Eyrich Natural Health & Healing, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not approve DrEyrich or any of his staff to schedule me for the one hour appointmentKate, the receptionist, called me multiple times along with DrEyrich trying to pressure me into scheduling another appointmentI responded to all phone calls consistently that I wanted the appointment to solely be for my father My father completed his appointment with DrEyrich on February 17, where I paid more than $I was not notified that I was wrongly scheduled for an appointment for the same day and time until the day prior when I received a text message from the officeThey accepted canceling the appointment after I explained that I never approved it in the first placeAfter even more harassment from the office, I responded saying that my father and I felt their actions were extremely inappropriate and unprofessional and no longer wished to be patients of theirsIt was only at this point that the office sent me a bill for the $cancellation feeIn the text messages, DrEyrich's receptionst acknowledges that the appointment was cancelledI have attached pictures of all of the text correspondences which were exchanged between DrEyrich's office and II quoted the exact messages and dates of interaction in more length in my initial complaintIf needed, I am happy to provide more documentation of the multiple calls I received from the office as wellAfter much harassment and badgering from the office into spending more money on procedures that we communicated we needed to hold off on, I was incorrectly scheduled for an appointment on February 17th, which I never approvedI provided no such documentation that I wanted this appointment scheduled for this dateDrEyrich's office acknowledged the need to cancel this and agreed to do soAfter more badgering and harassment from the office to schedule more procedures that both my father and I had already stated that we wanted to wait on due to financial reasons, their messages persistedAfter a very unprofessional threat from the office via text stating, "We let you cancel your appt on Friday with the understanding that you were going to reschedule on SaturdayThat's what I thought you said?", My father and I decided to no longer be patients of DrEyrich and communicated thatIt was not until after this communication from us that I received a bill for the canceled appointmentDrEyrich and his staff initially agreed to cancel the mis-scheduled appointment with no penaltiesIt was not until after I expressed our displeasure with their constant badgering and pressuring that DrEyrich sent an $bill for the cancelled appointmentThis is not a fee that I will be paying because I never approved the appointment to be scheduled to begin withThere is no documentation of my request for this appointment but only documentation of their insinuated threat via text and constant badgeringI have attached all communication records above.Kindest Regards,
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This situation is a very simple matter I, DrThomas Eyrich owner of Eyrich Natural Health and Healing, Incscheduled *** for a hour procedure for Friday, February 17, *** then cancelled the appointment on Thursday, February 16, within my late cancel policy limits
All patients sign a verification of my late cancel policy so they are aware of it My office is not trying to bother ***, but trying to get her to rescheduled and then the late cancel would be waived This is a courtesy of my office, she owes for the late cancel The late cancel fee is $ Just like hotels, airlines, and other doctors offices, I must protect my business from patients that do not give us enough time to fill their spot I keep meticulous records about these situations, and have documented the time and day that *** late cancelled her hour visit She owes for the late cancel If there are any more questions, I would be happy to respond DrThomas Eyrich

This is DrEyrich responding to this denial of late cancel Like I said in the first response, I am the one who took the patient's call to schedule her father for an appointment for February 17, I also scheduled her for a biomeridian exam and treatment I have been a doctor for years and I do not make errors scheduling a patient for therapy She absolutely made the appointment and I stand by it by my oath as a physician Because I am the one that did the scheduling and not staff, I stand by my standard of excellence The only follow up messaging was to get her to reschedule the late cancel appointment to waive the fee I do not have to waive a fee, but I usually do if the patient reschedules These are the facts of this matter and I strongly stand by them Sincerely, DrThomas Eyrich

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As a patient, I have never experienced a practitioner or their medical staff behave and treat patients in such a mannerI have had multiple appointments with DrEyrich during the last few months where I have consistently kept them and arrived on timeI have been proactive in my treatment and have even referred multiple other people to him, including my fatherUnfortunately, the longer I have been a patient of DrEyrich, the worse he and his staff member have gotten about badgering both my father and I to schedule appointments and spend extra money, even after we express that we can not do certain things for financial reasonsAnytime I or any of my other family members have needed to say no to tests or certain treatments due to financial reasons, all other doctors have been more than understandingThe person/family does not have several hundred or thousands of dollars to spend on unplanned and unnecessary treatmentsWhen I schedule an appointment, I reach out to the doctor's office, not vice versaAs many others can relate, this is typical protocol for setting up a doctors appointmentHowever, DrEyrich practices very differenty by not only having his secretary call and text patients multiple times each week, but also calls himselfDuring my last appointment with DrEyrich, I was highly pressured by both he and his staff member to spend $200+ on testing and supplementsI expressed my need to wait and hold off due to financial reasonsI was immediately given several dates and times for a follow up appointment where I responded that I would call when ready to schedule another oneDuring the following two weeks, I received more than text messages from Kate, DrEyrich's office staff member, and DrEyrich himself(I attached documentation of all exchanged contact in my previous response.) I received minute calls from DrEyrich during my work day stating that they needed to get another appointment scheduled for me ASAP and how great their treatments areI insisted again that I would call and reach out when ready to do soI confirmed the appointment which I made on behalf of my father for February 17th and even explained that I would be paying $200+ for his appointment, and therefore needed to wait for my personal careThe day before my father's appointment on February 16th, I received a confirmation text for two appointments, one for my father and one for myselfI immediately called and addressed the mis-scheduling of an appointment for myself and explained that I never asked or approved itThe appointment for me was cancelled due to their misunderstanding, and we kept and completed the one for my father like we plannedAt his appointment, we were asked to schedule follow ups for both he and IWe decided and communicated that we would call when ready to schedule another oneAfter my father's appointment, I received more contact from DrEyrich's staff member badgering me to schedule and appointment with the following statements: "Can we schedule your appt for the 25th at 11:15am? It's only thing I have left on that day besides 7:30am""I really need to get you rescheduled by Saturday""We let you cancel your appt on Friday with the understanding that you were going to reschedule on SaturdayThat's what I thought you said""Can you come in this Saturday?"After receiving these messages, my father and I decided that the offices constant badgering of patients was very inappropriate and decided to no longer be patients of DrEyrichThe office never expressed a problem with canceling the appointment that they had mistakenly made on my behalf for February 17thIn the text messages which I received from the office number, (317) 374- 7398, they acknowledge that the appointment was in fact cancelled and precede to threaten potential problems if I did not immediately schedule another appointmentIn the messages, the office representative also acknowledges doubt of not knowing what I really said in regards to scheduling another appointmentIn response, I sent a message acknowledged their unprofessionalism and our wishes to no longer be patientsIt was not until after we communicated our displeasure that the office mailed me an $bill for not canceling my appointment within a hour periodThis bill is not only for an appointment which I never approved or requested, but was only sent out of spite after my request to end our care through their officeThere is no documentation of any communication from me to the office requesting an appointment for February 17th, however there is plenty of documentation from them acknowledging that they did cancel the appointment which they mistakenly made and further demands of me as a patient to participate in care I did not seek out or approve I have submitted a formal complaint against Eyrich Natural Healing on this matter because their unprofessionalism is documented and apparentDue to this, I ask that the bill be droppedThe bill is for canceling a late appointment which I never approved or set up with the office and am therefore not paying itI would like to make others and the Revdex.com aware of this distasteful business practice so it does not happen to another patientAs a medical professional myself and someone who works with partitioners on a daily basis, I have never experienced such inappropriate badgering and threatsInsinuating any type of threat to a patient into scheduling another appointment is very unprofessional and should not be tolerated. Thank you very much for your help in resolving this matter. Kindest Regards,
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