EZ Own

Initial Business Response /* (1000, 5, 2015/07/21) */
Customer Purchased a Sofa and loveseat that was in used, conditionPrice tag on couch set indicated it was in used conditionSigns posted in display area state that used products are sold with no warranty and no credits will be
issued for prior damageLoan form and invoice state product was usedThe couch set they purchased was observed by store manager to have stains, burn holes, and damage to the back of both the sofa and the love seat from the previous owner when item was received back to inventoryItem was sold this way to customersDelivery of this set was made on site to the customer's homeThe customer's current couch set was occupying their requested placement of used set being deliveredThe Customer apologized for couch set not being moved prior to delivery and began to move the sofa out of the living roomOnce customer moved sofa partially through the doorway, the couch hung up on the narrow entry way doorCustomer requested assistance at this pointI stated to customer that getting this couch out trough this door way in the least could damage couch and that we were not responsible for damageCustomer agreed and told us to remove the couch in any way we couldOnce the customers couch set was removed, the purchased used set was brought in through the doorwayThe used set went through the door with minor adjustments to the angle of couch, and did not obtain further damage from delivery or set upNo mention of damage to couch, or doorway was made to onsite delivery staffPhone call was made later in the day and was handled by store managerStore manager explained the condition of the used couch prior to deliveryStore manager also explained used couch purchased went through door without issue, or damage, and any damage obtained was result of customer couch
Initial Consumer Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are liarsThey told my husband that the used couch was already wedged in the door when they got thereThat is not true I was in the process of taking the legs off so they could get it thru the doorI have pictures of the damage that are times and datedThey are very unprofessionalI am disabled and they are lying about what happenedThe damage is bad and was never thereIf the furniture that we ordered doesn't fit thru the door then we should have been able to order a different set or they should get measurements before
Final Business Response /* (4000, 19, 2015/08/19) */
Customer opted to return furniture on 08/and have been provided a full refund for the purchase