EZ 2 Rent-A-Car

Review: Yesterday afternoon ez2rentacar's manager [redacted] sent thugs to a residence I was at to help my 19 year old daughter get a tow truck there for her car that overheated and blew a hose. She works for southern california gas company and was at that residential complex meter reading. My daughter who is 16 had her purse with her asthma inhaler in their car I have been paying good money to drive since feb of 2014, 6 months of my business..I had asked for an extra 2 days to get them the week of payment from last wed to now, I already have paid by the week this month for three of the weeks at 173.00, I only found out it could be paid by the month after four months of paying by the week, the girl said something to me, but that [redacted] wanted me to believe I had to pay her by the week to get that extra money, she also downgraded us from the kia soul we paid that rate on to a little beat up kia rio, she did it by telling us she needed to give me another car for a week so the soul could get an oil change but never did return the soul when we came the next week and wouldnt lower the cost of the weekly rental for the other car that was falling apart, the mirror on the left side fell off twice and the handles to the doors fell of daily it didnt have an electronic locking system or anything the other car had. I told [redacted] in a letter I left at her business saturday morning after going there and finding out they werent open for an hour and a half, I would appreciate if she would re-extend the same courtesy she had done 2 months before now and allow us to pay for the week this wed, tomorrow and I would pay the week and then for a month. I asked her to please email me with her answer because I was losing my phone so much and dealing with a family tragedy. I told her in a voice mail and in the letter and a text to her employees email to let me know if it was not ok and we would make sure to bring the car back saturday night and drop it off for them. I did not hear a word from her. They wouldnt give us the inhaler or $410+Desired Settlement: We need them to immediately bring our medication my childs inhaler my blood pressure medication my $380 in cash that was in the glove compartment in a us bank envelope and my daughter purse with her $30 she has for her uniform for her new part time first job she was hired for yesterday morning before this happened. We want it brought to us because yesterday they left me begging for them to stop and give us her inhaler the thug denied her of having ive requested it we walked 15miles home in heat

Business

Response:

A complaint, ID # [redacted] was submitted to Revdex.com on 7/29/2014 @ 11:21:33 AM by our customer [redacted].