Sign in

Eyetique

Sharing is caring! Have something to share about Eyetique? Use RevDex to write a review
Reviews Eyetique

Eyetique Reviews (7)

• May 27, 2023

Eyetique Glasses
The eye glass constantly smears to the point where I cannot see out of the glass. I have many eye glasses from Eyetique. They sold me on a special glass stayed to be “specialty” made by PPG.

The scratches are beyond imaginable. My husband’s glass has been replaced once. There are so many scratches in his $500 glasses. These Oliver People glasses were brought back in to be replaced again. We use their suggested glass wipers They said there was probably small dirt on the wipes that scratched his glass. The glass is scratched in the inside and outside. Tonight my daughter said , “mom, your glasses are so scratched up.”I have a case in my drawer that I store my glasses right side up. We are both intelligent people who know not to lay our glasses face down.

The smear is such an issue that I thought I had eye issues. One cannot use a tissue to clean these glass; totally smear up.

I have three non eyetique eye glass, one pair is about 20 years old, yes, I still wear them. Scratches? No. These are ones I wear at the beach, outside for lawn work. Zero scratches.

Have proof by just looking at them and am prepared to meet with the owners of eyetique.

I want my lenses replaced at no cost or reimbursed.

Review: I went to eyetique to take eye exam for contact lenses. I was refered by a friend who took eye exam there a month ago. My friend told me the exam fee was covered by our insurance(we have the same insurance)and there's no cost from my pocket. Before I took the exam, I confirmed with the doctor and she told me I don't need to pay anything for the eye exam and contact fitting which are fully covered by my insurance. After I took the exam, I was told by the sales guy that I need to pay an extra $50 fitting fee. When I referred to my friend's experience of no extra fee, he said that I must be making this up as no one can avoid the fitting fee if they want contact lenses. He insisted that the doctor knows nothing about the cost. The doctor also said that she has never said no extra cost. I asked him to pull out my friend's profile and order history as a proof that I didn't lie. The guy refused to do so. He said that if by any chance my friend didn't get the fitting fee charged, it must be a mistake so it's not a reference. He said that I don't have to pay for the fitting fee, but I wouldn't get a perscription and will still be charged the full exam fee. I paid the fee at the end since I don't want to waste $100 insurance for the exam. 3 months later when I was trying to use this prescription to order some contact lenses online from another store, I was told by that store that the prescription from eyetique is only valid for the specific brand I ordered from eyetique. I contacted the doctor again and asked for some trials or another fitting appointment, she said that it's gonna be another $50. She also said I should have known the prescription is only valid for the brand I was fitted. No one in eyetique told me about it earlier. They didn't give me any check after I tried the contact but just ordered that brand for me.I think they should have given me better explaination about the fees and explained about how the perscription works. More respect and better customer service are neededDesired Settlement: I think this store should give me an apology about the bad service and lack of explaination on how the prescription works. What you do is very different from what you say you will do. Both my in-store experience and prescription consulting phone calls are extremely unsatisfying and unpleasant.

Business

Response:

I am responding to the complaint submitted by [redacted] on 03/21/2014. In summary, she

did receive a standard eye exam and a contact lens fitting on 11/22/2013 which was

covered appropriately by her Davis Vision Insurance.

The patient called our office nearly four months later on 03/21/2014 requesting to

purchase a contact lens model which was not prescribed. We refit customers within 90

days at no charge as a courtesy, but beyond that time require a new fitting at the

patient’s expense because there is a possibility of vision changes or other issues with

the eye.

To be clear, the refit is a courtesy extended by Eyetique for a time period we consider to

be reasonable. Expecting a new exam at no charge four months beyond the original

exam date is not reasonable.

At this point the patient has a valid contact lens prescription which was acceptable to

the patient at the time of the exam. The patient is able to order contacts which were

prescribed and if she would like to be reexamined, she may contact our office to set up

an appointment.

We consider this matter resolved because all services paid for were rendered in an

appropriate manner. Please contact me with additional inquiries.

District Manager

As a prospective customer, I am not at all impressed by your customer service even as you describe above. Being tied to a specific brand of contacts is limiting, and a customer requesting within 4 months of service to be refitted is not unreasonable. I'm less likely to do business at this establishment based on managements reply

Review: I ordered glasses at 3:00pm on a Tuesday and called at 8am on Wednesday to cancel order (the office hours were 8-4pm). I was told it is too late that the order can't be cancelled. It was 17 hours since I had been in, how is this possible. I was offered a 15% reduction in cost. I was unaware of any policy regarding cancelation. I was not even given a receipt with this information on it. Nothing is posted in the store with this policy. I was e-mailed a receipt on Tuesday afternoon stating they do not give refunds. when is spoke to the manager the frames are still in the store and just the lenses were ordered on line.Desired Settlement: total refund

Revdex.com

Response:

#airletter DIV {

FONT-SIZE: 10pt !important; FONT-FAMILY: verdana, sans serif !important

}

SPAN {

FONT-SIZE: 10pt !important; FONT-FAMILY: verdana, sans serif !important

}

P {

FONT-SIZE: 10pt !important; FONT-FAMILY: verdana, sans serif !important

}

TD {

FONT-SIZE: 10pt !important; FONT-FAMILY: verdana, sans serif !important

}

FONT {

FONT-SIZE: 10pt !important; FONT-FAMILY: verdana, sans serif !important

}

Review: I went yesterday, Monday, to Eyetique in Squirrel Hill, Pittsburgh, PA to buy glasses. I told the optometrist who examined my eyes and the optician who showed me frames and took my order that my progressive lenses were okay but that I could no longer read with my reading glasses. But I knew that I could only use my vision insurance once every two years. My progressive lenses were still working for me but I had gotten them, with an eye exam three years ago. The optometrist told me that my progressive lenses script change was only slight but that my reading glasses script had changed a lot. Anyway, I explained the situation to the optician and he said that he could give me a deal on two pair. He said that he could give me a greatdeal that was to start on Black Friday but he could get me the deal now. He didnt say exactly what the deal was but led me to believe it was really good.First he showed me to a section and handed me a pair that was like $295 or $395something that was really out of my league. I asked him to take me to the cheapest frames. We changed sections and he handed me some $140 frames and another which was more expensive and said he liked how I looked in the former. I said I was terrible at these kinds of decisions and that I wished my wife were there to help me. But I eventually agreed on the $140 frames. Then we sat down to do business. He said of course you should have anti-glare treatment of the lenses which was $60. I said okay. Then he said that I should have Polycarbonate for $30 to make them lighter since my glasses would be thick on the ends. I said okay I guess. Then he said did I want a no questions asked warranty for scratches for $40 . I said okay. He suggested something else and I said no. I was getting flustered at the rapid-fire questions and he saw this and said dont worry, I could change any of these things later and we would just adjust the bill up or down later.Then the reading glasses lenses were $115. Then I signed the two bills he handed me. Yes, this was my big mistake but my head was swimming.I had to pay $300 for the progressive lenses and $92 for the reading glasses for a total of $392!Later that night when I talked with my wife we realized I had been railroaded. I resolved to call first thing when they opened at 9am, today, Tuesday. I called at 9:02.The optician wasnt there but I talked to the manager, Rick. I said I wanted to cancel the order. He said he would get back to me. Later he called and said that their lab operated 24/7 and that they had already cut the lenses.I told him that the optician had told me that I had 21 days to make changes. He said yes so I took off all the options totaling $130. He wouldnt let me change the $500 lenses with a $90 copay to a cheaper glass. It wasnt clear why I couldnt. Then he said he could only give me an in-store credit for future purposes. But I told him this wasnt what the optician had told me.Desired Settlement: I would like the transaction voided and my money back so that I could use the insurance to get some reasonable glasses. They could keep $100 for their efforts and to show I'm not trying to get by on them. Failing that I want to change the options that they told me I could change later. I also asked him to take off frame charges for the progressive lens because I had brought in two old pair but only left one. But I want the change taken off my credit card, not a store credit. I'm not returning.

Business

Response:

I am writing this in response to complaint [redacted] from [redacted]. This customerpurchased eyewear in our store on 11/09/2015. Our policy, which is stated on every signedinvoice and on signage at each desk, states: “Eyewear sales are considered final once paideither in full or partially and are nonrefundable.Exchanges may be made within 30 daysprovided the product is in its original condition…”Mr. [redacted] signed his invoice indicating that he read and accepted these terms. Regardless of ourobvious lack of fault in this situation, we have approved a refund for [redacted], who has yet tocontact the original store for his refund to be processed. If this customer would like his moneyreturned he needs to come into the store so his charge card can be credited.We consider this matter to be resolved pending the customer following through on acceptanceof our offer to meet his demands.Sincerely,Adam S[redacted]Director of Retail OperationsEyetique Corp

Review: I purchased 5 sets of glasses. When I tried to use them while playing the piano, everything was very distorted and could not use any of them to read or see the music. I asked for my old lens back for all five glasses and they are refusing to return 2 sets of the lenses. I already paid for they old lenses over a year ago, and they a legally mine. I wish them returned and the charge to my credit card for $1000.00 be refunded. The new lenses do not work and are defective. I need this resolved ASAP. I have been trying to contact the owner of Eyetique, and have not heard from him or her yet. I have contacted the store many times in the last few weeks, and NO return calls from them or the owner.Desired Settlement: Refund of all monies paid, and return of my old lenses which are legally mine. ASAP!

Business

Response:

I am writing this letter regarding a Revdex.com complaint filed by [redacted], case number [redacted].

[redacted] initially visited our store in Squirrel Hill on 07/09/2013 for five (5) sets of new lenses for her existing eyewear collection. [redacted] provided a prescription from an Optometrist not affiliated with Eyetique.

[redacted] was provided with a generous discount which far exceeded her expense in our store that day because of the number of lenses she was ordering. Furthermore, [redacted] was made aware of our return/refund policy as it is posted at each desk and was printed on her itemized invoice .

[redacted] returned to the Squirrel Hill store on 08/06/2013 complaining that her vision was not clear. Employees at the store offered to remake her glasses should she wish to have her Optometrist recheck her prescription. [redacted] would not allow any associate to address her issue,

insisting instead that she be immediately provided a refund. Eyetique considers all purchases of custom eyewear to be final once paid partially or in full and does not provide customers with a refund unless all other options have been exhausted. As [redacted] would not allow us to address the issue, we are without direction at this point. [redacted]'s options include:

1. Allowing an Eyetique employee to assess the current eyewear and address any issues regarding a problematic measurement or material.

2. Allowing her independent Optometrist to recheck her prescription

3. Scheduling an exam with an Eyetique Optometrist (at her expense) to have the prescription rechecked.

This issue remains open pending the customer allowing us to provide a reasonable resolution

within the scope of our policies and abilities. Please contact me at [redacted] with any additional questions.

Eyetique District Manager

Review: Eyetique is advertising 3-5 different Cartier glasses on their website for $390.00 which promted me to schedule an eye exam at the Squirrel Hill store for a new pair of Cartier glasses. When the lady started showing me glasses and pricing. I showed her on the Eyetique website where they were priced at $390. She immediately jumped on defense stating that was a mistake. She was very uptight about the situation to the point I was telling her to calm down relax don't take it personal. The Chief Operating Officer) [redacted] (which I didn't know at that time) just happened to be their at the time. He knew what the situation was and didn't come down to address the issue until I requested that he come down stairs to talk to me. Once he came down, he did not have the kind of attitude to a consumer that a "Chief Operating Officer" should have. He was a bit arrogant telling me that it's a mistake and that was that. I explain to him that I understand that it might've been a mistake, but the advertisement of the $390.00 is what actually lured me into the store and that he should honor the advertisement. He told me " It Ain't Gonna Happen ". I went on to tell him that he was wrong for having that type of attitude with a consumer that was lured into his store by false advertising and that he should be apologetic and not have such a nasty attitude. He said "OK are you done now" I told him that I was, and was going to be contacting his boss to let them know how he handled this situation. He told me " Good luck you talking to him " later when I get home and find out that he was Chief Operating Officer)Desired Settlement: Honor the advertisement.

Business

Response:

I am writing this letter in response to complaint #[redacted] from [redacted] regarding our inability to accommodate a price which was incorrectly listed on our web site. We are not obligated to honor the price if it was clearly posted in error, which it was.

Our web site featured a collection from Cartier which stated the frames were available only in stores. All of the other frames were priced accurately, between $600.00 and $4,000.00 while this particular frame was posted with an error causing the price to show at $390.00. The error was recognized immediately and the post was corrected to reflect the accurate MSRP from Cartier, but not before Mr. [redacted] visited the site.

Due to the exclusivity of this product and our agreement with the vendor to not discount their merchandise for any reason, we have no intention of offering Mr. [redacted] this frame for the incorrect price.

This was clearly an error which is proven by the accurate pricing of additional comparable products on our website and our immediate response in correcting the pricing mistake. Because Mr. [redacted] did not complete any transactions and we are not considering altering the price of the product for him, we consider this matter to be resolved.

+1
Check fields!

Write a review of Eyetique

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Eyetique Rating

Overall satisfaction rating

Description: OPTICAL GOODS-RETAIL

Address: 2242 Murray Ave, Pittsburgh, Pennsylvania, United States, 15217

Phone:

Show more...

Web:

This website was reported to be associated with Eyetique.



Add contact information for Eyetique

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated