clearly reitterated my direction to sell the fund was when my mom received a letter indicating the fund had been sold and this new fund with the 3.5% commision had been purchased against my direction. Again this was reaffirmed when I spoke to the representatives manager who insisted he had to speak with my mother and when I conferenced her in she told the representatives manager that I had directed the representative to sell the fund affirming the direction I had given the representative.
In summary the David Lerner representative misled us into moving the monies from one fund to the other without indicating that there was a 3.5% charge until all the documents had been signed, after he told us about the 3.5% fee I clearly told him this was a deal breaker and that I wanted to close out the account and get a check sent to my mom. The representative then processed the transaction 3 weeks later in order for him to get his 3.5% commision. I have since closed out the account at a loss of this fee because of the unethical business practices from the firm.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

David Lerner Associates Inc. is reviewing the allegations in this complaint # [redacted] and will provide a written response.Please be advised that although this communication is marked as a second request, David Lerner Associates, Inc., Allen Holeman nor any otherperson in the Compliance...

Department of David Lerner Associates Inc. received this complaint or a communication from the newyorkRevdex.comon or about 12/*/2015.

I am responding to this complaint as the Fulfillment Warehouse that shipped the order to the customer. We are only the 3rd party fulfillment warehouse and did not handle any $$ transactions for the client. [redacted] aka Machete LA was the responsible party for processing of all refunds directly...

to their customers.  Please contact them directly using the below information: Attn: [redacted]c/o Machete LA[redacted] [redacted]