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EZ Water Pure

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EZ Water Pure Reviews (2)

This company manager is dishonest, don't use this company, they are selling toxic&used products. Slavic is a manager and owner of ez water pure company. I don't recommend to anyone to deal with this company. It's A SCAM. Their products are cheap Asian (Chinese) toxic products. Water Purification system is very bad quality, your water will taste like plastic. I think they even reuse some system components from previous customers and charge you as they are new ones. If you know how to install things better to buy NEW GOOD CERTIFIED water purification system online. But don't forget that you need to maintain ("disinfect RO system" - type in youtube) it every year. He refused to take back his toxic product and refund my money after 7 days of using his crap system which had plastic taste! I threw this product out and bought new one online and installed on my own.

+1

Review: Two Years ago (2011) My Husband won a under sink RO Water Purification System. We were Blown away. We went ahead and had them come and install the system and was told that there would be a 250.00 installation fee. We agreed to pay. They send a technician whom can not speak English to install the system. He called his boss [redacted] and was advised by [redacted] that there is a 200 pre-paid service fee. I went ahead and fell into the scam. Last April (2012) I tried to get in touch with someone to service my system but to no avail was not able to get someone here. They would not return my calls and then he would call me the day before he can come to tell me his technician was in the area. You see, there office is 150 mile away from me round trip and did not want to be inconvenienced to send a technician so far away. After much to do he called and I told him I would get back to him! I was so frustrated that we could not connect, that I just didn't want to deal with it again with these guys. This year (2013) I made a point to get in touch with them. I called and sent e-mail for a week. I finally heard from them today, and was advised that I have to agree to pay upfront for the next year or he would not send a tech. I got very upset that he never advised me in 2012 that If he didn't come to service the system, I would loose the pre-paid service fee in the amount of 200.00. During installation, The tech. could not speak English and in order to for him to finish the install he had to call his boss to speak broken [redacted] to me. I was never advised that service has to be done with in the first year or the contract would be null and void and the 200.00 would be lost.Desired Settlement: Refund or services render. He said he was not going to send someone unless I agreed to pay again. I want my 200.00 back for in properly stipulating the contract agreement to the client!

Business

Response:

Please be aware that [redacted] and [redacted] never purchased R0-50G-A01.

In 2011 Smart Water Co. was giving away a few RO Water purification systems as part of ruffle

game and [redacted] was one of the lucky winners.

At this time Our Company EZwaterpure Inc. was just providing tech, support for Smart Water Co.

As part of agreement between Smart Water Co., [redacted] Micocci and EZwaterpure Inc. our company installed the above mentioned system at discounted price of $199.99. Also, [redacted] agreed to pay upfront for 1 year Warranty at discounted price of $200. On 05.**.2011 Customer needed to have an additional Booster pump for his system. According our agreement with [redacted] customer got it for free, only tolls and gas expenses had to be paid.

In April of 2012 Ezwaterpure Inc. contacted customer and asked if they are going to continue service, and reminded the necessity of annual maintenance for RO Water Purification System.

Annual Service includes: Filters replacement, Post Filter replacement, Tank sanitation, Membrane

maintenance, as well as whole system check up for leaks.

Customer was aware of renewable annual warranty policy and annual payment. But [redacted] refused to renew annual maintenance agreement. As a result [redacted] lost our warranty.

In April 2013 EZwaterpure Inc. contacted customer again and reminded about annual maintenance for their system for the same price of $200 per year and full warranty for this price. And customer refused again and told our representative that they will call when they need our service, Due to this conversation [redacted]'s file became inactive. [redacted] called back in June of2013 with complaint about bad taste. This happened because annual maintenance was not perfonned on time due to customer refused System maintenance in April 2012.

Our representative explained EZwaterpure Inc. warranty policy again!!!! Moreover, we never received any emails from customer!!! Our representative offered two ways to resolve customers concern: 1. one time tech. visit will cost $150 without warranty. 2. To reinstate warranty agreement will cost the same $200 as it was 2 years ago, compare to current price of $350.

[redacted] started yelling and frightening representative. [redacted] also insulted our representative as well. Moreover, as you can see from complain, [redacted] offended EZwaterpure me employee's national dignity.

E:Zwaterpure Inc. is an Equal Opportunity Employer

In spite of this incident, 'our company is willing to fully reinstate Warranty agreement at $350 per year from now.

Truly yours,

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Description: WATER FILTRATION & PURIFICATION EQUIPMENT

Address: 1867 Bath Avenue, Brooklyn, New York, United States, 11214

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www.ezwaterpure.com

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Shady, yet now dead: once upon a time this website was reported to be associated with EZ Water Pure, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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