EZ 8 Motels

Review: Checked in with nanager [redacted]. I asked for a quiet room he all of sudden snapped at me to say you are not going to get one because there are no really quiet rooms. I aceppted what he gave mo no questions only for TV guide that he gave me obligingly. I went up to my room I slippped my card key into the slot nothing it did not show green or click I even tried the door latch no entry. Went down stairs told [redacted] that the card does not work. I persuaded to check card he did. I went back upstairs to the third floor and tried the key again same result as first time. I went downstairs again and told [redacted] the key was not working he this time did nothing to rectify the problem or say anytning to relieve the bewilderness or being puzzled as to why I can not get into my room and why it was not looked into. I went backk upstairs a third time to the third floor again this time I asked a maid to watch me to see if I was doing it right. I tried and for the fourth time no entry, she tried it and it worked. When I finally got into my room I was tired form that fiascal. I unpacked everything tuned the TV on and noticed a buzzing sound coming from the TV. I was too tired to go through another trip downstairs and I already unpacked all my stuff and put everything in the refrigerator. I let it go because benefit of the doubt and that it was just a fluke. The next day I mentioned to manager about key problemm I was having with the key, he all of suddenly he told me that we need to blow the key slots out, Why was I not warned. I then told him about the TV, he then snapped and explianed to me like I should the towers affect the TV by the buzzing sound. I said you should let the customer know, his offending remark was there are other places and nobodyis twisting your arm. Called [redacted] of customer relations she said she did not hear everything I said but would look into it. I asked to call me either way it went she never called me back. I waited until 4:00pm within office hours she left. 8:00-5:00pmDesired Settlement: refund my money for the time I stayed in the room with the buzzing TV, the inconvenience and being puzzled of not geting into my basicly of how it should be done for a customer to have good stay,and most importantly the manager and the company that condones the unethical busness operations.I say this also for those customers who have been treated this way most likely, and those in the future who may be afffected by this type of business practice at the E-Z8 motel Southbay.

Business

Response:

RE: ID #10764398[redacted]To Whom:This guest has stayed at our South Bay property off and on since 2014. With each stay, he registers many complaints and always wants the corporate phone number. His last stay of 8/9/15 is the only time that he has contacted our corporate office.His complaint of the buzzing in his TV was not made to the office until the next morning. The motel was full when he checked-in so it may not have been possible to have moved him even if he had complained about the tv upon check-in. He was accommodated by moving to another room. He wanted another room facing the same side which we were able to do. The manager, [redacted], explained that the buzzing in the tv's has been an ongoing thing since he has been at the property and that it might have something to do with the AT&T towers. Mr. [redacted] stated that all the motel policies should be explained to all the guests at check in. This does not make sense as not all motel policies pertain to guests.There was no mention of his key card not working in the door to his room. If he had told the front desk, he would have been issued a replacement key or maintenance would have gone to the door to investigate the issue.When Mr. [redacted] called me, it was very difficult to hear him but I told him that I would investigate and call him back. I was not able to call him back until the next day but told him that after I spoke to management and staff at the motel, I did not feel that a comp room was justified. He was accommodated regarding the buzzing of his tw and moved to another room in the same area per his request.Mr. [redacted]'s statement from [redacted] of “nobody is twisting your arm” was addressed with [redacted]. Although the choice of wording was unfortunate, the statement was not made in a threatening manner. I have spoke to [redacted] regarding his choice of wording.Although we appreciate Mr. [redacted]'s patronage, I am puzzled as to why he continues to stay at a property where he continually complains of various issues. We take customer service very seriously and this property has a very good staff who go out of their way to help a customer. I am also puzzled as to what the “unethical business operations” are that are referred to in the complaint. If I felt his complaint was justified, I would have authorized a refund of his money.If you need any further information regarding this matter, please feel free to contact me.Sincerely,[redacted]E-Z 8 Motels, Inc.