EZ Grow Supply Company

This letter is in response to Mr [redacted] 's complaint (# [redacted] ) filed with the Revdex.com against EZ Grow Supply CompanyHe did purchase a light fixture from us on August 21st, As he stated, the ballast broke approximately three weeks laterIt is store policy to exchange a damaged fixture for a new one, if we had a product of the same make and model in stock, which at the time we did notWe informed him that it would be 3-business days before the return merchandise authorization was processed and a new light could be shippedMr [redacted] deemed this unacceptable and demanded a monetary refund instead The employee on duty did not have authorization through our computer system to open the register manuallyIt is our policy and past practice that opened, used items are not eligible for a cash refundThe employee tried to explain this to Mr [redacted] , but he became very rude and aggressive in his response and requested to speak with the ownerHe was told by the employee that the owner would not be able to get here for a couple of hours and he was welcome to wait or come backHe decided to wait, and throughout the two hours he was here, he continuously antagonized and even threatened the employee Once the store owner arrived, Mr [redacted] quickly became confrontational towards him demanding cash backThe owner informed him we could not issue a cash refund but would replace the inoperable unit with a brand new oneHe was told it would take 3-business days for the new unit to be delivered and was offered a used ballast, at no charge to him, until it arrivedHe refused and continued causing a scene and raising his voice at the owner to which point a neighboring business owner came in to see what was going onDuring this time there were several customers inside the store that witnessed this and some left due to his behaviorMr [redacted] proceeded to call the local police in an attempt to get his money back for himDuring the same time, the neighboring business owner who had stopped by was also calling the police due to Mr [redacted] 's behaviorOnce the police arrived and spoke to all involved, Mr [redacted] was advised that he could take the used ballast and wait the 3-days until the new one came inHe continued refusing, saying he wanted cash backHe was then escorted off the premises by the police department Since this incident Mr [redacted] has had seven people who are not and never have been customers of EZ Grow write poor reviews on our [redacted] page and [redacted] reviewsAlso, once we disabled the ability to leave reviews on [redacted] he began commenting on pictures and posts that other customers have left, bad mouthing them for giving us businessSince the incident he has still been reimbursed with a brand new fixture (MSRP value of 359.99) of the same make and model, as per our store policy and light manufacturers warranty In his claim he stated that he waited over two hours for the owner to arriveHe was told that it would take the owner this long to arrive and was given the opportunity to leave and come back, which he refused to doHe also stated "After testing the ballast the owner tried to give me a used ballast." The part he left out was he was told he could use the ballast for 3-days until the brand new replacement unit came inIn his desired settlement he stated he paid $for the ballastThis is not trueThe ballast MSRP is $359.99, but he was given a $discount off the MSRP at the time of the sale(Please see copy of attached sales slip) Since he has been given a new fixture as per our and the manufacturers policy we feel he has no claim for a monetary settlement While we do admit the owner got heated, it was in direct response to Mr [redacted] 's antagonistic threatening behavior towards him and the employee and is no indication of how business is normally conductedThe owner apologizes for letting his emotions show, but Mr [redacted] should also take responsibility for his actions regarding the way this matter spun out of control.If you have any further questions please feel free to call us or contact us by e-mailThank you and have a good day.EZ Grow Supply CoTiogue AveCoventry RI 02816###-###-####

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI did not stay at the establishment the entire timeI had left and returned a few times, as instructed by the store employeeI did not threaten anyone nor did I swear at anyone until the store employee called me a " [redacted] ***" and " [redacted] "I am requesting to see the video the owner has been sharing with others, as this will show the actual events that occurred between the hours of 10am to 3pm I did leave a review on his business and the owner proceeded to go under his company name and attempt to slander meAll because he cannot uphold his policyI have included screenshots of his comments referring to me as a "Rat" and that he will not honor my warrantyOn top of throwing objects at me inside his store, he's trying to ruin my nameOnce my fiancé replied to his comments about defamation, he quickly deleted themThe owner then "replaced" the defective item with another which clearly had damage to the box, and upon opening it, the hood is crushedThis is the type of service he provides his customers all the time Regards, [redacted]

This letter is in response to Mr. [redacted]'s complaint (#[redacted]) filed with the Revdex.com against EZ Grow Supply Company. He did purchase a light fixture from us on August 21st, 2017. As he stated, the ballast broke approximately three weeks later. It is store policy to exchange a damaged...

fixture for a new one, if we had a product of the same make and model in stock, which at the time we did not. We informed him that it would be 3-5 business days before the return merchandise authorization was processed and a new light could be shipped. Mr. [redacted] deemed this unacceptable and demanded a monetary refund instead.  The employee on duty did not have authorization through our computer system to open the register manually. It is our policy and past practice that opened, used items are not eligible for a cash refund. The employee tried to explain this to Mr. [redacted], but he became very rude and aggressive in his response and requested to speak with the owner. He was told by the employee that the owner would not be able to get here for a couple of hours and he was welcome to wait or come back. He decided to wait, and throughout the two hours he was here, he continuously antagonized and even threatened the employee.   Once the store owner arrived, Mr. [redacted] quickly became confrontational towards him demanding cash back. The owner informed him we could not issue a cash refund but would replace the inoperable unit with a brand new one. He was told it would take 3-5 business days for the new unit to be delivered and was offered a used ballast, at no charge to him, until it arrived. He refused and continued causing a scene and raising his voice at the owner to which point a neighboring business owner came in to see what was going on. During this time there were several customers inside the store that witnessed this and some left due to his behavior. Mr. [redacted] proceeded to call the local police in an attempt to get his money back for him. During the same time, the neighboring business owner who had stopped by was also calling the police due to Mr. [redacted]'s behavior. Once the police arrived and spoke to all involved, Mr. [redacted] was advised that he could take the used ballast and wait the 3-5 days until the new one came in. He continued refusing, saying he wanted cash back. He was then escorted off the premises by the police department.   Since this incident Mr. [redacted] has had seven people who are not and never have been customers of EZ Grow write poor reviews on our [redacted] page and [redacted] reviews. Also, once we disabled the ability to leave reviews on [redacted] he began commenting on pictures and posts that other customers have left, bad mouthing them for giving us business. Since the incident he has still been reimbursed with a brand new fixture (MSRP value of 359.99) of the same make and model, as per our store policy and light manufacturers warranty.   In his claim he stated that he waited over two hours for the owner to arrive. He was told that it would take the owner this long to arrive and was given the opportunity to leave and come back, which he refused to do. He also stated "After testing the ballast the owner tried to give me a used ballast." The part he left out was he was told he could use the ballast for 3-5 days until the brand new replacement unit came in. In his desired settlement he stated he paid $359.99 for the ballast. This is not true. The ballast MSRP is $359.99, but he was given a $59.99 discount off the MSRP at the time of the sale. (Please see copy of attached sales slip)    Since he has been given a new fixture as per our and the manufacturers policy we feel he has no claim for a monetary settlement.   While we do admit the owner got heated, it was in direct response to Mr. [redacted]'s antagonistic threatening behavior towards him and the employee and is no indication of how business is normally conducted. The owner apologizes for letting his emotions show, but Mr. [redacted] should also take responsibility for his actions regarding the way this matter spun out of control.If you have any further questions please feel free to call us or contact us by e-mail. Thank you and have a good day.EZ Grow Supply Co.477 Tiogue AveCoventry RI 02816###-###-####

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I did not stay at the establishment the entire time. I had left and returned a few times, as instructed by the store employee. I did not threaten anyone nor did I swear at anyone until the store employee called me a "[redacted]" and "[redacted]". I am requesting to see the video the owner has been sharing with others, as this will show the actual events that occurred between the hours of 10am to 3pm.  I did leave a review on his business and the owner proceeded to go under his company name and attempt to slander me. All because he cannot uphold his policy. I have included screenshots of his comments referring to me as a "Rat" and that he will not honor my warranty. On top of throwing objects at me inside his store, he's trying to ruin my name. Once my fiancé replied to his comments about defamation, he quickly deleted them. The owner then "replaced" the defective item with another which clearly had damage to the box, and upon opening it, the hood is crushed. This is the type of service he provides his customers all the time.  Regards,[redacted]