July 29, To: Revdex.com Revdex.com.org/alaskaoregonwesternwashingtonID: [redacted] In response to: [redacted] Everett WA For customers who do not have an openaccount with us, we give an estimated cost of the job and require paymentbefore we begin If it appears that theestimated cost was too low, we require the additional amount When the job is finished and passed by theelectrical inspector, we give an itemized invoice showing all parts, laborpermits and taxes If the deposit madewas more than the costs, we send a refundIf the cost was more we bill them for that amountAbout the complaint;The morning that [redacted] came toour premises, John, the supervisor, told me that there was a problem with anoutlet our man had installed and he had went there to try and find the problemand fix it He told the wife that heneeded to check inside the house to see if there was a reverse polarity becausethe outlet was working when our electrician left the propertyI inadvertently our electrician hadtapped into travelers of a 3-way circuit, then that would be the problem and wewould fix itJohn told me that she would not let himinto the house to check things out, but insisted that the problem was in ourwiring She had him check the circuitbreakers to see if one had tripped and they were all OKFor some unknown reason she wouldn’t lethim go into the house to see if there was a possibility of reversed polarityLater in the day, John told me someonewas coming in to talk to him about a complaintHe said he had to get up to the hospital right away and witness thesigning of the Power of Attorney and he would return as soon as he couldThis is all I know about the jobWhen Mr [redacted] and his wife came intoour shop the first thing he said was; “Ihave a complaint about an unfinished job and I don’t want John back on ourproperty.” After listening to him I told him that Icouldn’t offer an opinion except that John felt there was a reversed polarityin the circuit our election tapped into and he asked to go into the house tofind it and correct the wiringThey kept insisting that the problem wasin our wiring and I told them that they are not electricians and our peoplewould find the problem and fix it and we needed to get into the house to findthe problemJohn was planning to go over there onSaturday (the next day) and find the problem and fix it Since he said he didn’t want John on hisproperty, the electrician who did the job left for vacation so we cannot fix ituntil he gets backI have been in this business over 60years and we have less than one person out of one thousand customers who issuecomplaintsYours truly Jim E [redacted] , Sr.Eylander’s Sales & Service Inc., akaEylander Electric
In response to ID [redacted] of [redacted] near the end of October 2016, our man Steve F*, was called to me [redacted] 's residence to fix his heating problem.? Steve F [redacted] is an expert at quickly diagnosing a problem found a bad aquastat as there are no prices listed in our catalob.? If it was listed it would have been $628.00.? That is the price that is recommended for service people to charge the customer to stay in business ? Our suppliers pay more for merchandise than what it is sold for on-line.? Manufacturers charge for their products by the volume ordered Example:? Our wholesale supplier orders items - cost is $each.? On-line seller orders items their cost $each.? On-line suppliers generally pay their help minimum wages.? Our wholesale suppliers pay their help a living wage.? Generally there is no return or guarantee from on-line vendors.? Mr [redacted] was anxious to get his heating system repaired and he often called us to fix it.? When Steve was on over weeks vacation.? When Steve came back to work he had to take care of his regular customers first.? Then he got to Mr [redacted] if he hadn't called someone else ? Mr [redacted] wanted his heating system repaired ASAP.? So Steve ordered the part and fixed the heating system.? The price charged for the part was what is needed to stay in business ? Generally, we require that the owner of the property to be there while our repair man fixes their problem.? Mr [redacted] had no one to be on hand when Steve was working there to pay the bill.? Steve did not leave an invoice because there was no one there to sign the completion or pay the bill ? We trusted that Mr [redacted] was an honest person and that we didn't request payment before we repaired the problem, which he called us several times About us taking the old part; customers expect us to remove the old parts to get rid of them into the dumpster.? We are a service organization.? Customers call us when they have an electrical or heating problem and want it done ASAP.? If we do not have the parts on hand.? We obtain them from a supplier who has them and are satisfied their problem is fixed ? About us taking the old part; customers expect us to remove the old parts to get rid of them into dumpster
Complaint: [redacted] I am rejecting this response because:As happened in the store when we visited to discuss service issues, Jim E [redacted] is straying for the major issue at hand(At least through email, he cannot interrupt US, as happened oh-so-frequently in person.)Today is the start of the third week since the first service was performedThe outlet still does not function.We have called John E [redacted] and the main office repeatedly, and have received only TWO callbacks (seconds long before John hung up on me, and later a half-ring before he hung up)Eylander Electric is making zero attempts to finish the job, after numerous sources have pointed out the error in the jobThey must know the date when their one (only one?!) electrician comes back from vacation and could have already scheduled a service date - no attempts made!Sincerely, [redacted] P.SAttention to detail is important as an electrician – your worker should have carefully checked which wire to splice intoLikewise for you, Jim, pay attention to detailsNobody by the name of [redacted] has everlived in our house – my wife’s name is [redacted] which is clearly written on the invoices.P.P.S You did not raise your voice a littleYou were 80% of the way to yelling at us to get out of your storeBe glad we were not recording video that dayI have met other former customers of yours that haveexperienced the same abuse.P.P.P.SJim E [redacted] might consider this case closed, but it is notThe credit card billing is being disputed, and pending its resolution, small claims court may follow
Complaint: [redacted] I am rejecting this response because:Dear Ms [redacted] , I am rejecting the Eylander electric reply on the following groundsFirst of all I did give them my credit card number in good faith, since I was told, that they had to have it on file, before they would go outThis should have raised a red flag right there, but since I live out of state in Florida, I didn't argue with themHowever, I was never told and I repeat, never told about any deposit and/or trip chargeThey are lying, stating otherwiseThis is the main basis of my complaintThey claim to have posted this in locations in WABeing from out of state, I had no access to any of these postings and they knew, that I was calling from Florida but they did not and I emphasize, did not inform meWhen I still lived in WA, I did business with them in the past, years ago, and was treated fairly, so I had no reason to be suspiciousEvidently things have changed for the worseNow, as to the trip feeFrom Everett Ave to my place on Firetrail Rd in MarysvilleIt is a minute drive maximum (less than miles per google), min round tripI offered to pay a $trip fee to cover thisI should not be held responsible for any stops, shopping, or breaks their techdid on his way, or his way back, as I have no proof, that it was even related to my service callHe could have spent a whole day, for all I careThere was a mix up, that was beyond my control, therefore I feel that they should get some thing for the trip, and that is what I offered, and consider a fair dealAnything more I consider a "rip off" and really bad businessEspecially the rudeness of Jim E [redacted] , not wanting to hear me out and hanging up on me, and also when I had the credit card company from Bank of America on a way line, he again hung up on usHe is a very, very rude man, the absolute worst I have ever done business with, and will ever do business againIf you read some of the other customer reviews, they confirm my statementMy bottom line is, unless I receive my money back, less the $50, I will instruct Bank of America, to block the payment, and if necessary, we will have to fight it out in small claims court on credit card fraudWhen I trusted them, by giving them my credit card number, I did not intend to give them a blank checkI hope this adequately describes my positionThanks [redacted] ***
Complaint: [redacted] I am rejecting this response because: First off, I still have not been provided with the receipt for the partSecond, I wanted to know the price of the part before it was orderedI don't care about you remaining in business, that's your responsibilityI do care about you attempting to grossly overcharge me for a part to remain in business, especially when you state you charge retail for parts on your websiteThird, [redacted] is not online only, and as such their price can be considered a good indication of retail priceIt's not like I'm being unreasonable here, $is more than retailLets try to resolve this quickly, I'm tired of repeating myself Sincerely, [redacted]
Dear Mr [redacted] ; In response to it taking days for our technician to repair your heating system, [redacted] had scheduled at least week vacation when he was to get married and wanted that much time offWhen he came back to work he had several other customers who ahead of you and waiting for [redacted] to return to service their heating systemWe only send [redacted] to service your type of heating systems because he fully understands them and is able to fix the problemFor us to send another technician to repair your type of heating system would be foolish on our part when they don’t know how to diagnose and repair the problemAbout the price of the product which you found on-line; we do not purchase items on-lineBecause on-line businesses do NOT GUARANTEE the products they sell, and we would have to deal with the manufacturers of the product which takes several days to get a response from themOur local distributors usually get us the defective part the same dayWe are in the service business to take care of our customers’ immediate needsOur wholesaler suppliers, who have the items in stock which cost them more money than what the on-line sales people sell them for to the general publicThe on-line sales people buy in such big quantities that the manufacturers give them a huge discount if they purchase their products in the off season in order for them to cover the costs of keeping their regular employees workingOur wholesale suppliers generally have a small quantity of different items that service people needsAnd their stock is limited to the most popular itemsThey pay much more than what the on-line sales people sell them forThese distributors need to mark up the price to cover their overhead, sales people, etc., and the investment to have the product available for us service peopleBecause of the age of your heating system, none of our suppliers had the item in stock and we had to order the part from Portland OregonThis item which we installed is probably an item which we haven’t installed for or more years agoWe would not have this item in our stock or on a service truckOur supplier had to bring this product from their Portland warehouseOur service man, ***, was able to diagnose the problem, obtain the part and get the heating system working againThe price of this repair is not negotiable to a lower priceThe money was due upon installationWe generally require payment either before we do the work or on the jobsite before our technician leavesWe trusted you to be honest to pay the bill upon receipt of the invoiceYou can put this amount on your credit card by phoneExample: If I like a certain product I am not going to call the company I purchased it from and say to them that I found this on-line cheaper so therefore I feel that I should not pay you the bill you charged me for this Jim E [redacted] , **
July 29, To: Revdex.com Revdex.com.org/alaskaoregonwesternwashingtonID: [redacted] In response to: [redacted] Everett WA For customers who do not have an openaccount with us, we give an estimated cost of the job and require paymentbefore we begin If it appears that theestimated cost was too low, we require the additional amount When the job is finished and passed by theelectrical inspector, we give an itemized invoice showing all parts, laborpermits and taxes If the deposit madewas more than the costs, we send a refundIf the cost was more we bill them for that amountAbout the complaint;The morning that [redacted] came toour premises, John, the supervisor, told me that there was a problem with anoutlet our man had installed and he had went there to try and find the problemand fix it He told the wife that heneeded to check inside the house to see if there was a reverse polarity becausethe outlet was working when our electrician left the propertyI inadvertently our electrician hadtapped into travelers of a 3-way circuit, then that would be the problem and wewould fix itJohn told me that she would not let himinto the house to check things out, but insisted that the problem was in ourwiring She had him check the circuitbreakers to see if one had tripped and they were all OKFor some unknown reason she wouldn’t lethim go into the house to see if there was a possibility of reversed polarityLater in the day, John told me someonewas coming in to talk to him about a complaintHe said he had to get up to the hospital right away and witness thesigning of the Power of Attorney and he would return as soon as he couldThis is all I know about the jobWhen Mr [redacted] and his wife came intoour shop the first thing he said was; “Ihave a complaint about an unfinished job and I don’t want John back on ourproperty.” After listening to him I told him that Icouldn’t offer an opinion except that John felt there was a reversed polarityin the circuit our election tapped into and he asked to go into the house tofind it and correct the wiringThey kept insisting that the problem wasin our wiring and I told them that they are not electricians and our peoplewould find the problem and fix it and we needed to get into the house to findthe problemJohn was planning to go over there onSaturday (the next day) and find the problem and fix it Since he said he didn’t want John on hisproperty, the electrician who did the job left for vacation so we cannot fix ituntil he gets backI have been in this business over 60years and we have less than one person out of one thousand customers who issuecomplaintsYours truly Jim E [redacted] , Sr.Eylander’s Sales & Service Inc., akaEylander Electric
In response to ID [redacted] of [redacted] near the end of October 2016, our man Steve F
*, was called to me [redacted] 's residence to fix his heating problem.? Steve F [redacted] is an expert at quickly diagnosing a problem found a bad aquastat as there are no prices listed in our catalob.? If it was listed it would have been $628.00.? That is the price that is recommended for service people to charge the customer to stay in business ? Our suppliers pay more for merchandise than what it is sold for on-line.? Manufacturers charge for their products by the volume ordered Example:? Our wholesale supplier orders items - cost is $each.? On-line seller orders items their cost $each.? On-line suppliers generally pay their help minimum wages.? Our wholesale suppliers pay their help a living wage.? Generally there is no return or guarantee from on-line vendors.? Mr [redacted] was anxious to get his heating system repaired and he often called us to fix it.? When Steve was on over weeks vacation.? When Steve came back to work he had to take care of his regular customers first.? Then he got to Mr [redacted] if he hadn't called someone else ? Mr [redacted] wanted his heating system repaired ASAP.? So Steve ordered the part and fixed the heating system.? The price charged for the part was what is needed to stay in business ? Generally, we require that the owner of the property to be there while our repair man fixes their problem.? Mr [redacted] had no one to be on hand when Steve was working there to pay the bill.? Steve did not leave an invoice because there was no one there to sign the completion or pay the bill ? We trusted that Mr [redacted] was an honest person and that we didn't request payment before we repaired the problem, which he called us several times About us taking the old part; customers expect us to remove the old parts to get rid of them into the dumpster.? We are a service organization.? Customers call us when they have an electrical or heating problem and want it done ASAP.? If we do not have the parts on hand.? We obtain them from a supplier who has them and are satisfied their problem is fixed ? About us taking the old part; customers expect us to remove the old parts to get rid of them into dumpster
Complaint: [redacted] I am rejecting this response because:As happened in the store when we visited to discuss service issues, Jim E [redacted] is straying for the major issue at hand(At least through email, he cannot interrupt US, as happened oh-so-frequently in person.)Today is the start of the third week since the first service was performedThe outlet still does not function.We have called John E [redacted] and the main office repeatedly, and have received only TWO callbacks (seconds long before John hung up on me, and later a half-ring before he hung up)Eylander Electric is making zero attempts to finish the job, after numerous sources have pointed out the error in the jobThey must know the date when their one (only one?!) electrician comes back from vacation and could have already scheduled a service date - no attempts made!Sincerely, [redacted] P.SAttention to detail is important as an electrician – your worker should have carefully checked which wire to splice intoLikewise for you, Jim, pay attention to detailsNobody by the name of [redacted] has everlived in our house – my wife’s name is [redacted] which is clearly written on the invoices.P.P.S You did not raise your voice a littleYou were 80% of the way to yelling at us to get out of your storeBe glad we were not recording video that dayI have met other former customers of yours that haveexperienced the same abuse.P.P.P.SJim E [redacted] might consider this case closed, but it is notThe credit card billing is being disputed, and pending its resolution, small claims court may follow
Complaint: [redacted] I am rejecting this response because:Dear Ms [redacted] , I am rejecting the Eylander electric reply on the following groundsFirst of all I did give them my credit card number in good faith, since I was told, that they had to have it on file, before they would go outThis should have raised a red flag right there, but since I live out of state in Florida, I didn't argue with themHowever, I was never told and I repeat, never told about any deposit and/or trip chargeThey are lying, stating otherwiseThis is the main basis of my complaintThey claim to have posted this in locations in WABeing from out of state, I had no access to any of these postings and they knew, that I was calling from Florida but they did not and I emphasize, did not inform meWhen I still lived in WA, I did business with them in the past, years ago, and was treated fairly, so I had no reason to be suspiciousEvidently things have changed for the worseNow, as to the trip feeFrom Everett Ave to my place on Firetrail Rd in MarysvilleIt is a minute drive maximum (less than miles per google), min round tripI offered to pay a $trip fee to cover thisI should not be held responsible for any stops, shopping, or breaks their techdid on his way, or his way back, as I have no proof, that it was even related to my service callHe could have spent a whole day, for all I careThere was a mix up, that was beyond my control, therefore I feel that they should get some thing for the trip, and that is what I offered, and consider a fair dealAnything more I consider a "rip off" and really bad businessEspecially the rudeness of Jim E [redacted] , not wanting to hear me out and hanging up on me, and also when I had the credit card company from Bank of America on a way line, he again hung up on usHe is a very, very rude man, the absolute worst I have ever done business with, and will ever do business againIf you read some of the other customer reviews, they confirm my statementMy bottom line is, unless I receive my money back, less the $50, I will instruct Bank of America, to block the payment, and if necessary, we will have to fight it out in small claims court on credit card fraudWhen I trusted them, by giving them my credit card number, I did not intend to give them a blank checkI hope this adequately describes my positionThanks [redacted] ***
Complaint: [redacted] I am rejecting this response because: First off, I still have not been provided with the receipt for the partSecond, I wanted to know the price of the part before it was orderedI don't care about you remaining in business, that's your responsibilityI do care about you attempting to grossly overcharge me for a part to remain in business, especially when you state you charge retail for parts on your websiteThird, [redacted] is not online only, and as such their price can be considered a good indication of retail priceIt's not like I'm being unreasonable here, $is more than retailLets try to resolve this quickly, I'm tired of repeating myself Sincerely, [redacted]
Dear Mr [redacted] ; In response to it taking days for our technician to repair your heating system, [redacted] had scheduled at least week vacation when he was to get married and wanted that much time offWhen he came back to work he had several other customers who ahead of you and waiting for [redacted] to return to service their heating systemWe only send [redacted] to service your type of heating systems because he fully understands them and is able to fix the problemFor us to send another technician to repair your type of heating system would be foolish on our part when they don’t know how to diagnose and repair the problemAbout the price of the product which you found on-line; we do not purchase items on-lineBecause on-line businesses do NOT GUARANTEE the products they sell, and we would have to deal with the manufacturers of the product which takes several days to get a response from themOur local distributors usually get us the defective part the same dayWe are in the service business to take care of our customers’ immediate needsOur wholesaler suppliers, who have the items in stock which cost them more money than what the on-line sales people sell them for to the general publicThe on-line sales people buy in such big quantities that the manufacturers give them a huge discount if they purchase their products in the off season in order for them to cover the costs of keeping their regular employees workingOur wholesale suppliers generally have a small quantity of different items that service people needsAnd their stock is limited to the most popular itemsThey pay much more than what the on-line sales people sell them forThese distributors need to mark up the price to cover their overhead, sales people, etc., and the investment to have the product available for us service peopleBecause of the age of your heating system, none of our suppliers had the item in stock and we had to order the part from Portland OregonThis item which we installed is probably an item which we haven’t installed for or more years agoWe would not have this item in our stock or on a service truckOur supplier had to bring this product from their Portland warehouseOur service man, ***, was able to diagnose the problem, obtain the part and get the heating system working againThe price of this repair is not negotiable to a lower priceThe money was due upon installationWe generally require payment either before we do the work or on the jobsite before our technician leavesWe trusted you to be honest to pay the bill upon receipt of the invoiceYou can put this amount on your credit card by phoneExample: If I like a certain product I am not going to call the company I purchased it from and say to them that I found this on-line cheaper so therefore I feel that I should not pay you the bill you charged me for this Jim E [redacted] , **