[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
At no time did EZ Clinical Laboratory threaten with ruining any credit, we asked the patient to direct any further questions to the collection attorneyAlthough it is the patient's responsibility to update insurance information when requested by the Laboratory, EZ Clinical has reconsidered this particular caseWe have decided to grant a one time courtesy to this patientAll outstanding payments on this account have been waived for this dateWe have notified the collection attorney
On or about January 29,Patient *** [redacted] called stating she had received a letter from our collection attorney and requested more informationEZ Clinical computer system states that this patient had blood work on September 17,After pulling her file out of storage we discovered this patient had no insurance information provided by her doctor's office Confirming this on 9/21/with the doctors office we were advised by an Angela to bill the patient directlyOn December 28, we sent a letter stating that we would be sending her account to our attorney for handling if she does not contact us, pay in full, or call to make payment arrangementsSince none of that criteria had been met on August 29, we filled out the paperwork to send over the account to the attorneyIn reference to the address in our computer I explained to the patient that her newest date of service (September of 2017) is the address that we had on file at the time of her callThe doctor's office provides the address for each patient for each date of serviceI also explained to the patient that insurance companies have a timely filing limit and since that has long expired, her bill remainsAt which time the patient stated they would not pay us or the attorney
[redacted] called EZ Clinical to enquire about the quantity of the Chemistry tests ordered for Mr [redacted] I immediately told the [redacted] representative that this was an error [redacted] stated that they could not correct the claim verbally and that I would have to send in a corrected claim and wait for the refund request from ***.I asked the *** rep to apologize on behalf of EZ Clinical to Mr [redacted] and that we would rectify this immediatelyThe next day we received another call from a different *** representativeMr [redacted] was also on the lineI reviewed with them that this was an error and that we were mailing in a corrected claim, as well as refund the money paid to EZ Clinical as soon as we received the refund request by ***Mr [redacted] stated he was unaware of the previous call from ***It seems [redacted] is processing our claim correction (Claim [redacted] and we are currently awaiting the refund request from [redacted] to rectify this matter completelyPlease contact me with any further questions or steps EZ Clinical should be taking
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
At no time did EZ Clinical Laboratory threaten with ruining any credit, we asked the patient to direct any further questions to the collection attorneyAlthough it is the patient's responsibility to update insurance information when requested by the Laboratory, EZ Clinical has reconsidered this particular caseWe have decided to grant a one time courtesy to this patientAll outstanding payments on this account have been waived for this dateWe have notified the collection attorney
On or about January 29,Patient *** [redacted] called stating she had received a letter from our collection attorney and requested more informationEZ Clinical computer system states that this patient had blood work on September 17,After pulling her file out of storage we discovered this patient had no insurance information provided by her doctor's office Confirming this on 9/21/with the doctors office we were advised by an Angela to bill the patient directlyOn December 28, we sent a letter stating that we would be sending her account to our attorney for handling if she does not contact us, pay in full, or call to make payment arrangementsSince none of that criteria had been met on August 29, we filled out the paperwork to send over the account to the attorneyIn reference to the address in our computer I explained to the patient that her newest date of service (September of 2017) is the address that we had on file at the time of her callThe doctor's office provides the address for each patient for each date of serviceI also explained to the patient that insurance companies have a timely filing limit and since that has long expired, her bill remainsAt which time the patient stated they would not pay us or the attorney
[redacted] called EZ Clinical to enquire about the quantity of the Chemistry tests ordered for Mr [redacted] I immediately told the [redacted] representative that this was an error [redacted] stated that they could not correct the claim verbally and that I would have to send in a corrected claim and wait for the refund request from ***.I asked the *** rep to apologize on behalf of EZ Clinical to Mr [redacted] and that we would rectify this immediatelyThe next day we received another call from a different *** representativeMr [redacted] was also on the lineI reviewed with them that this was an error and that we were mailing in a corrected claim, as well as refund the money paid to EZ Clinical as soon as we received the refund request by ***Mr [redacted] stated he was unaware of the previous call from ***It seems [redacted] is processing our claim correction (Claim [redacted] and we are currently awaiting the refund request from [redacted] to rectify this matter completelyPlease contact me with any further questions or steps EZ Clinical should be taking