EYH Reviews (%countItem)
EYH Rating
Address: 1 Hyde Park Court, Hampton, Virginia, United States, 23669
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Address: 1 Hyde Park Court, Hampton, Virginia, United States, 23669
Phone: |
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Add contact information for EYH
The employees that were hired under E Y H, LLC. deliberately stole items from my garage that did not belong to them.
Upon moving in to *** I had several items in my possession which I had brought with me from my previous residence. These items in question consisted of several tools, a digital multimeter, and battery-operated DeWalt equipment. The owner of the home, *** made me aware that some construction was going to take place between the dates of September until the end of December and several sub-contractors would be in and out of the home and garage area. I proceeded to place my items in the back left corner of the garage in a designated area away from the sub-contractor's tools. Half way through the construction I noticed a handheld tool box of mine had gone missing. I immediately reported it to ***, however made sure to look further around the home thinking I misplaced it. On December 15th, I left for Christmas vacation to Washington and Pennsylvania and upon returning to my residence on January 3rd, after the contract work had been completed, I was disturbed to find that all my personal tools and equipment were taken from my area in the garage which were inside personal boxes and tubs. The items taken were:
Tool box with Craftsman tool set
Drill bit set
DeWalt 18V Batteries and charger
Dewalt Sawzall (Reciprocating Saw)
DeWalt Skillsaw
Digital Mulitimeter
And over *** worth of anti-virus software
Total cost of the items stolen came to approximately ***
A personal soldering iron was mistakenly taken by a plumber whoever he returned it knowing it was not his.
I brought this to the attention of the landlord and contractor however was only given *** for the deductible of her insurance.
Not only were these items taken from the garage but the contractors also used my Keurig coffee maker throughout the day without permission and also used my washing machine in the garage as a place to cut drywall.
Not only were these employees unprofessional, the work completed was mediocre at best. There are places where they did not sand drywall mud before painting, they did not insulate where it should be, they did not match the ceiling pant correctly to the existing color, among other issues.
After speaking to the owner of the company, she has told me that there is nothing else she can do. After asking for the names of the sub-contractors working for her, she has yet to reply.
Overall, I would not hire this company to do any repairs or construction to any home solely due to the violation of personal property.
Because the owner of the business has already written a insurance check for *** it would be greatly appreciated if the business would pick up the rest of the cost of the items stolen from me in the amount of *** It is the right thing to do without having to go through small claims court.
Eyh,llc signed a contract for a *** renovation loan under the name of home owner *** and Towne Bank which states that there would be no occupants in the home. No one was suppose to be renting or living in this property except the home owner. My company worked around occupants and accommendated them as much as possible. Daily clean up behind them just to do our job. If the work was done not to ***'s satifaction (no work was contracted with him) the inspector *** approved the work and so did the home owner. Not sure where thats coming from. It was several weeks after we left the property I was told that things were missing. I contacted my insurance company knowing several other contractors were there hoping I can Help. Knowing *** has no proof of purchase or proof of the tools being on the property.... giving the amount of approx. *** I ask the insurance company after depreciation what would the claim have been they said my deductable of *** was more than they would disbursed and they would need proof, also the contract stated no occupancy during the construction so they probably would not be paying anything. *** had no proof the insurance company most likely was not to paying if they did it was less than my *** deductable. As a coursity I agreed to just pay him the *** I thought I was honestly doing the right thing. There were over 8 different companies on the property, subcontractors are responsible for their own actions. I explained this to ***. The homeowner could not tell me what tools were there also and weeks after leaving this is discovered after he returns from vacation. I have no idea who else was in the home during that time frame. I just did what I felt would help. I have several picture on the property the work was supervised by an outside source for the bank they have several photos which has to be taken weekly after inspecting the work signed off by the inspector and home owner. In none of the pics can we identify these items. I'm not sure what else can be done but I would like to resolve this matter. I will provide all photos and documents of this project concerning work performed, inspections, photos of progres and signature sheets.
(The consumer indicated he/she ACCEPTED the response from the business.)
E Y H, LLC. was aware of other occupants in the home as she frequently stopped by to monitor the construction. It was not a problem until this report was filed on the *** website. I was unaware I was not to be living in the home, in either case, me being in the home or not, the items in question would have still been stored in the garage in the back left corner away from the subcontractors equipment. These items will not be shown in any before or after photos as they were in the garage after the first photos were taken and disappeared before the after photos were taken. These tools were also in plastic tubs which were rummaged through when I returned. All other personal property (golf clubs, personal boxes, and camping equipment) were left untouched. I could not provide proof of purchase because these tools were acquired in a span of 6 years and some were gifts.
I will forgive the actions of E Y H, LLC. and her subcontractors and I appreciate what the company has done to attempt to remedy the situation. However, I suggest a better accountability and if the subcontractors could be contacted and asked if any of their DeWalt equipment has a 4-digit serial number written in blue paint-pen in the battery chamber and on the batteries themselves, or if any of the equipment says, "Tool Issue" on them, I would greatly appreciate it if they were returned. Otherwise, I consider this matter dealt with and all is forgiven.
Contractor failed to complete repair work as agreed. After closing an initial complaint, she also refused to reimburse for incomplete work.
I have been going back and forth with the contractor regarding a final resolution regarding incomplete work on a contract for home repairs. We did a walkthrough of the home to determine what work from the contract was incomplete. I advised that I just wanted to end the contract and obtain a refund. It "appeared" that the contractor had agreed to cancellation of the contract and refund, so I closed an initial *** complaint. We exchanged several email identifying items/expenses that were not included on the contract. Those expenses were to be subtracted from the final reimbursement amount. Shortly afterwards, the contractor sent a message stating that they had the plumbing materials and questioned if they could go ahead and complete the work on the home. Again, I informed her that I wanted to continue with ending the contract, as discussed.
I sent several text messages to the contractor to confirm what items needed to be deducted, and requested a final reimbursement amount. The contractor sent a text listing additional work items that had been completed, and that needed to be deducted from the refund amount. These items were not included on the updated contract that the contractor provided me with a couple of weeks ago. I was okay with those expenses and requested that she send me the actual amount to be refunded. The contractor initially indicated that she would send the information to her lawyer and mail a document out to me. She later indicated that she has the plumbing materials, and that I need to get my permits and allow them to complete the work. She indicated that she was not going to be stuck with all the plumbing materials and labor put into the project. From what I understand, the contractor has had the plumbing materials for "SIX MONTHS," but did not do the work.
Prior to me filing the complaint with the *** I often had a very difficult time getting in contact with the contractor to discuss the work that was needed on the home, when she would be sending anyone over to work on the home, and getting her to respond to general text messages. On numerous occasions I would ask when she would have someone there to work on the home, and asked what she needed in order for her to complete the work. In many cases I would receive a response that someone would be there the next day or later in the week (but no one showed up - this happened often), or I received a response that she was unavailable due to other commitments. It wasn't until I filed a complaint with the *** and requested a refund that she started to respond, and later indicated that there was an issue with the permits. She, again, indicated that she had the plumbing work and needed to be allowed to complete the work; but she has had the plumbing work for several months now and was supposed to complete the plumbing work a while back; the work was paid for. She stated that the water needed to be turned on to complete the plumbing work, but Newport News Waterworks has indicated on several occasions that they cannot turn the water on because the plumbing is not capped off, and the water is registering. I have provided this information to the contractor several times. At this point, I have been going around and around on the matter with the contractor. The city will not turn on the water because the plumbing is not complete. Further, she indicates that I did not meet my obligations by obtaining permits. Not once during the time that I sent the contractor text messages requesting status updates did she indicate that there was a problem regarding any permits, or that she needed me take any further action for her to complete the work. Nor did she use this time to complete other projects prescribed in the contract (flooring and cabinet installation, porch completion, etc). After I closed an initial complaint the contractor tried to force the work to be done on the home and has now decided that she will not reimburse for the incomplete work.
I am still seeking refund for the incomplete work.
This complaint was sent and closed a month ago. I have a signed document from the customer indcating the condition of the property and made aware of not updating his inspections to complete the work. He agreed to changing those issues to continue work. Materials have been purchased from funds recieved and work has been performed thats not documented on his behalf and not credited to the balance . We are willing to complete the work to fulfill the contract with proper working conditions and proper permits. We also willing to end project if proper credit is given for work performed and materials purchased( that can not be returned) then return agreeded balance to customer because our company can not open permits until his are closed properly. Customer has opend expired permits on the property and written report from city of unsafe conditions.
(The consumer indicated he/she DID NOT accept the response from the business.)
"After" filing the complaint with the *** I did meet with the contractor to discuss the status of the property. For the record, prior to that meeting, the contractor did "NOT" advise that there were "ANY" issues with permits, or anything that would prevent the contractor with proceeding with the project. Until then, I was still waiting for the contractor to show up to do the work. I advised the contractor that the City would not turn on the water until the plumbing was installed and capped off, because the meter was registering. The plumbing needed to be completed and capped off. I have also contacted the city and they are unaware of any written report of unsafe conditions. If the contractor was provided such a report, why wasn't the information passed on to the customer?
The contractor states that I agreed to change the identified issues to continue work. That is not correct. Please reference the signed document where the contractor requested completion of three items. Beside those items you will see the contractor's handwritten note stating "Not required contract being voided." You then see the list of items discussed as not complete, along with amounts. As the contractor suggests, I would like to end the project, with credit given for work performed and materials purchased. I am asking for a "complete" itemization showing work performed, and the amount due as refund. I would also like to obtain the materials purchased (along with the receipt), and the amount can be subtracted from the refund amount due.