EZ Self Storage

Complaint: [redacted] I am rejecting this response because:The amount I would like to negotiate with EZ Self Storage is a refund of $to me I spent over $in rent to EZ Self storage; the amount I am requesting of $is less than half of the rent I spent If they will refund me $2400, I will consider the situation resolved and will note it in the Revdex.com's case I opened Regards, [redacted] ***

[redacted] is requesting additional compensation for a service that was provided. Though it is unfortunate that her items were damaged, it was not by neglect of EZ Self Storage. We do not have major water/leak issues nor do we neglect our facility. EZ Self Storage, at no time, had any knowledge of water in or around unit ***. We did not have access to the interior of unit ***. The photos supplied show no water on the floor and no water staining on the walls, which would be evident if water was standing over a foot high in the unit. In addition, EZ Self Storage is comprised of aluminum walls and concrete flooring, it is impossible that one foot of water could even be contained within a unit. There were no reports of damage from any other occupants during this time frame and we contacted occupants of adjoining units and verified there was no evidence of water damage in those units. We did offer a refund of $420.51, three month’s rent, as a good will gesture even though we were not liable. [redacted] did not try to negotiate our offer but merely declined it. There was no request for an alternative amount. We are still willing to honor our offer. We are not denying that there may have been water damage, however any damage is not the responsibility of EZ Self Storage nor due to neglect by same. Prior to renting a unit, the contract is reviewed and insurance if offered for this reason. [redacted] rented from EZ Self Storage from July 24, 2012 through May 16, 2015. There must be some responsibility on the consumer’s end to periodically check on the contents of their unit.

Complaint: ***
I am rejecting this response because:I have been reimbursed some of the loss of the damage of my items by *** ***, as EZ Self Storage outlines They have responded in their Revdex.com response that I am trying to strong arm them into providing me with more money than the value of my goods lost, which I am not I believe that there is a misunderstanding here.I am requesting an additional amount for reimbursement from the rent I spent at EZ Self Storage I understand the language in their contract which states they are not liable for anything stored in their facility - however, as a storage company who wants a good reputation, I would suspect that they recognize it isn't great for business to ruin all of your renters things by having a facility with major issuesI am in disbelief that at least a foot of water flooding my storage unit went unnoticed by the facility or other people in storage. My unit, ***, was inaccessible from the outside This means that the water had to have come from through another person's unit (the one in front of mine which does touch the outside), from the ceiling, or up from the floor In all three of those potential situations, there is zero chance just one 10Xinside facing unit is the only one impacted by water ruining almost everything in the entire storage unit. I moved into my new house with no furniture as a result of the faulty facility at EZ Self StorageThis was devastating to meThe reimbursement of $for months rent is a nice gesture, but it is not an appropriate amount of goodwill for having been in their facility for months I recognize that asking for a full refund is being rejected by EZ Self Storage I formally request more than what they have already offered as good will $is less than half of the rent I spent in storage and I think is a fair amount to be reimbursedMoving my goods from FL to NJ just to have them ruined anyway by EZ Self Storage including the cost of the move in my loss puts me at approximately $15,in loss - between a useless move of my goods, the amount claimed from insurance which was not reimbursed, and the rent I spent at EZ Self StorageI think $is a reasonable request, and hope that management at EZ Self Storage will review my request carefully.Additionally I would like to point out that I did try to negotiate with the manager that responded to my initial concern via email, when I rejected the $explaining my case and asking for consideration of a larger refund, but she did not respond That is the reason I sought out the Revdex.com, hoping that I would get a response and that EZ Self Storage would care to clear up its concerns with me
I can provide over photos of my damaged items I have added a select few to this case to showcase the excessive damage of my goods One of the photos (the one with the blanket on the ground) was taken in unit ***, and the water damage on the box can clearly be seen where it is touching the floor
I look forward to resolving this situation soon
Regards,
*** ***

*** *** moved into Unit *** on 7/24/At time of move in *** *** completed all of the required paperwork including a rental agreement that specifically states: Insurance: Owner does not insure any property and assumes no riskThe value of the property to be stored in the leased premises
shall not exceed $5,without prior written consent from OwnerOccupant shall not rely on Owners security systems, procedures, locks, fencing or construction to protect Occupant’s stored property from any loss or damageOwner strongly recommends that Occupant obtain its own insurance to protect himself and his property against all perils of whatsoever nature, including, but not limited to, theft, burglary, fire, vandalism, malicious mischief, smoke, water, hurricane, rain, tornado, explosion, mysterious disappearance, rodents, and acts of godOccupant expressly agrees that the insurance company providing such insurance shall not be subrogated to any claim of Occupant against Owner, Owner’s agents or employees for loss of or damage to stored propertyRelease of Owner’s Liability for Property Damage: No bailment is created hereunderOccupant acknowledges that Owner does not take care, custody, control, possession, or dominion over contents in or on the spaceOwner is not a warehouseman engaged in the business of storing goods for hire, and all property stored within or on the space by Occupant or located at the facility shall be at the Occupant’s sole riskOwner and Owner’s agents shall not be liable to Occupant for any damage to, or loss of, any personal property while at the rented premises arising from any cause whatsoever including, but not limited to, theft, burglary, fire, vandalism, malicious mischief, smoke, water, hurricane, rain, tornado, explosion, mysterious disappearance, rodents, acts of god, or the active or passive acts or omissions or negligence of Owner or Owner’s agentsOwner shall not be liable for loss or damage resulting from failure, interruption or malfunction of the utilities, appliances or fixtures, if any provided to Occupant under the terms of this rental agreementIndemnification: Occupant hereby agrees to indemnify, hold harmless, and defend the Owner from and against any and all claims for damages or loss to property or personal injury and costs including attorneys’ fees arising from Occupant’s use of the premises, including claims for Owner’s active negligenceIf any agent, employee, or representative of Owner performs any services for Occupant at Occupant’s request, such person shall be deemed to be the agent of the Occupant, regardless of whether payment for such services is made or not, and Occupant agrees to hold Owner harmless from all liability in connection with or arising directly or indirectly from the performance of such services*** *** declined insurance coverage when she initially moved into the unitShe returned to the office on 4/19/to add insurance, through *** ***, to the unit in the amount of $5,000.00; at this time she did not report any damage to her belongingsOn 5/16/15, *** *** vacated her unit and reported water damage to her itemsOur onsite staff inspected the unit and at that time there was no water in the unit*** *** claims that our facility had flooded during the time of her rentalAt no time during the rental period did EZ Self Storage witness flooding or water in or around *** *** unitAdditionally, we do not have any other complaints of water damage in any of the surrounding units or evidence inside the unit to equate over a foot of water damageEZ Self Storage is a storage facility, not a warehouseman engaged in storing goods for hireWe have no access to the interior of rented units*** *** did file a claim with *** *** which was settled on 7/20/for $3,As a goodwill gesture, EZ Self Storage did offer *** *** a refund equal to the amount of three months’ rent (value of $420.51); which she declinedIt appears that *** *** has filed this complaint in an effort to strong arm EZ Self Storage into compensating her for more than the actual amount of her loss even though there is no liability of the part of the facility

Complaint: [redacted]
I am rejecting this response because:The amount I would like to negotiate with EZ Self Storage is a refund of $2400 to me.  I spent over $4900 in rent to EZ Self storage; the amount I am requesting of $2400 is less than half of the rent I spent.  If they will refund me $2400, I will consider the situation resolved and will note it in the Revdex.com's case I opened.
Regards,
[redacted]

[redacted] is requesting additional compensation for a service that was provided. Though it is unfortunate that her items were damaged, it was not by neglect of EZ Self Storage. We do not have major water/leak issues nor do we neglect our facility. EZ Self Storage, at no time, had any knowledge of water in or around unit [redacted]. We did not have access to the interior of unit [redacted]. The photos supplied show no water on the floor and no water staining on the walls, which would be evident if water was standing over a foot high in the unit. In addition, EZ Self Storage is comprised of aluminum walls and concrete flooring, it is impossible that one foot of water could even be contained within a unit. There were no reports of damage from any other occupants during this time frame and we contacted occupants of adjoining units and verified there was no evidence of water damage in those units. We did offer a refund of $420.51, three month’s rent, as a good will gesture even though we were not liable. [redacted] did not try to negotiate our offer but merely declined it. There was no request for an alternative amount. We are still willing to honor our offer. We are not denying that there may have been water damage, however any damage is not the responsibility of EZ Self Storage nor due to neglect by same. Prior to renting a unit, the contract is reviewed and insurance if offered for this reason. [redacted] rented from EZ Self Storage from July 24, 2012 through May 16, 2015. There must be some responsibility on the consumer’s end to periodically check on the contents of their unit.