Ez Cosmetic Reviews (1)
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Ez Cosmetic Rating
Description: BEAUTY SUPPLIES & EQUIPMENT
Address: PO Box 302, Warren, Rhode Island, United States, 02885-0302
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Review: I ordered 2 wigs last week from [redacted] (Order #[redacted]) in NY & was NOT told when I would receive my products. I sent several emails & phone calls & was promised a prompt call back & they never did respond. Company sounds like a scam. They take your money & will NOT tell you on your order receipt when to expect the order. There is NO mention of back order. Then if you cancel the order they claim they will charge you $10. This is absurd! I plan on disputing my credit card charges. I am warning everyone DO NOT order from this company - poor customer service, no communication when to receive order - crazy cancellation charges - these are ALL red flags for a scam! As far as I know, my order could take months to get from China. This is ridiculous!Desired Settlement: I want a phone call & email apologizing for not communicating to me why my order is not being fulfilled, why no communication was given on when order would ship, why you did not my return phone calls or emails, why you didn't tell me when or if I would receive my order & when it will ship. If order will take over 2 weeks to receive, I want my money back credited to credit card. I will not pay a $10 cancellation fee for a product that takes months to receive!
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The items have finally shipped, so I am optimistic that this complaint is resolved. If the items are not received as ordered & described I will let u know & reopen case.
Thanks so much!
Sincerely,