EZ Auto Body, Incorporated

Canadian Payment Services offers a day risk-free trial periodIf a merchant decides they wish to not proceed within this period, they are able to be released at no cost or obligationDuring this trial, a letter from First Data Global Leasing is mailed to the merchantThe letter reiterates the monthly terminal cost, lease term and responsibility agreed upon the First Data/Canadian Payment Services agreement signed by the merchantThe merchant called into First Data’s support center stating that they would like to return one of their two terminalsThis call was made over a year past the day trial periodAs requested, First Data obliged and sent the merchant a prepaid box to the merchant so they may return one of the terminalsDuring this conversation with First Data, there was no mention of a stop payment for the monthly terminal charge or for the terminal to be removed from the merchants leaseThe merchant only stated that they would like to return one of the terminals as they had no need for twoSeveral months after the terminal was returned to First Data, the merchant called into CPS “Canadian Payment Services” to inquire about the monthly charge of the terminalsThe merchant wanted to know why they were still being billed for two terminals although they returned one of themWe investigated the situation to discover that the merchant did indeed return the terminal and it was received by First Data over a year after the trial periodWe called the merchant and informed them that although the terminal was returned, they are still responsible for the remainder of their lease agreementOnly during the trial period are we, CPS, capable of making adjustments to the merchants leaseWe offered the merchant to have a brand new terminal of the same model which was returned sent to them in lieu of the situationThe merchant refused the offerIf the current manager on duty was unavailable to speak during the time of the call with Canadian Payment Services, the merchant could have left a voicemailA manager would have contacted the merchant immediately to assist with any questions or concernsAfter the call with the CPS customer service specialist and the merchant ended, our specialist escalated the concern to our Client Retention ManagerOur Client Retention Manager placed a call to the merchant to provide possible assistance such as a rate reduction, a detailed explanation of the lease and why the merchant is still being billed for the returned terminalThe merchant refused to speak any further about the issue when the call was madeIf the merchant agrees, we are more than happy to discuss the current issue further in order to come to a resolution.Nataly C***COO

We apologize greatly for the inconvenience our telemarketing team has causedThe individuals who are calling the merchnats, work on an automatic dialing system, that most likely put the merchants phone number in a call back que one too many timesWe will address this immediately and put the phone
number of the merchant on the “do not call” list, so the system filters out the merchant’s phone number and business out altogetherIn the mean time we will listen to all the calls that were successful with the phone number mentioned (merchant number) and screen for any inappropriate or forceful communicationPlease rest assured we do not allow any harassment or manipulation of prospective clients, and after we go through the recorded phone calls, the individuals responsible will be reprimanded accordingly

Canadian Payment Services offers a 30 day risk-free trial period. If a merchant decides they wish to not proceed within this period, they are able to be released at no cost or obligation. During this trial, a letter from First Data Global Leasing is mailed to the merchant. The letter reiterates...

the monthly terminal cost, lease term and responsibility agreed upon the First Data/Canadian Payment Services agreement signed by the merchant. The merchant called into First Data’s support center stating that they would like to return one of their two terminals. This call was made over a year past the 30 day trial period. As requested, First Data obliged and sent the merchant a prepaid box to the merchant so they may return one of the terminals. During this conversation with First Data, there was no mention of a stop payment for the monthly terminal charge or for the terminal to be removed from the merchants lease. The merchant only stated that they would like to return one of the terminals as they had no need for two. Several months after the terminal was returned to First Data, the merchant called into CPS “Canadian Payment Services” to inquire about the monthly charge of the terminals. The merchant wanted to know why they were still being billed for two terminals although they returned one of them. We investigated the situation to discover that the merchant did indeed return the terminal and it was received by First Data over a year after the trial period. We called the merchant and informed them that although the terminal was returned, they are still responsible for the remainder of their lease agreement. Only during the trial period are we, CPS, capable of making adjustments to the merchants lease. We offered the merchant to have a brand new terminal of the same model which was returned sent to them in lieu of the situation. The merchant refused the offer. If the current manager on duty was unavailable to speak during the time of the call with Canadian Payment Services, the merchant could have left a voicemail. A manager would have contacted the merchant immediately to assist with any questions or concerns. After the call with the CPS customer service specialist and the merchant ended, our specialist escalated the concern to our Client Retention Manager. Our Client Retention Manager placed a call to the merchant to provide possible assistance such as a rate reduction, a detailed explanation of the lease and why the merchant is still being billed for the returned terminal. The merchant refused to speak any further about the issue when the call was made. If the merchant agrees, we are more than happy to discuss the current issue further in order to come to a resolution.Nataly C[redacted]COO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]