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EZ Clinical Laboratory Inc.

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Reviews EZ Clinical Laboratory Inc.

EZ Clinical Laboratory Inc. Reviews (4)

On or about January 29,2018 Patient [redacted] called stating she had received a letter from our collection attorney and requested more information. EZ Clinical computer system states that this patient had blood work on September 17,2016. After pulling her file out of storage we discovered...

this patient had no insurance information provided by her doctor's office . Confirming this on 9/21/16 with the doctors office we were advised by an Angela to bill the patient directly. On December 28, 2016 we sent a letter stating that we would be sending her account to our attorney for handling if she does not contact us, pay in full, or call to make payment arrangements. Since none of that criteria had been met on August 29, 2017 we filled out the paperwork to send over the account to the attorney. In reference to the address in our computer I explained to the patient that her newest date of service (September of 2017) is the address that we had on file at the time of her call. The doctor's office provides the address for each patient for each date of service. I also explained to the patient that insurance companies have a timely filing limit and since that has long expired, her bill remains. At which time the patient stated they would not pay us or the attorney.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

At no time did EZ Clinical Laboratory threaten with ruining any credit, we asked the patient to direct any further questions to the collection attorney. Although it is the patient's responsibility to update insurance information when requested by the Laboratory, EZ Clinical has reconsidered this particular case. We have decided to grant a one time courtesy to this patient. All outstanding payments on this account have been waived for this date. We have notified the collection attorney.

[redacted] called EZ Clinical to enquire about the quantity of the Chemistry tests ordered for Mr. [redacted]. I immediately told the [redacted] representative that this was an error. [redacted] stated that they could not correct the claim verbally and that I would have to send in a corrected claim and...

wait for the refund request from [redacted].I asked the [redacted] rep to apologize on behalf of EZ Clinical to Mr. [redacted] and that we would rectify this immediately. The next day we received another call from a different [redacted] representative. Mr. [redacted] was also on the line. I reviewed with them that this was an error and that we were mailing in a corrected claim, as well as refund the money paid to EZ Clinical as soon as we received the refund request by [redacted]. Mr. [redacted] stated he was unaware of the previous call from [redacted]. It seems [redacted] is processing our claim correction (Claim [redacted] and we are currently awaiting the refund request from [redacted] to rectify this matter completely. Please contact me with any further questions or steps EZ Clinical should be taking.

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Address: 557 Cranbury Rd, E Brunswick, New Jersey, United States, 08816-5419

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