EZ Plumbing & Heating

Initial Business Response / [redacted] (1000, 11, 2016/02/24) */ EZ Plumbing & Heating received the above-referenced customer complaint and appreciates the opportunity to respond On January 24th, 2016, EZ Plumbing & Heating received an emergency call from [redacted] On January 25th, 2016, EZ Plumbing and Heating sent two plumbers to the following address [redacted] After a complete diagnostic EZ Plumbing & Heating gave Mr [redacted] an invoice of $195; Mr [redacted] was informed, that the charges are as fallow: $for a service call and a $for a complete diagnostic feeMr [redacted] was also informed that it would cost him $to replace the tank; Mr [redacted] decided not to replace the tank [redacted] EZ Plumbing & Heating provide their employees with a loaner phone, before they go on any given job, those phones are equipped with preset information, such as customer information, address and directions to job sitesThose phones are checked on a daily matter to insure reliability and accuracy EZ Plumbing & Heating sincerely regrets any inconvenience this issue may have causedPlease feel free to contact me at [redacted] if you have any additional questions or concerns in this matter Name: Dave S [redacted] Customer Service Manager Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response as it does not address either issue and gives information: 1) A complete diagnostic was not doneNeither plumber did any sort of physical work on the tank, nor did they look at the error code that was being displayed, nor did they even bother to plug the tank in (I had to do that) [redacted] 2) There was no refusal to pay the bill and I was never "agitated" I simply asked why I was being charged $more than what I was quoted on the phoneWhen I called EZ Plumbing the day before, I was told that they would come to home to inspect the tank and that it would come to $+ GST, and there was never a single mention of any sort of diagnostic feeWhen EZ Plumbing called me to ensure I was home the morning of the appointment, I again asked what the complete charge was to have the tank looked at, and again I was told, $95+ GST and again there was no mention of an additional $for a "diagnostic fee" 3) [redacted]