EZ Grow Supply Reviews (%countItem)
EZ Grow Supply Rating
Address: 477 Tiogue Ave, Coventry, Rhode Island, United States, 02816-5568
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Address: 477 Tiogue Ave, Coventry, Rhode Island, United States, 02816-5568
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On August 21, 2017 I purchased ballast from EZ Grow Supply Company in Coventry RI. I opened the product to use to use and it worked for 3 weeks and suddenly stopped working. I brought the receipt and product back to the store to exchange it but the business didn't have a replacement. The clerk advised me I had to wait for the owner. I waited over 2 hours for him to arrive. After testing the ballast, the owner tried to give me a used ballast. I asked for my money back to purchase the product from another company but the owner *** crumpled my receipt, threw it in my face and told me to "Get the *** out of his store or he's calling the police!" Since I had my receipt and was simply looking to replace to my product, I called the Coventry police department to have them come down to assist me after spending over hours there. The receipt clearly states "Must have receipts for all returns. No return on light bulbs. No returns after 30 days." The police officer told me I would get my money back but after talking to the store owner, they stated I would have to wait for the replacement to come in. I don't understand how a business owner could not only treat a consumer like that, but also NOT honor their return policy clearly stated on the receipt.
This letter is in response to Mr. complaint (#***) filed with the Revdex.com against EZ Grow Supply Company. He did purchase a light fixture from us on August 21st, 2017. As he stated, the ballast broke approximately three weeks later. It is store policy to exchange a damaged fixture for a new one, if we had a product of the same make and model in stock, which at the time we did not. We informed him that it would be 3-5 business days before the return merchandise authorization was processed and a new light could be shipped. Mr. deemed this unacceptable and demanded a monetary refund instead. The employee on duty did not have authorization through our computer system to open the register manually. It is our policy and past practice that opened, used items are not eligible for a cash refund. The employee tried to explain this to Mr., but he became very rude and aggressive in his response and requested to speak with the owner. He was told by the employee that the owner would not be able to get here for a couple of hours and he was welcome to wait or come back. He decided to wait, and throughout the two hours he was here, he continuously antagonized and even threatened the employee. Once the store owner arrived, Mr. quickly became confrontational towards him demanding cash back. The owner informed him we could not issue a cash refund but would replace the inoperable unit with a brand new one. He was told it would take 3-5 business days for the new unit to be delivered and was offered a used ballast, at no charge to him, until it arrived. He refused and continued causing a scene and raising his voice at the owner to which point a neighboring business owner came in to see what was going on. During this time there were several customers inside the store that witnessed this and some left due to his behavior. Mr. proceeded to call the local police in an attempt to get his money back for him. During the same time, the neighboring business owner who had stopped by was also calling the police due to Mr. behavior. Once the police arrived and spoke to all involved, Mr. was advised that he could take the used ballast and wait the 3-5 days until the new one came in. He continued refusing, saying he wanted cash back. He was then escorted off the premises by the police department. Since this incident Mr. has had seven people who are not and never have been customers of EZ Grow write poor reviews on our *** page and *** reviews. Also, once we disabled the ability to leave reviews on *** he began commenting on pictures and posts that other customers have left, bad mouthing them for giving us business. Since the incident he has still been reimbursed with a brand new fixture (MSRP value of 359.99) of the same make and model, as per our store policy and light manufacturers warranty. In his claim he stated that he waited over two hours for the owner to arrive. He was told that it would take the owner this long to arrive and was given the opportunity to leave and come back, which he refused to do. He also stated "After testing the ballast the owner tried to give me a used ballast." The part he left out was he was told he could use the ballast for 3-5 days until the brand new replacement unit came in. In his desired settlement he stated he paid $359.99 for the ballast. This is not true. The ballast MSRP is $359.99, but he was given a $59.99 discount off the MSRP at the time of the sale. (Please see copy of attached sales slip) Since he has been given a new fixture as per our and the manufacturers policy we feel he has no claim for a monetary settlement. While we do admit the owner got heated, it was in direct response to Mr. antagonistic threatening behavior towards him and the employee and is no indication of how business is normally conducted. The owner apologizes for letting his emotions show, but Mr. should also take responsibility for his actions regarding the way this matter spun out of control.If you have any further questions please feel free to call us or contact us by e-mail. Thank you and have a good day.EZ Grow Supply Co.477 Tiogue AveCoventry RI 02816
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below. I did not stay at the establishment the entire time. I had left and returned a few times, as instructed by the store employee. I did not threaten anyone nor did I swear at anyone until the store employee called me a "***" and "***". I am requesting to see the video the owner has been sharing with others, as this will show the actual events that occurred between the hours of 10am to 3pm. I did leave a review on his business and the owner proceeded to go under his company name and attempt to slander me. All because he cannot uphold his policy. I have included screenshots of his comments referring to me as a "Rat" and that he will not honor my warranty. On top of throwing objects at me inside his store, he's trying to ruin my name. Once my fiancé replied to his comments about defamation, he quickly deleted them. The owner then "replaced" the defective item with another which clearly had damage to the box, and upon opening it, the hood is crushed. This is the type of service he provides his customers all the time. Regards