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EZ 8 Old Town Motel

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EZ 8 Old Town Motel Reviews (8)

We are traveling a lot for bussines and we “were”regular customers at this hotel, one of our cars was stolen with our documents insideWe explained our situation to the Manager in Charge ( Ken ) since we stayed there the past week and the some of the staff know usThe manager was from rude to the point that asked us to leave for ( according to him ) arguing with himThe man seems to had anger issues, the reviews about him and his treatment are do right! This motel has lots of potential but the management team need to ge re trained in “ How to keep composure”

Discrimination at its finest! I honestly think we got kicked out of our hotel because of the color of our skin....From the moment we checked into this hotel we felt like we were being watched by security, so as I pulled my car around to where the room was the security guard walks by as we were putting our bags in the room and starts questioning me about the amount of people I had with me which was only a total of of usAs many hotels I've stayed in I've never had them question me about how many people were in my room I usually tell them even if it's more and that be itSo I went ahead and walked to the front office and gave them the name of one other person that was with me which were a total of names they have on fileSo later after we came back to the room from gaslamp which was about 3am this same Hotel security guard comes banging on our door as soon as we walked in and told us there was to many people to our room they said their can only be people to a room and there was of usSo they kicked us out for having extra personWithout giving us the option of paying extra for the person we had overHe was so rude to us telling my friends to shut up as we are trying to explain to him that I've already paid for this room and there's no way your going to kick us out at 3am with know where to go 2hours from home AND we had been drinking! It's 3am we're pissed I'm telling them I paid for this room and I'm not going anywhere I even tried to talk to the hotel manager but they claim he wasn't answering so as this is going on the security guard called the police on us and had about officers banging on our door acting like they were about to search our room like we were some hardcore criminals or somethingWe weren't making any noises or anything It's 3am all we were trying do is go to sleep so we can wake up by check out time come back home and ended up having to drive all the way home from San Diego at 3am! I'm about to have a field day on their cooperate phone ! This place is absolutely disgusting from the smell of the rooms to the crappy employees they have working for them! out of every hotel I have ever stayed in in my lifetime this has to the absolute worse one thus far! To have been racially profiled and treated like trash when we were paying customers just like everyone else there!

After investigating the guests' claim, I found that not only did he continue to stay in the room the initial 3 days, but stayed an additional 3 days after that. This implies there were no issues with the guests' room. We offered to move the guest to another room and he declined. In reading [redacted] claim that he figured the other rooms would be no different, my question would be why would someone stay in a "pest infested" motel?
I would be happy to discuss [redacted] issue in person, but am not inclined to offer any compensation at this time. I do not feel he has been inconvenienced in any way and continues to be a guest here.
Sincerely, [redacted] General Manager

Apologies for not responding sooner as I was out of the office for 2 weeks. I will begin an investigation and respond within the next couple of days.
Thank you,
[redacted]
General Manager

I am the manager who spoke to this guest regarding his experience. In my dealings with this guest, at the time I spoke with him, he indicated he understood why he could not receive a refund for his first night's stay. He had this room for over 4 hours before coming to ask for a refund. There are...

several reasons why a guest would check out of a room after 4 hours and try to get a refund, which is typically why we would only issue a full refund within the first hour. It has also been my experience that rarely does a guest check into a hotel and then go to dinner without first going to the room to drop off belongings, get cleaned up, etc. I would presume this happened in this case, further indicating ample time to determine the adequacy of the room.
After some investigation, it was brought to my attention that our front desk agent did not tell the guest he could have a refund, which generally is a last resort at any motel or hotel. What he was told was that if he did not like the room, he could be moved to another room, which is in line with our company policy.
I am quite surprised by this complaint since the guest appeared quite satisfied with the result and only appeared agitated at the second agent who allegedly told the guest he could not get his second night's refund. This also is in dispute since the second agent had written notes of the incident and even wrote in our front desk log to refund guest for second night.
I gave the guest our corporate office number, indicating he could write or call them and they may perhaps issue a refund or issue a certificate for a free night's stay.
The room was in the guests' name for the entire evening and he had access to the room. Though he claims to have left, to my knowledge, no keys were dropped off to the front desk indicating he was checking out.
At this stage, I am not prepared to issue a refund, but will pass along the incident to our corporate office.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The manager stated he would investigate and respond within a couple days. It has been more than a couple days now, unfortunately. All I am requesting is reimbursement for two nights stay as the first two nights I stayed in the room were the worst until I was finally able to fend of most of the pests and housekeepers worked on the areas of the room that were in the most desperate condition. As previously mentioned, I was offered to move to a different room. However, I am disabled and it is difficult for me to regroup and move so quickly. Also, as the room I was staying in was in poor condition, I figured any room I moved to would be in the same condition.
Regards,[redacted]

Review: 1) I had ordered a pizza which was delivered to my room. As soon as I started eating, little cockroaches came out of behind the bed/headboard. I had worked in a hotel before so I pulled the bed out to look behind it. I can estimate that the maid service had not vacuumed in a year or more. (I have pictures if you would like to see them)

2) The air conditioner/heater unit sounded like it was struggling to work. I checked the filter area and found at least a year or more of dust caked on it.

3) The bath/shower faucet leaks constantly. There was no way to stop it.Desired Settlement: I would prefer either a credit for one night and/or one free night, Tuesday, Dec 23 - Dec 24. The staff had offered to change rooms but I am disabled and had already settled in the room and had taken my night time meds so I was weak and tired. So. I stayed in the room. When I contacted the Front Desk to request a credit or comp , I was denied.

Business

Response:

Apologies for not responding sooner as I was out of the office for 2 weeks. I will begin an investigation and respond within the next couple of days.

Thank you,

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The manager stated he would investigate and respond within a couple days. It has been more than a couple days now, unfortunately. All I am requesting is reimbursement for two nights stay as the first two nights I stayed in the room were the worst until I was finally able to fend of most of the pests and housekeepers worked on the areas of the room that were in the most desperate condition. As previously mentioned, I was offered to move to a different room. However, I am disabled and it is difficult for me to regroup and move so quickly. Also, as the room I was staying in was in poor condition, I figured any room I moved to would be in the same condition.

Regards,

Business

Response:

After investigating the guests' claim, I found that not only did he continue to stay in the room the initial 3 days, but stayed an additional 3 days after that. This implies there were no issues with the guests' room. We offered to move the guest to another room and he declined. In reading [redacted] claim that he figured the other rooms would be no different, my question would be why would someone stay in a "pest infested" motel?

I would be happy to discuss [redacted] issue in person, but am not inclined to offer any compensation at this time. I do not feel he has been inconvenienced in any way and continues to be a guest here.

Sincerely, [redacted] General Manager

Review: I had reserved a Motel room at EZ 8 Motel via Booking.com. I specifically asked for a Non-Smoking room for the dates of October 17, and 18, 2014. Upon my arrival I was advised that there were no longer any Non- Smoking rooms available. I was furthered advised that if I did not want this room upon my personal inspection I could be fully refunded the amount I payed.

I then went to dinner after my dinner I went back to the Motel and to the Motel room that was reserved for me. Upon inspection the room was very unfitting. It reeked of smoke, the bed comforters had numerous Burnt Cigarette markings/holes.

I immediately went to the front desk to seek a refund. The employee on duty was not the person I initially dealt with. This employees name was [redacted]. He was very rude and not of help in anyway. He not only refused to give me my money back for Friday October 17, 2014, but also for October 18, 2014. He kept stating to me that I stayed in the room and I could not get any refund. I strongly advised him I never went to the room until a few moments ago because I was out at dinner. He said that no matter what he could not give me a refund. I then told him that I wanted at least my money back for the following day October 18, 2014. [redacted] the employee said he is not giving me any refund. Even after I told him I was not staying at the motel on that date. He kept saying you must come back in the morning to speak with the manager to get any refund. I am not going to give you any money back and good luck at getting a refund from the manager.

On October 18, 2014 I went back to the EZ 8 Motel regarding this matter . I fully explained to the on duty manager the problem that I encountered the night before. He refused to give me a refund for October 17, 2014 because he said per company policy he could not and that only for October 18, 2014 would I get a refund.Desired Settlement: A full refund for the night I was charged for and compensation accordingly for the inconvience.

Business

Response:

I am the manager who spoke to this guest regarding his experience. In my dealings with this guest, at the time I spoke with him, he indicated he understood why he could not receive a refund for his first night's stay. He had this room for over 4 hours before coming to ask for a refund. There are several reasons why a guest would check out of a room after 4 hours and try to get a refund, which is typically why we would only issue a full refund within the first hour. It has also been my experience that rarely does a guest check into a hotel and then go to dinner without first going to the room to drop off belongings, get cleaned up, etc. I would presume this happened in this case, further indicating ample time to determine the adequacy of the room.

After some investigation, it was brought to my attention that our front desk agent did not tell the guest he could have a refund, which generally is a last resort at any motel or hotel. What he was told was that if he did not like the room, he could be moved to another room, which is in line with our company policy.

I am quite surprised by this complaint since the guest appeared quite satisfied with the result and only appeared agitated at the second agent who allegedly told the guest he could not get his second night's refund. This also is in dispute since the second agent had written notes of the incident and even wrote in our front desk log to refund guest for second night.

I gave the guest our corporate office number, indicating he could write or call them and they may perhaps issue a refund or issue a certificate for a free night's stay.

The room was in the guests' name for the entire evening and he had access to the room. Though he claims to have left, to my knowledge, no keys were dropped off to the front desk indicating he was checking out.

At this stage, I am not prepared to issue a refund, but will pass along the incident to our corporate office.

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Address: 4747 Pacific Hwy, San Diego, California, United States, 92110

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