EZ Book Recycle Inc.

Initial Business Response /* (1000, 5, 2014/12/16) */
We have orders in our system for this customer and all orders have been paid in fullSo I don't know what order this customer is referring too?
Initial Consumer Rebuttal /* (3000, 7, 2014/12/16) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
They just paid me after my filing a complaint never answered the email where they claimed I Sent items instead of
Final Business Response /* (4000, 9, 2014/12/17) */
As stated in the first response customer was paid in full

Initial Business Response /* (1000, 8, 2014/11/14) */
We have orders listed for this customer, Order XXXXXX paid in full on 10/for and order XXXXXX paid in full on for

We have orders in our system for this customer both orders are for the same itemNeither order has any tracking information, there was never a print out of the shipping label for either orderPerhaps this customer sent the item to another companyIf the customer has a tracking number please
just let us know, email is the best way to get a hold of us

The book we could not accept is being returned at no cost to the customer - payment has been sent for the other book we could accept

We are very sorry for the long delay in processing your orderWe have processed your order - books are being sent back and are being paid for - the total payment will be - very sorry for the delay

We are very sorry to hear thatOur bank states the check was never presented to them - we usually see this when the bank check reader or mobile deposit image recognition did not read the checking account number or routing number correctlyWe would be happy to issue payment by sending a replacement
check or sending payment via ***Please let us know which you would prefer

Initial Business Response /* (1000, 5, 2014/03/21) */
***
I have contact to the customer regarding the quality of the items we received and have told the customer that because the DVD's
look of copy version items, we will not be able to accept this items from customer and will be shipping the dvd's back at our expense.*** ***An email has been sent to the customer with this detailAgain, we are not able to verify the legitimacy of this items,and the orders will not be processed but returned to customerPictures and tracking will be provided to customer
Final Consumer Response /* (2000, 7, 2014/03/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Providing I do receive back, to me, all of the DVDs I shipped to "Ez Book Recycle Inc.", in substantially the same condition, as when I shipped them; and at no additional expense to me; all as per the above response to this complaint, provided *** on behalf of "Ez Book Recycle Inc."; then I will accept the response from the business, and consider my complaint completely resolved

Revdex.com:
I got my book back which is all I wanted if they did not want to sell it. I sold it for $on *** as soon as it posted.
Sincerely,
Cathy ***

I sold two separate books to them, but because I was a dummy, I listed and sold them individuallyIt dawned on me afterwards, but I just said "whatever"I sent them two packages with each specific book, and ensured that the book packing list was includedI shipped it out the same dayNow, the "package arrived" confirmation e-mail and payment took a little long, but I would imagine they have lots of books to get around toHowever, I was just paid the two amounts agreed upon, to my ***They've gained my trust (as have several bookbuyers I recently tested)You can determine for yourself, but they're good to me

Initial Business Response /* (1000, 5, 2015/10/05) */
The item that was sent to us was a loose leaf item in a ring white binder with the the ISBN number of XXXXXXXXXXXXX College Algebra, the item the customer listed was ISBN XXXXXXXXXXXXX *** *** The customer received an email
stating that the wrong item was received and was given a new price quote, with the option of having the item returned or accepting the new price quote, the customer replied to the email stating "Please issue paymentThanks." so since the customer stated to issue payment that is what we did*** payment was sent on 10/
thank you

Initial Business Response /* (1000, 8, 2015/09/21) */
Full payment was issued to the customer via check on 2015-07-below are payment details:
Check Details:
Check Number: XXXXXX Issued: 2015-07-06:30:$
Address: Luca ***
*** SW *** ***
*** FL XXXXX
Memo:
XXXXXX-XX

We are very sorry about the poor way your order was handledWe could not accept the item because the item had traits that are consistent with counterfeit books - that does not mean the book IS counterfeit - it just means we can not be sure - if you bought it from a reputable source such as a
college bookstore it more than likely a legitimate copyThe item is being shipped back to you at no cost - here is a link to tracking: http://webtrack.***.com/?trackingnumber=*** We understand how frustrating this experience must have been and we will submit payment for this item

Initial Business Response /* (1000, 5, 2015/03/03) */
this was for amazon order XXX-XXXXXXX-XXXXXXX shipping address *** ***
*** *** ***
*** *** *** XXXXX
item ordered was Classic Linker Nfor Nintendo Wii and Gamecube - Classic Controller Connector for Wii and GC
if this is not
what was received it would be best to contact us through the amazon website

We have issued a full refund for the items you purchased from us via ***.com:*** *** ** *** *** ***
*** *** * *** ***
Your order was mistakenly shipped to another customer and you received there booksWe are very sorry
for this mistake and a full refund has been issuedFor your convenience there is no need to return the book you received incorrectly as we would not want you to spend any more time than you have already had to due to our mistakeHope this helps and very sorry for the issue!

First check was mailed out on 11/4, customer has not received, lost in mail
that check was voided out on 11/and paypal payment was issued on 12/if customer has not received paypal payment on 12/they would need to let us know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Kathryn ***

Payment was made to *** account *** on 11/here is the transaction ID from *** ***
Payment was returned from paypal as the recipient did not claim the payment with in daysWe would need the correct email
address from the customer in order to process ***payment againemail is the best way to contact us, ***

Initial Business Response /* (1000, 5, 2015/03/04) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sellbackyourbook.com
We have voided the original check and a new check will go out in tomorrows mail to the following address:
***
***
***XXXX***

A check has been issued to the customer for the full amount - below are the check details:Check Number: Issued: 2015-12-07:32:$Status: Issued Address: Roxanna *** *** ***Mount Vernon IL 62864Memo: 1008323-53.78The complaint was marked as "spam" by a
newer customer service agent and that is why we never responded to the original complaintWe have set up a filter in our help desk software to auto route complaints to our customer service lead so that they are all responded to in a timely manner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12656142, and find that this resolution is satisfactory to me
Sincerely,
Tiffany ***