EZ-Coco, LLC

Hey there,We just waiting on the brush in your order to get inventoried The warehouse has been slow due to being insanely busy and have not yet put them into the system, though they are indeed there Let me know if you would like a refund or to have you order shipped without the brush We can refund you for it or ship it once it is in the system.I apologize for the delays in both getting your order and our replies We have been working around the clock to work through non-stop warehouse issues and pushing all orders by hand Our staff is extremley busy and we haven't had a chance to get through all of our customer emails.Feel free to email me directly with any questions.Jessica

Please let me know the order number and I'll ensure it gets taken care of We've had an issue with our customer support staff and didn't realize our main girl wasn't handling her cases until recently.Thanks!

from: ' [redacted] ***' via Dispute Resolution reply-to: [redacted] < [redacted] >to: [email protected]: Sat, Oct 10, at 11:AMsubject: Complaint ID # [redacted] Dear Mr [redacted] ,We received a reply from Coco Jack on Friday, October 9, regarding our refund requestLori gave us an address in Santa Monica, CA to send the product backShe is offering a refund for the purchase price plus the shipping we paid to receive the productHowever, she would not refund our return shippingWe feel they should refund the return shipping which cost $The website claimed risk free and this is the first business we had to beg for a week for a refund and be ignored for another weekThere was still a $risk to order and try the product plus the hassle and aggravation to initiate the refund process.***

[redacted] Dear Sir / Madam,We have finally received the goodsAgain no any correspondence to date to advise delivery or tracking numberOnly what they needed to do is to advise that goods are on the wayThis will save your and my time.I will never recommend to anyone to deal with this business in the future.Many thanks for your helpMaybe you contacting the business prompt them to send the goods.Kind Regards [redacted] ***

Please let me know the order number and I'll ensure it gets taken care of We've had an issue with our customer support staff and didn't realize our main girl wasn't handling her cases until recentlyThanks!

*** *** *** *** *** *** ***
*** *** *** ***
*** ***
*** *** *** *** *** ** *** **
*** *** ***
I received a notice today from UPS that the order will arrive on 12/30/to the original
shipping address Two of the recipients will no longer be at that address and I still need them to pay the shipping to get the the gifts to intended recipients, who are no longer at the address they were at for christmas!Thank you*** ***

Revdex.com:
Your accept/reject complaint system is black and white in regards to the response I receivedI do not have the order number as my e-mail provider did not save the e-mail long enough since the response took too longI received a refund for the Coco Jack plus shipping but I did not receive a refund for return shipping which I am requesting given the hassle and frustrations the customer service team gave me regarding getting a refundMy USPS tracking # for the return shipment is *** *** *** *** *** ** for a pound ounce package from Eastchester, NY to Santa Monica, CA totaling $I would like the $refunded as well
Regards,
*** ***

from: '*** ***' via Dispute Resolution reply-to: *** *** to: [email protected]: Sat, Oct 10, at 11:AMsubject: Complaint ID #***Dear Mr*** ***,We received a reply from Coco Jack on Friday, October 9, regarding
our refund requestLori gave us an address in Santa Monica, CA to send the product backShe is offering a refund for the purchase price plus the shipping we paid to receive the productHowever, she would not refund our return shippingWe feel they should refund the return shipping which cost $The website claimed risk free and this is the first business we had to beg for a week for a refund and be ignored for another weekThere was still a $risk to order and try the product plus the hassle and aggravation to initiate the refund process.***

Hey there,
We just waiting on the brush in your order to get inventoried The warehouse has been slow due to being insanely busy and have not yet put them into the system, though they are indeed there Let me know if you would like a refund or to have you order shipped without
the brush We can refund you for it or ship it once it is in the system.I apologize for the delays in both getting your order and our replies We have been working around the clock to work through non-stop warehouse issues and pushing all orders by hand Our staff is extremley busy and we haven't had a chance to get through all of our customer emailsFeel free to email me directly with any questionsJessica

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to meI wish the order to ship now without the brush and they can ship brush later I need confirmation that it is shipped today.
Regards,
*** ***

I have not been contacted by the business

Please let me know the order number and I'll ensure it gets taken care of.  We've had an issue with our customer support staff and didn't realize our main girl wasn't handling her cases until recently.
Thanks!

[redacted]
[redacted]
[redacted]
[redacted] [redacted]Dear Sir / Madam,We have finally received the goods. Again no any correspondence to date to...

advise delivery or tracking number. Only what they needed to do is to advise that goods are on the way. This will save your and my time.I will never recommend to anyone to deal with this business in the future.Many thanks for your help. Maybe you contacting the business prompt them to send the goods.Kind Regards[redacted]

Please let me know the order number and I'll ensure it gets taken care of.  We've had an issue with our customer support staff and didn't realize our main girl wasn't handling her cases until recently.Thanks!

Hey there,We just waiting on the brush in your order to get inventoried.  The warehouse has been slow due to being insanely busy and have not yet put them into the system, though they are indeed there.  Let me know if you would like a refund or to have you order shipped without the brush....

 We can refund you for it or ship it once it is in the system.I apologize for the delays in both getting your order and our replies.  We have been working around the clock to work through non-stop warehouse issues and pushing all orders by hand.  Our staff is extremley busy and we haven't had a chance to get through all of our customer emails.Feel free to email me directly with any questions.Jessica

from: '[redacted]' via Dispute Resolution <[email protected]>reply-to: [redacted] <[redacted]>to: [email protected]:...

Sat, Oct 10, 2015 at 11:35 AMsubject: Complaint ID #[redacted]
Dear Mr. [redacted],We received a reply from Coco Jack on Friday, October 9, regarding our refund request. Lori gave us an address in Santa Monica, CA to send the product back. She is offering a refund for the purchase price plus the shipping we paid to receive the product. However, she would not refund our return shipping. We feel they should refund the return shipping which cost $14.27. The website claimed risk free and this is the first business we had to beg for a week for a refund and be ignored for another week. There was still a $14.27 risk to order and try the product plus the hassle and aggravation to initiate the refund process.[redacted]

[redacted]
I received a notice today from UPS that the order will arrive on 12/30/15 to...

the original shipping address.  Two of the recipients will no longer be at that address and I still need them to pay the shipping to get the the gifts to intended recipients, who are no longer at the address they were at for christmas!Thank you[redacted]