EZ PC Tune Ups

Dear Revdex.com,Thank you for your services and communicationsI have spoken to [redacted] , the customer service representative who handled [redacted] caseWe set up a repair for John on 815, for a replacement of the motherboardWe estimated $for the repair and replacementHowever, this was an estimate, and after further analysis, it was determined by our repair personnel that the motherboard has been water damaged, and the updated estimate would be $to repair the motherboard and under chassis in which the water has affected, We cannot repair the computer for $250, as that would not bring profit to our company, instead, we would loseHowever, out of customer consideration, EZ PC Tune Ups has decided to refund the diagnosis fee of $that the customer paid for us to test the laptop, and we will offer the repair service at a discounted price of $Attached will be a photo of the damage for Revdex.com analysisThank you, MrEric X*President - EZ PC Tune Ups [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI agree on the waive of the fee to diagnose my computer, and also called [redacted] and agreed on the adjusted price.? Sincerely, [redacted] ?

Dear Revdex.com,Thank you for your services and communicationsI have spoken to ***, the customer service representative who handled *** caseWe set up a repair for John on 8/**/15, for a replacement of the motherboardWe estimated $for the repair and replacementHowever,
this was an estimate, and after further analysis, it was determined by our repair personnel that the motherboard has been water damaged, and the updated estimate would be $to repair the motherboard and under chassis in which the water has affected, We cannot repair the computer for $250, as that would not bring profit to our company, instead, we would loseHowever, out of customer consideration, EZ PC Tune Ups has decided to refund the diagnosis fee of $that the customer paid for us to test the laptop, and we will offer the repair service at a discounted price of $Attached will be a photo of the damage for Revdex.com analysis. Thank you, MrEric X*President - EZ PC Tune Ups * *** *** ***

Dear Revdex.com,Thank you for your services and communicationsI have spoken to ***, the customer service representative who handled *** caseWe set up a repair for John on 8/**/15, for a replacement of the motherboardWe estimated $for the repair and replacement
However, this was an estimate, and after further analysis, it was determined by our repair personnel that the motherboard has been water damaged, and the updated estimate would be $to repair the motherboard and under chassis in which the water has affected, We cannot repair the computer for $250, as that would not bring profit to our company, instead, we would loseHowever, out of customer consideration, EZ PC Tune Ups has decided to refund the diagnosis fee of $that the customer paid for us to test the laptop, and we will offer the repair service at a discounted price of $Attached will be a photo of the damage for Revdex.com analysis. Thank you, MrEric X*President - EZ PC Tune Ups * *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI agree on the waive of the fee to diagnose my computer, and also called *** and agreed on the adjusted price.?
Sincerely,
*** **
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I agree on the waive of the fee to diagnose my computer, and also called [redacted] and agreed on the adjusted price. 
Sincerely,
[redacted]

Dear Revdex.com,Thank you for your services and communications. I have spoken to [redacted], the customer service representative who handled [redacted] case. We set up a repair for John on 8/**/15, for a replacement of the motherboard. We estimated $250 for the repair and replacement. However,...

this was an estimate, and after further analysis, it was determined by our repair personnel that the motherboard has been water damaged, and the updated estimate would be $450 to repair the motherboard and under chassis in which the water has affected, We cannot repair the computer for $250, as that would not bring profit to our company, instead, we would lose. However, out of customer consideration, EZ PC Tune Ups has decided to refund the diagnosis fee of $49 that the customer paid for us to test the laptop, and we will offer the repair service at a discounted price of $400. Attached will be a photo of the damage for Revdex.com analysis. Thank you, Mr. Eric X*President - EZ PC Tune Ups [redacted]

Review: The company is refusing to do a re-analysis of my computer in their offices. My case number with them is [redacted], and they won't do another test on my device even after I told them that it hasn't been water damagedDesired Settlement: I want them to please do an analysis and complete the repair.

Business

Response:

Dear Revdex.com,Thank you for your services and communications. I have spoken to [redacted], the customer service representative who handled [redacted] case. We set up a repair for John on 8/**/15, for a replacement of the motherboard. We estimated $250 for the repair and replacement. However, this was an estimate, and after further analysis, it was determined by our repair personnel that the motherboard has been water damaged, and the updated estimate would be $450 to repair the motherboard and under chassis in which the water has affected, We cannot repair the computer for $250, as that would not bring profit to our company, instead, we would lose. However, out of customer consideration, EZ PC Tune Ups has decided to refund the diagnosis fee of $49 that the customer paid for us to test the laptop, and we will offer the repair service at a discounted price of $400. Attached will be a photo of the damage for Revdex.com analysis. Thank you, Mr. Eric X*President - EZ PC Tune Ups [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I agree on the waive of the fee to diagnose my computer, and also called [redacted] and agreed on the adjusted price.

Sincerely,