EYEDOX

Review: On March 1, 2014 I placed an order with them for eye glasses and was told 1 1/2 weeks. It is now day 39 and I still do not have the glasses. They told me they were broken at the lab...not once but twice. I wanted to cancel the order and go somewhere else and they refuse stating they have a no cancellation policy. They will not provide this to me in writing. This is extenuating circumstances and they should cancel the order and not force me to wait. They are very rude. I no longer wish to deal with this business and want them to cancel immediately.Desired Settlement: Cancel the order so that I may go elsewhere.

Business

Response:

This is in response to your letter regarding [redacted]. [redacted] came in to our Office and ordered glasses from her vision insurance [redacted]. [redacted] takes control off all work done for the. patient. Eyedox sends all work to [redacted] lab to make the glasses. [redacted] could not produce the eyeglasses in a timely fashion for our patient. [redacted] must understand, and was told by her insurance company several times, that the delay has and had nothing to do with Eyedox. I will admit it was a nightmare trying to get her glasses back from [redacted], but again we are a party for [redacted]. All we do is take the order and send. them the eyeglasses that was chosen by the patient. After that it becomes a waiting game, [redacted] took way to long to get her glasses back. We will advise you to contact

[redacted], they have all the notes in there system about how its there fault on the delay.

Thank you,

Eyedox