Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you the company has resolved the situation Regards, [redacted]
As per our phone conversation in regards to Mrs [redacted] complaintThe insurance quote was for her daughter [redacted] whom we reviewed her quote a few times because her driving record information caused the price to changeOnce we explained why the price difference and she agreed on moving forward with the quote we advised her ( [redacted] ) that the payment plan would be set up on a EFT payment plan and that will need her bank routing number and her bank checking account which she provided to usWe asked if she was the account holder and she said she was only to find out after the fact that it was not her account but her mother’s account [redacted] In the process we were notified that they found something cheaper and that they did not want our insurance after allWe explained what the cancellation process was and what was needed to request a flat cancellation so she gets all of her money backI processed her cancellation request with [redacted] @ Nationwide who confirmed she would be getting a full refund of $The process could take up to weeks and I communicated this with Mrs [redacted] and [redacted] ***Today I called billing and spoke to [redacted] who confirmed the check was sent out on 8/10/in the amount of $and gave me reference # [redacted] If you have any other questions feel free to contact me Thank you, [redacted] Office ManagerCA Insurance License # [redacted] Phone 714-754-9030> Fax 714-754-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you the company has resolved the situation Regards, [redacted]
As per our phone conversation in regards to Mrs [redacted] complaintThe insurance quote was for her daughter [redacted] whom we reviewed her quote a few times because her driving record information caused the price to changeOnce we explained why the price difference and she agreed on moving forward with the quote we advised her ( [redacted] ) that the payment plan would be set up on a EFT payment plan and that will need her bank routing number and her bank checking account which she provided to usWe asked if she was the account holder and she said she was only to find out after the fact that it was not her account but her mother’s account [redacted] In the process we were notified that they found something cheaper and that they did not want our insurance after allWe explained what the cancellation process was and what was needed to request a flat cancellation so she gets all of her money backI processed her cancellation request with [redacted] @ Nationwide who confirmed she would be getting a full refund of $The process could take up to weeks and I communicated this with Mrs [redacted] and [redacted] ***Today I called billing and spoke to [redacted] who confirmed the check was sent out on 8/10/in the amount of $and gave me reference # [redacted] If you have any other questions feel free to contact me Thank you, [redacted] Office ManagerCA Insurance License # [redacted] Phone 714-754-9030> Fax 714-754-