EZ Pay Car and Truck

The customer came in the came in for service the first time without an appointment the manager rescheduled her for another day so we were able to work on her car in a timely manorThe customer came in for the appointment, left the keys in the car and said "I don't want this car anymore" and left She did not give us an opportunity to fix or even address the issues for herWe were willing to fix the issues that she had but she was unwilling to talk with us about itSince she has dropped the vehicle off there has been no attempt for her to make her car payment and the vehicle has been repossessedThe customer is still responsible for the loan to the finace company and they will proceed with any further action required to resolve the outstanding debt

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below the car place are liars, I would never take a car in without their permisssion Anyway, they told me I only had days to get car fixed So, I had to hurry up and get car fixed I talked ti mechanic and he TOLD me to bring it in anytime before days, thats the policy, their policyI did what they asked and they did not have time, tofix my car Thats the problem, they did not have time to fix the car, therefore, they lied on me The mechanic kept telling me to bring it back, I missed work each time because I waited for them to fix car for 8hrs The mechanic is the guilty one, he always told me to bring it in and I called him to make appts, I have his number [redacted]

The customer placed a down payment on the vehicle for purchase and did not take the vehicle because they were unable to obtain insurance at that timeThe state requires insurance on any vehicle before you take the car off the lotthe customer agreed to bring insurance in the next day and pick up the carShe was also told that we would be taking the vehicle off the market for her and not allowing anyone else to purchase the car once she put the down payment on the carShe also was told that the down payment was non-refundable and she agreed and signed her payment and down payment options The next day she came in and decided that she did not want the vehicle and wanted a refundWe explained to her that a refund was not an option because we had already taken the vehicle off the market with her commitment to purchase In regards to customer service, we treat everyone the same and we have many happy customers and repeat customersWe tell all of our employees that they are not required to put up or service customers who use inappropriate language or threats or abusive tonePhone calls were returned all questions were answered(She did not like the answer) and there was nothing left to talk about except more verbal confrontation which we will not participate in We will not offer a refund, however, will give her credit towards another vehicleWe will answer any questions about options as long as she talks to the staff the way she expects to be treated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I know I did the right thing, I will get an attorney, I have it, this is unforgivable

The customer came in the came in for service the first time without an appointment the manager rescheduled her for another day so we were able to work on her car in a timely manor. The customer came in for the appointment, left the keys in the car and said "I don't want this car anymore" and left....

She did not give us an opportunity to fix or even address the issues for her. We were willing to fix the issues that she had but she was unwilling to talk with us about it. Since she has dropped the vehicle off there has been no attempt for her to make her car payment and the vehicle has been repossessed. The customer is still responsible for the loan to the finace company and they will proceed with any further action required to resolve the outstanding debt.

The customer placed a down payment on the vehicle for purchase and did not take the vehicle because they were unable to obtain insurance at that time. The state requires insurance on any vehicle before you take the car off the lot. the customer agreed to bring insurance in the next day and pick up...

the car. She was also told that we would be taking the vehicle off the market for her and not allowing anyone else to purchase the car once she put the down payment on the car. She also was told that the down payment was non-refundable and she agreed and signed her payment and down payment options.  The next day she came in and decided that she did not want the vehicle and wanted a refund. We explained to her that a refund was not an option because we had already taken the vehicle off the market with her commitment to purchase.
In regards to customer service, we treat everyone the same and we have many happy customers and repeat customers. We tell all of our employees that they are not required to put up or service customers who use inappropriate language or threats or abusive tone. Phone calls were returned all questions were answered(She did not like the answer) and there was nothing left to talk about except more verbal confrontation which we will not participate in.  
We will not offer a refund, however, will give her credit towards another vehicle. We will answer any questions about options as long as she talks to the staff the way she expects to be treated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
the car place are liars, I would never take a car in without their permisssion.  Anyway, they told me I only had 15 days to get car fixed.  So, I had to hurry up and get car fixed.  I talked ti mechanic and he TOLD me to bring it in anytime before 15 days, thats the policy, their policy. I did what they asked and they did not have time, tofix my car.   Thats the problem, they did not have time to fix the car, therefore, they lied on me.  The mechanic kept telling me to bring it back, I missed work each time because I waited for them to fix car for 8hrs.  The mechanic is the guilty one, he always told me to bring it in and I called him to make appts, I have his number..
 
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The customer placed a down payment on the vehicle for purchase and did not take the vehicle because they were unable to obtain insurance at that time. The state requires insurance on any vehicle before you take the car off the lot. the customer agreed to bring insurance in the next day and pick up...

the car. She was also told that we would be taking the vehicle off the market for her and not allowing anyone else to purchase the car once she put the down payment on the car. She also was told that the down payment was non-refundable and she agreed and signed her payment and down payment options.  The next day she came in and decided that she did not want the vehicle and wanted a refund. We explained to her that a refund was not an option because we had already taken the vehicle off the market with her commitment to purchase.

In regards to customer service, we treat everyone the same and we have many happy customers and repeat customers. We tell all of our employees that they are not required to put up or service customers who use inappropriate language or threats or abusive tone. Phone calls were returned all questions were answered(She did not like the answer) and there was nothing left to talk about except more verbal confrontation which we will not participate in.  

We will not offer a refund, however, will give her credit towards another vehicle. We will answer any questions about options as long as she talks to the staff the way she expects to be treated.

Customer came in for repair of the TCM. The TCM was replace we have a copy of the purchase receipt with the vin on the paperwork from [redacted]. She was also told that she needs other work done to the vehicle (wheel speed sensor). That is the code that is showing now. She claims that she went to [redacted]...

and they diagnosed the problem and told her that she had a TCM problem again. We called [redacted] and they do not show that that car has ever been in the any of the [redacted] service departments in **. The customer has had the vehicle at all different shops in [redacted] and ** and I believe she is not receiving reliable information. Also the claims of taking it to [redacted] are suspect. We will look at her car again free of charge to rediagnose her problem for additional repairs. The customer needs to contact us and schedule an appointment.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

I know I did the right thing, I will get an attorney, I have it, this is unforgivable.

The customer came in the came in for service the first time without an appointment the manager rescheduled her for another day so we were able to work on her car in a timely manor. The customer came in for the appointment, left the keys in the car and said "I don't want this car anymore" and left....

She did not give us an opportunity to fix or even address the issues for her. We were willing to fix the issues that she had but she was unwilling to talk with us about it. Since she has dropped the vehicle off there has been no attempt for her to make her car payment and the vehicle has been repossessed. The customer is still responsible for the loan to the finace company and they will proceed with any further action required to resolve the outstanding debt.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I never seen the difference in how the car was performing from day one of the problem, I took my car in because it was pulling and that's what I expected to have fixed, I addressed  this issue many times with the mechanic  I was never told the car was pulling because of the speed sensor,  in fact mechanic told me to take car back to [redacted] were I had serviced my vehicle  and was advised by [redacted] the mechanic at [redacted] to go back to [redacted] and tell the people at [redacted] that my car started pulling after they did the services (something I never did) and that they would replaced my transmission,  witch I found very unprofessional and in in fact the supports in my motor are messed up from the car pulling so hard now,  I was never told it was something else  "Speed sensors" until now, it is true that code is on which is why I am using the bus at this moment. I did have motor timing belt replaced in [redacted] were they only fix the timing belt not the Transmission, I have very reliable sources that did computer diagnosed to my vehicle were the same code TCM kept coming back and that would explain the car pulling. if the pulling was because of speed sensor he should have addressed that in the first place so that I could take care of it then.  another thing I find suspicious is that  beginning [redacted] said he would have to order the TCM part from [redacted] and now he says he obtained the part from [redacted]? I do not want to take my car back ever to that business ever again.    Regards,[redacted]

[redacted] receipt. Proof of repair.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

the car place are liars, I would never take a car in without their permisssion.  Anyway, they told me I only had 15 days to get car fixed.  So, I had to hurry up and get car fixed.  I talked ti mechanic and he TOLD me to bring it in anytime before 15 days, thats the policy, their policy. I did what they asked and they did not have time, tofix my car.   Thats the problem, they did not have time to fix the car, therefore, they lied on me.  The mechanic kept telling me to bring it back, I missed work each time because I waited for them to fix car for 8hrs.  The mechanic is the guilty one, he always told me to bring it in and I called him to make appts, I have his number..