EZ Ride Auto

June 7,2016DEAR *** ***:REGAURDING ID# *** PLEASE FIND OUR RESPONSE AS FOLLOWS:LESSEE STATES "I HARASSED HER FAMILY": After several attempts to reach the lessee by phone and mail, which was retuned as undeliverable- (no forward address given) I then called the co-lessee, who is a family
member to try to collect the past due paymentsThis is not harassment, we were trying to collect back payments owed.LESSEE STATES "HE WANTS TO TAKE 3086,FROM ME": This is incorrectI was asked for a payoff figure, by the co-lessee, which I stated was $3303.56LESSEE STATES " HE WAS TRYING TO FILE A CLAIM WITH THE INSURANCE COSAYING I WRECKED THE CAR": This is incorrectI put a claim into their insurance cofor damage to the front and rear bumper of the vehicleUpon doing so the lessee called me and stated that I was committing insurance fraud.LESSEE STATES ''I HAD FOUND A NEW CAR AND A GUY WHO WAS WILLING TO WORK WITH OUR CREDIT AND HE SPOKE WITH HIM AS WELL AND HE SAID AND I QUOTE" IF I GET THE CAR BACK": EZ AUTO RIDE received a call from *** *** *** asking for a payoffWe gave them the payoff figure they then stated they could possibly make the deal work, if I would be willing to accept and the car backI told them I would.LESSEE STATES "WE OFFERED TO PAY HIM BUT HE GOT RUDE AND STARTED TALKING TO ME LIKE A CHILD AND REFUSED": This is incorrectThe lessee called me and stated that "this is what we are going to do" She said, " You will give us months to pay you the back payments" I could not get a word in edgewise, because she was ranting on about how I am committing insurance fraud and that I'm a crookEvery other word included the "F" bombI told her to call back when she could talk civilized.LESSEE STATES "HE WANTS FROM USBUT HE GOT THE CAR BACK." This is incorrectWe are only trying to collect the past due payments and late fees owed in the amount of $ 1274.80LESSEE STATES "AND HE TOLD MY MOTHER THE DOWN PAYMENT I HAD PUT DOWN, WASN’T MY DOWN PAYMENT" My response is: I tried to explain to her how the money that she paid at signing was dispursed but she would not let me explain.LESSEE STATES "WE WENT MONTHS WITHOUT HIM CALLING US BACK TO SEE HOW MUCH WAS LEFT WITH THE CAR HE ALWAYS SAID {I'LL GET BACK TO YOU) AND HE NEVER DID." This is incorrectAny time someone wants a payoff they can simply call.LESSEE STATES "I PAID FOR MONTHS NOT KNOWING HOW MUCH I HAD YET TO OWE, HE WOULD NEVER RESPOND BACK TO ANY PHONE CALLS" This is incorrectWe had tried to reach her several times, both by mail and phone, unsuccessfully, in regards to back payments owed.LESSEE STATES, "WHEN HE WOULD ANSWER HE WOULD GO STRAIGHT O SCREAMING AT MY MOTHER AND I"This is incorrectWhen I was called I tried to answer their questions but I was the one who was screamed at.DESIRED OUTCOME/SETTLEMENT:We are not asking for we simply want the back payments and late fees due us while she was in possession of the car, through 5/21/in the amount of $for payments due plus $ in late fees.I am willing to waive the late fees, if the back payments of $are paid immediatelyIf not I will pursue collection for the total amount plus costs.Sincerely,Earl R

April 13, Dear *** ***:
Regarding ID# ***, please find our response as follows:
Customer states that on 3/5/he bought a truck from usThis is incorrect, he leased said vehicleNext, he claims it died completely the 2nd day he had it off the lotIf it died
Completely, how is it that he drove it here to pick up a loaner?Customer states we offered to fix it for free, which is correctHe then states that he is responsible for any and all repairs, which is also correctHe then states, in his exact words, "so that right there tells you he knew it had multiple issues when he sold it to us”This is completely incorrectThe truck had been through the shop and many updates and repairs were made to the vehicle prior to it being leased or sold to a customer, this vehicle was ready for sale or leaseIt is our policy that if repair issues arise within a reasonable amount of time after purchase or lease, we do everything possible to make the Customer happy, to include addressing additional repair requests that they may haveThat's what a good car dealer should doCustomer states that when he got the vehicle back two days later it sounded worse than before and smelt like it was burning upWe explained to the customer that it was not burning up but it was from oil that had dripped down on the manifold from the valve cover, so we replaced the valve cover gasket at our costCustomer states that we gave him a loaner car that had no heatThat is possible, but certainly not intentionalCustomer states that we replaced it with another loaner car, which is correctThe customer said the next day that the car was uncomfortable to him because of his height and size so we gave him a minivan to drivein response to the customers' exact words, “all of which, were pieces of crap." This is very unfair and untrueIt is not our policy to give loaner carsWe went out of our way to try and accommodate the customerThe customer states that he is paying 2000.00-over the blue book valueThis is also incorrectWe set our price at NADA retail value which is for this vehicle, as equipped.Customer is calling our dealership a rip offThis is not true; for example we do not charge any interestIt is 0%, unlike, By Here, Pay Here places that charge 20% + interestCustomer goes on to state that the owner is rude and cuts you short when you try to tell him what’s going on, this is not trueThe customer, while sitting in our office, became enraged and swiped and shoved all the paper work on my desk at me, while I was trying to help him, and said he wasn’t interested in what I had to saySo, if I was rude and short it was after that incidentI went out of my way to make the situation rightCustomer further states, "He obviously knows how to word his lease to protect the fact that he sells lemons to hard working families”I resent this statement because it is untrue and unfairWe have many, many satisfied customers who would tell you otherwiseIn response to his next quote, “and doesn't show any remorse or consideration to the fact that he is screwing you out of thousands of hard earned dollars.” My response is nobody screwed him out of anythingIn response to his next quote, “we finally gave up trying and asked for a refund and he denied it instantly.” My response to this is we refunded the customer on 3/24/an amount of $This was before receiving your letter of complaint.Finally in response to his quote, “that this place is clearly a rip off and he is clearly a crook” My response to this is that this is both unfair and untrueI would like to reiterate, that we have a lot of happy customers that are paying 0% interest and are satisfiedDesired Outcome/Settlement: We ask that he cease and desist from verbal harassment and accusations

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Revdex.com:
At this time, I have not been contacted by EZ Ride Auto LLC regarding complaint
ID ***
Regards,
*** ***

10/26/2014Dear *** ***,
please find our response as follows:The customer states he purchased a *** ***, which is incorrect; he leased a *** *** from our dealershipWhat makes this significant is that in a lease, it is mandatory that the customer carry insurance on the leased vehicle at all timesA signed lease is on fileThe customer states that the leased vehicle broke down on him on 8/18/He was told to have it towed to our locationThe customer replied he did not have money to pay for the tow, so our dealership paid to tow the leased vehicle back to our locationThe customer stated that he could not be without a vehicle due to his job; I explained that it is not our policy to give loaner vehicles to our leasing customersThe customer went on and on about needing a car, so I made an exception in his case, and set him up with a loaner vehicleThe customer states in his complaint that he said he did not want a ***This is incorrect and ridiculousThe customer stated that he was very thankful to us that we made an exception for himThe customer goes on to state in his complaint that he was told, if he were to be pulled over, that he should say it was a test drive, not a loaner; this is incorrectThe customer was told that because we don't loan vehicles out and that we are making an exception to the rule, we did not want it construed with any present or future leasing customers that we do loan vehicles out, and if asked, he should just say he's on a test drive; if he were pulled over, the insurance and registration cards are in the glove boxThe customer states that it was over weeks until he got his leased vehicle backThis was the customer's doingWe tried to reach the customer on numerous occasions to bring the loaner vehicle back, but we reached a recording that said, “The customer you are trying to reach has not set his voice mail up.” When we finally did reach the customer by phone, he stated to us he was working out of town and would get back to us, and pick up his leased vehicleThe customer states in his complaint on 9/16/that the leased vehicle broke down againThe customer called us, we told him to have it towed in, and the customer again stated he did not have any moneyTherefore, we towed the vehicle in at our expense againThe customer was then again given a loaner vehicleOn 9/24/2014, our dealership was notified by his insurance carrier that his insurance was cancelledWe contacted his insurance agent to verify this, and we were told that there was no insurance on the vehicle since day one on 8/13/because the customer bounced them a checkAttached please find documentationWe tried several times to reach the customerOn 9/29/we did finally reach the customer and told him to bring the van backHe replied via texting that he would not be getting done with work until after 11pmAfter that we knew we were being stalled and he was avoiding usI told him that was fine, and to call me when he was on his way over, and that I would meet him thereSometime around 9pm, the customer called and said he was on his wayI met with the customer at the lot, took the plate off of our loaner, and explained to the customer that he was not getting the leased vehicle back because he had no insurance, nor did he ever have insurance on the leased vehicle, which is a major breach of the lease he signedI told the customer that I had called the state police and that they were on their way to my dealership, and that if he had any questions, he could take it up with them, and explain why he was anticipating on driving without insuranceThe customer states that we took the leased vehicle back because he was behind on paymentsAlthough he was several weeks behind on his payments, this was not the main reason why he was not getting the leased vehicle backThe real issue was the insurance, or actually the lack of it, which is a major breach of the lease, to say nothing about it being against the lawThe customer goes on in his complaint to call me a scam artist, liar and thiefIn my defense, this is extremely unfair1) The customer needed $1,due at signing to take the vehicleThe customer said he only had $to work withWe let him have the vehicle and gave him a year to pay the shortage of $at zero percent interest2) The customer was afforded the use of a loaner vehicle, by which we broke our policy for him3) We picked up the tow bill on both occasions, although it was his responsibility4) This customer, as well as all our many leasing customers, pays zero percent interest; there is no interest, and no one pays more than the actual book value on the vehicleI never believed in financing vehicles via buy here, pay here as most dealerships do with finance charges as high as 21.9% interest, and an inflated price of the vehicle5) We offered the customer an opportunity to find other financing for this vehiclePlease find documentation attached, which is not required by us to do so.In closing, the first time we got the leased vehicle in for repair, we did not find a problem with itThe second time we got the leased vehicle in, we found that it had been run out of gas at some point, and that it was running rough, due to sucking sediment in from the bottom of the tankFinally, it is my opinion that the customer knew that he had bounced a check, that he had no insurance on the leased vehicle, and apparently never had the money to obtain such, but was able to obtain an insurance card and was going to ride this loaner vehicle out, for everything it was worth, so as not to be driving without insurance, and facing the consequences of the law.I have enclosed supporting documentsSee highlighted areas on documentsDesired Outcome/Settlement: We will not refund his depositWe ask that he cease and desist from verbal harassment and accusationsWe ask that he remit to us the shortage money still owing in the amount of $485.94, plus four back payments of $each, totaling $Sincerely,Earl R

Review: I purchased a 2000 [redacted] on 8/13/14 from this dealer with a deposit of $850.00 CASH and weekly payments scheduled. I got the car on 8/15/14. On 8/18/14 3 days after I got the car I was driving my new born home from doctors and car just died in middle of the road. I called and he said have it towed a friend was going to do it. The next day he called said come get a loaner car until fixed. I came in he presented me with a van. I stated did not want a van he said only thing has. I was told if I get pulled over make sure I state it's a "test drive" not a loaner... on 9/13/14 I finally got my car back. Over 3 weeks. Was told fixed! 9/16/14 I am driving down route 83 with my new born daughter in [redacted] and car dies steering wheel locked up and almost got hit by a 18 wheeler! I call once again and told by him on vacation. Txt his town guy. So I did once again and had to get a ride home from family. I get home and tow guy calls me for key about 6 hrs later and goes gets car. 3 days later after 9/20/14 after missing a lot of work, I am yet again offered same van under pretense it's a test drive vehicle NOT a loaner if police ask. I could not get response from owner said on vacation. When returned asked why it broke down in same manner he said out of gas. But I just put $25 in. Have pics videos to prove it plus pa state police heard this statement. I told him I did not want being it gets half the gas mileage and I wanted my car. He said why not keep van runs good. Then on 9/29/14 he calls me to shop says car is fixed. I come to shop he takes the van and says since behind on payments now cause he forced me to miss work I have no car! This guy is a scam artist, lier and thief. I can prove half his lies in txt, voicemails and pictures! I want my initial $850.00 back and the payments made I do not care about.Desired Settlement: I want at least my deposit back! I paid $850 CASH to this scam artist and he supplied me a lemon. A car that almost got my family killed 2 times! He is full of excuses and never answers the phone unless wants money! I have text, Voice mails, Pictures to prove he is a lier, theif, and scam artist! I am also filling complaints with D.A office, and consumer affairs. I am a single father this scam artist took advantage of.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by EZ Ride Auto LLC regarding complaint ID [redacted].

Regards,

Business

Response:

10/26/2014Dear [redacted],please find our response as follows:The customer states he purchased a 2007 [redacted], which is incorrect; he leased a 2007 [redacted] from our dealership. What makes this significant is that in a lease, it is mandatory that the customer carry insurance on the leased vehicle at all times. A signed lease is on file. The customer states that the leased vehicle broke down on him on 8/18/2014. He was told to have it towed to our location. The customer replied he did not have money to pay for the tow, so our dealership paid to tow the leased vehicle back to our location. The customer stated that he could not be without a vehicle due to his job; I explained that it is not our policy to give loaner vehicles to our leasing customers. The customer went on and on about needing a car, so I made an exception in his case, and set him up with a loaner vehicle. The customer states in his complaint that he said he did not want a [redacted]. This is incorrect and ridiculous. The customer stated that he was very thankful to us that we made an exception for him. The customer goes on to state in his complaint that he was told, if he were to be pulled over, that he should say it was a test drive, not a loaner; this is incorrect. The customer was told that because we don't loan vehicles out and that we are making an exception to the rule, we did not want it construed with any present or future leasing customers that we do loan vehicles out, and if asked, he should just say he's on a test drive; if he were pulled over, the insurance and registration cards are in the glove box. The customer states that it was over 3 weeks until he got his leased vehicle back. This was the customer's doing. We tried to reach the customer on numerous occasions to bring the loaner vehicle back, but we reached a recording that said, “The customer you are trying to reach has not set his voice mail up.” When we finally did reach the customer by phone, he stated to us he was working out of town and would get back to us, and pick up his leased vehicle. The customer states in his complaint on 9/16/2014 that the leased vehicle broke down again. The customer called us, we told him to have it towed in, and the customer again stated he did not have any money. Therefore, we towed the vehicle in at our expense again. The customer was then again given a loaner vehicle.On 9/24/2014, our dealership was notified by his insurance carrier that his insurance was cancelled. We contacted his insurance agent to verify this, and we were told that there was no insurance on the vehicle since day one on 8/13/2014 because the customer bounced them a check. Attached please find documentation. We tried several times to reach the customer. On 9/29/2014 we did finally reach the customer and told him to bring the van back. He replied via texting that he would not be getting done with work until after 11pm. After that we knew we were being stalled and he was avoiding us. I told him that was fine, and to call me when he was on his way over, and that I would meet him there. Sometime around 9pm, the customer called and said he was on his way. I met with the customer at the lot, took the plate off of our loaner, and explained to the customer that he was not getting the leased vehicle back because he had no insurance, nor did he ever have insurance on the leased vehicle, which is a major breach of the lease he signed. I told the customer that I had called the state police and that they were on their way to my dealership, and that if he had any questions, he could take it up with them, and explain why he was anticipating on driving without insurance.The customer states that we took the leased vehicle back because he was behind on payments. Although he was several weeks behind on his payments, this was not the main reason why he was not getting the leased vehicle back. The real issue was the insurance, or actually the lack of it, which is a major breach of the lease, to say nothing about it being against the law.The customer goes on in his complaint to call me a scam artist, liar and thief. In my defense, this is extremely unfair.1) The customer needed $1,335.94 due at signing to take the vehicle. The customer said he only had $850 to work with. We let him have the vehicle and gave him a year to pay the shortage of $485.94 at zero percent interest.2) The customer was afforded the use of a loaner vehicle, by which we broke our policy for him.3) We picked up the tow bill on both occasions, although it was his responsibility.4) This customer, as well as all our many leasing customers, pays zero percent interest; there is no interest, and no one pays more than the actual book value on the vehicle. I never believed in financing vehicles via buy here, pay here as most dealerships do with finance charges as high as 21.9% interest, and an inflated price of the vehicle.5) We offered the customer an opportunity to find other financing for this vehicle. Please find documentation attached, which is not required by us to do so.In closing, the first time we got the leased vehicle in for repair, we did not find a problem with it. The second time we got the leased vehicle in, we found that it had been run out of gas at some point, and that it was running rough, due to sucking sediment in from the bottom of the tank.Finally, it is my opinion that the customer knew that he had bounced a check, that he had no insurance on the leased vehicle, and apparently never had the money to obtain such, but was able to obtain an insurance card and was going to ride this loaner vehicle out, for everything it was worth, so as not to be driving without insurance, and facing the consequences of the law.I have enclosed supporting documents. See highlighted areas on documents.Desired Outcome/Settlement: We will not refund his deposit. We ask that he cease and desist from verbal harassment and accusations. We ask that he remit to us the shortage money still owing in the amount of $485.94, plus four back payments of $60.89 each, totaling $243.56.Sincerely,Earl R