EZ Vacuum

Complaint: [redacted]
I am rejecting this response because: I WAS NEVER NOTIFIED THAT IT WAS SHIPPED!  I CHECKED *ALL* MAIL FOLDERS AND I WAS *NEVER* NOTIFIED OF IT BEING SHIPPED.  NEVER!  CALL IT WHATEVER YOU LIKE!  EITHER LEARN TO RUN A BUSINESS PROPERLY OR GET OUT!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The example provided does not portray the item I purchased and the "Sold By" description accurately.I received the item and contacted [redacted] , Dukat LLC a few days after their 30 day return policy of which I wasn’t aware.  If an item received is not satisfactory nor meets the customers expectations, I think they should extend at least an exchange to the customer. That represents a company that cares about their customers.  I do not have that perception of this company at this point. [redacted] should be more careful with how the items are portrayed on their website and make sure the specifics about the return policy are noted( have the person check off they read it) before an item is finalized for purchase.  It is essential that  [redacted] performs adequate QA on the items listed on their website so that the details of the purchase are represented correctly, regarding the  “Sold and Shipped by “ items sold by third parties. Furthermore, if I am shopping on [redacted] online website, I would no clue that someone else is selling me the goods I am purchasing, and therefore I'd expect that all items I'm purchasing fall under the [redacted] refund/ exchange policy. I have sent feedback to [redacted] There should also be a notation up front on their website, and not just part of FAQs,  noting that they sell many items by third parties and customers should be aware of the different refund policies.  Online shopping is used to hasten having to go to the store to purchase an item, as well as there are fewer choices in stores because the online shopping revolution.  Consumers need to be aware of all the “sticklers” about their purchase prior to purchasing.  Regards,
[redacted]

Response: I am writing in response to complaint [redacted]. I looked into order [redacted] placed by [redacted] I understand the customer called in to cancel his order, because the order was paid for with [redacted], the funds are taken from [redacted] as soon as the order is placed, and the customer call...

center does not have the ability to cancel orders paid with [redacted] because of this. When an order is placed using a credit card, the funds are in a pending status until the order is sent to the warehouse and the call center does have the ability to cancel those orders. The emails our customers received, such as order confirmation, preparing for shipment and tracking information is automated from our system. The order was sent down to the warehouse along with all the other orders received so that when the warehouse came in they could start picking, packing and shipping the abundance of orders received, especially on a holiday weekend. I do understand the customer's frustration on the quick turnaround but it is because of the quick turnaround that customer's are happy they receive their order so quickly from us.The customer was advised to refuse the shipment when delivery attempt was made by [redacted] and they did do so. The customer was issued a refund back to their [redacted] account.

Ordered 2 belts. Paid for expedited shipping. They took the money out of my account quickly. Over a week later I still have not received item. I have emailed, with no response. I have called SEVERAL times during open business hours. You get a recording that says "Mailbox is full"! They took my money, I have no item, and there is no way to communicate with them. The only customer interaction from them is to take your money!! BEWARE!