EZ Property Management

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that his resolution of doing nothing would be satisfactory to me, since that is what this business owner has offered all alongSince there is no action required (nor requested) from this business, I will consider this complaint resolved.Furthermore, I have no issue paying for the partial month cleaning service - but not for the full monthAnother professional pool company, Johnson Pools from Mesa, came to my house, took apart the filter, found that it was reassembled incorrectly, and after putting the filter back properly, and cleaning up the mess in my pool created by the employee of Black Mountain Pool Service, everything is fineFor the record, the owner [redacted] of Black Mountain Pool Service is the unprofessional partyHad he handled this matter professionally, instead of being obstinate, accusatory and defensive, he could have taken responsibility, inspected the filter and discovered the mistake, and learned that his pool tech lacks the experience to be performing these actionsBlack Mountain Pool Service is at fault, and I have clear evidence of his"Shouting" is a matter of relevanceUnprofessional behavior can be manifested in many ways Regards, [redacted] ***

I met with *** *** before we started service and informed her like all of our customers what our service consists of. This is weekly pool service with most chemicals included but there is an extra charge for filter cleanings ($twice/year) and phosphate and algae
treatments. When I met with *** I explained this to her and she made no mention of the supposed August filter cleaning. When we communicated with ***, as indicated in the complaint, we informed her in writing that we do filter cleanings in the fall and the spring. We received no notification that we were not to perform our service that we had already previously agreed upon. We asked *** in writing if we could treat the pool for phosphates as it needed it, we did this because we always get permission from our customers for work that has not been previously authorized.We have well over clients and they are all familiar with our service and how we carry out our tasks. We do not notify customers prior to each filter cleaning and phosphate/algae treatments because that is the arrangement. When we disassemble a filter and there is an issue with it we contact the customer to get approval to repair the problem. When we did that in this instance *** *** contacted us and was extremely unreasonable and belligerent. When I spoke with him it was impossible to have a conversation as he was shouting and upset. I told him we would send his bill to a collection agency and he could find someone else to service his pool. We will not charge him for the filter cleaning since it is not worth the time and energy to pursue this matter. The fact that he would like us to pay to repair his broken grids (wear item inside filter, very common for them to fail) is ridiculous.Please let me know if there is anything further.Thank you, *** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that his resolution of doing nothing would be satisfactory to me, since that is what this business owner has offered all along. Since there is no action required (nor requested) from this business, I will consider this complaint resolved.Furthermore, I have no issue paying for the partial month cleaning service - but not for the full month. Another professional pool company, Johnson Pools from Mesa, came to my house, took apart the filter, found that it was reassembled incorrectly, and after putting the filter back properly, and cleaning up the mess in my pool created by the employee of Black Mountain Pool Service, everything is fine. For the record, the owner [redacted] of Black Mountain Pool Service is the unprofessional party. Had he handled this matter professionally, instead of being obstinate, accusatory and defensive, he could have taken responsibility, inspected the filter and discovered the mistake, and learned that his pool tech lacks the experience to be performing these actions. Black Mountain Pool Service is at fault, and I have clear evidence of his. "Shouting" is a matter of relevance. Unprofessional behavior can be manifested in many ways.
Regards,
[redacted]