Eyeglass Factory Outlet

I purchased two sets of lenses for two pairs of Oakley frames at the EyeglassFactory Outlet. I received my first shipment and the astigmatism axis in the left lens was wrong on both pairs of glasses. I made several attempts to contact EyeglassFactory Outlet, but was later told that my emails had gone to the inbox which, of course, I was then told they later corrected. During this wait period, I shipped my glasses back following the guidelines on the webpage of Eyeglass Factory Outlet at my expense since no one was responding to my emails. So, I had to pay additional money for the optician’s mistake. Again, an error was made on their end with a scratch on the new lens during a quality control check preventing the glasses to ship once again. As for the time frame, my order was originally placed on 5/4/2023 and I finally received my two pairs of glasses June 14. As an aside, I mentioned in my first correspondence with this company that my original shipment contained a letter from another customer complaining about wanting a refund along with a copy of his OD’s prescription. This concerns me since I certainly would not want my personal information shared with other people. So, given the errors in the order, the breakdown of communication, the poor handling of patient records, I requested a partial refund or a discount to do another pair of prescriptive glasses given these horrendous circumstances for something so important as corrective lenses. For the sake of the company, I would think they would have wanted to rectify this problematic situation rather than have disgruntled customers and negative reviews. Apparently, they don’t care! To date, I have heard nothing on this request. I certainly would avoid doing business with this company in the future.
Dr. George Semich

Watch out for Eyeglass Factory Outlet (Glasseseyeglassfactoryoutlet.com) . I ordered frames online, the frame measurements were incorrect on their website. The glasses took several weeks to arrive, as they forgot to dispatch in a timely manner. I was charged an additional duty tax , which I wasn't made aware at the time, so in the end the frames were a lot expensive. They have agreed to return the frames for a full refund but I have only received a partial refund (ridiculous) , and I am still disputing a full refund. They have not refunded shipment costs even though it was their mistake ! Poor service will not buy anything from here again ! I have emails to prove their slow and poor customer service.

I have been using this company for over 17yrs and have always had excellent service from ***, She without a doubt the most professional, knowledgeable, pleasant, efficient individual eyewear specialist I have ever met
OK the bad stuff, Unfortunately, she retired from the company and turned it over to her daughter, and the company took a nose dive Thankfully *** came back to the company and straightened things out! The company is now on the fast track back to being the outstanding, efficient company that it used to be I WOULD RECOMMEND THIS SERVICE TO ANYONE!!!

Review: On August **, 2013, while visiting NY, I inquired with a team member [redacted] via phone about my options of purchasing frames and shipping to my home address IN GA. The next day I went in-person to the Eyeglass Factory Outlet located at [redacted] to purchase a pair of prescription glasses/frames. I also needed to have my eyes rechecked, but a staff there informed me that the Doctor was not on site that day for eye exam. Nevertheless, being advised that I could fax in my prescription or call it over the phone, I picked out and purchased a set of black frames costing $59.99 paid by my Visa Card. During the initial conversation with [redacted], I advised that I live out of state and that I would like to have the prescription frames mailed to my home address in [redacted] when they are ready. He confirmed it would be okay and cost $15.00. On September [redacted] I received an eye exam at Vision Works at the [redacted] in [redacted]. Then I contacted the Eyeglass Outlet and spoke with a female via phone to provide my ** address and prescription number, and to paid the $15.00. The lady said that as soon as the glasses were ready, she would call me and have it mailed. After two weeks, I received no phone call. So I followed up again and was told that the glasses came but had to be sent back due to damage. Then I spoke to someone else who informed me that the glasses were shipped to an incorrect address and that they were waiting for a reorder.

Today I contacted the Factory Eyeglass again, and they didn't have their stuff together telling me stories after I paid all my monies. I requested to speak with [redacted] and she was uncooperative in assisting and hung up the phone. She left me angry because I paid for services that I have never received. I paid for the frames $59.00 and I paid $15.00 for them to mail. They are unprofessional, do not work together as a team to know whats going on, when notes were supposed to be on my account, and they failed to deliver a service. I am writing this because they failed to give me any answers or response to my situation. I still have yet to get the glasses.Desired Settlement: I request the following:

1. My black prescription frames order shipped to me ** Express Mail or ASAP to [redacted]

2. My $15.00 delivery fee amount refunded back to my Visa Card because I paid for delivery and they delivered to the wrong place

3. An apology from [redacted] for hanging up and acting unprofessional

Business

Response:

We contacted [redacted] directly and we settled everything with her. We remade her eyeglasses and mailed to her [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,