Ez3D

[redacted] As off today I have also filled a complaint through [redacted] .Hoping to get my refund using there safe shopping policy.Since filling the complaint at Revdex.com I have emaild the seller Ez3D two timesBut have yet to receive a response to these emails.Still hoping all gather partiesMyself, [redacted] , Revdex.com can help met get my money back.Appreciate your time and effort,Kind regards, [redacted] I'm also sending the email conversation with the seller for the records of Revdex.com----------------------------------------------------------------------...⇄ [redacted] Refund order: [redacted] reported months agoDear EZ3D,I understand that your a starting company and wish you the best of luckBut for the moment your just not the company for meI have been waiting too long (which is my own mistake, I reference of the starting company)So If you don't mind I would like to request a refund of my moneyBecause I don't own a creditcard I have pay through [redacted] payments, for the printer and for the shipping costs.Hope to hear from you soon,I still have a question pending with ***, it no longer is neccesary to answer this question.Kind regards, [redacted] The netherlands [redacted] said months agoHi [redacted] ,We're sorry to hear that you want to cancel your order for a [redacted] 3D Printer We'd like to let you know about a couple things before you decide to cancel:We've had several people cancel their orders, but then decide to re-instate their orders later However, by doing so, you will lose your position in the queue and drop to the bottom If there is any chance that you are considering keeping this unit, we do not recommend proceeding, as you will be subject to the additional week lead time.Over the past week or two, we have been actively using order deposits to purchase bulk inventory from overseas for assembling units As a result, we ask that you allow for at least business days for us to process your refund on our end Most credit cards will then have your money back to you in 3-business days, but some may take longer.We're well aware that the delays associated with this unit have been frustrating for everyone involved Despite lower-cost new entrants to the marketplace recently, the [redacted] remains one of the best values on the market, both in terms of price-per-cubic-unit, as well as feature set (heated bed, etc.).If you'd still like to cancel your order, please confirm the cancellation by responding to this e-mail.Please don't hesitate to contact me with any further questions!Thanks, [redacted] The information in this email is confidential and intended solely for the individual or entity to whom it is addressedIf you have received this email in error please notify the sender by return e-mail, delete this email, and refrain from any disclosure or action based on the information[redacted] said months agoHi ***,I would hereby like to confirm my cancelation of my order.Thank you for your swift reply, and best of luck.Kind regards, [redacted] The Netherlands-- [redacted] *** smartphoneEz3D geschreven:Hi [redacted] ,We're sorry to hear that you want to cancel your order for a [redacted] 3D Printer We'd like to let you know about a couple things before you decide to cancel:We've had several people cancel their orders, but then decide to re-instate their orders later However, by doing so, you will lose your position in the queue and drop to the bottom If there is any chance that you are considering keeping this unit, we do not recommend proceeding, as you will be subject to the additional week lead time.Over the past week or two, we have been actively using order deposits to purchase bulk inventory from overseas for assembling units As a result, we ask that you allow for at least business days for us to process your refund on our end Most credit cards will then have your money back to you in 3-business days, but some may take longer.We're well aware that the delays associated with this unit have been frustrating for everyone involved Despite lower-cost new entrants to the marketplace recently, the [redacted] remains one of the best values on the market, both in terms of price-per-cubic-unit, as well as feature set (heated bed, etc.).If you'd still like to cancel your order, please confirm the cancellation by responding to this e-mail.Please don't hesitate to contact me with any further questions!Thanks, [redacted] The information in this email is confidential and intended solely for the individual or entity to whom it is addressedIf you have received this email in error please notify the sender by return e-mail, delete this email, and refrain from any disclosure or action based on the information[redacted] said months agoDear ***,I forgot too mention, but I paid my order with [redacted] Because I don't own a creditcard and it isn't that common in the Nehterlands to have one.If you would be so kind, could you refund the amount via [redacted] again ? Hope this doesn't offer a problem.Much appreciated,Kind regards, [redacted] the Netherlands [redacted] said months agoHi [redacted] ,No problemI am just going to have to give this to [redacted] so he can get it all figured out as you are a [redacted] customer.Please don't hesitate to contact me with any further questions!Thanks, [redacted] The information in this email is confidential and intended solely for the individual or entity to whom it is addressedIf you have received this email in error please notify the sender by return e-mail, delete this email, and refrain from any disclosure or action based on the information[redacted] said months agoHi ***,Thanks for you response, do you have idea of when I can expect the money back ?I understand your all busy over there, just hate the idea of bucks floating somewhere in a system waiting to be processed.If I can help [redacted] in anyway for the figuring out part just let me know please.Kind regards, [redacted] said months agoHi [redacted] ,It should be a couple of weeks just like normal, but really I am not sure as to the logistics of it so it may take longer being a [redacted] Totally understandable, we will do everything possible to get your refund to you asap.Sounds good!Please don't hesitate to contact me with any further questions!Thanks, [redacted] The information in this email is confidential and intended solely for the individual or entity to whom it is addressedIf you have received this email in error please notify the sender by return e-mail, delete this email, and refrain from any disclosure or action based on the information[redacted] said months agoHi ***,It's been or weeks since we last had contact via de email.Hope everything is going wel there over at EZ3DWas hoping to get a status update on the refund if possible ?I understand that your busy over there, but could you arrange the [redacted] payment somewhere this week late next week.I'm kind off pressed for money at the moment, the requested refund could get me quite a bit this month, and next month regarding the upcoming holidays and all.Hope [redacted] can take a few minutes too make that happen,Hope you understand.Best of luck, think you'll get a large amount of orders with the holidays3D printing is really starting to take off, almost like a trendEven in countries like the Netherlands where most of the people just like to watch things develop it's becoming bigcommunities are being set upEven local 3d printer enterprises like 3D hubs, are organizing meetings just a block away from where I live.Kind regards, [redacted] The NetherlandsSent from Windows Mail [redacted] said months agoHey [redacted] ,I apologize for the delay! We have received a high number of cancellations in the past few weeks and this has caused our system to get bogged downWe are doing everything we can to get these refunds processed in a timely manner although it is taking much longer than expectedSorry for the inconvenience!Please don't hesitate to contact me with any further questions!Thanks, [redacted] The information in this email is confidential and intended solely for the individual or entity to whom it is addressedIf you have received this email in error please notify the sender by return e-mail, delete this email, and refrain from any disclosure or action based on the information[redacted] said a month agoHi ***, ***It's been about a month since our last contactYou where swamped over there, so gave it a little bit more time.But unfortunatly I still don't see a refund, in my [redacted] account.Look here is there problem, normally a refund is processed in weeksYou state that yourself in the first email regarding this refundI understand this ones a bit unsually seeing it's done via [redacted] .But it's been over months, or rather times the expected amountI want to be patient, but you've got to give me somethingAn date I can expect the money back and hold you too is all I'm asking.I'm in the dark here, and it's quite a big amountAnd I'm slways the one making contact, haven't heard EZ3D with one email saying where processing it in one week or something like thatI'm sure you've got other customers asking the same information.Lets make this agreement, you processes the money by the end of the monthThat gives you about another month.Is that something you and [redacted] can manage ?If not I've got no other option then to take legal actions, cause I'm losing faith here that I'll ever see the money back.Don't want to be a drag, I hope you understand where my frustration is coming from,Hope to hear from you soon,Kind regards, [redacted] The Netherlands [redacted] said days agoDear ***/***,It's been weeks againDidn't receive an response on my last email unfortunatly.But was wondering if you could give me a status update on the refund ?Only thing that has happend is that I send [redacted] an email, and since then a new ticket has been made but other then that nothing.Hope to hear from you soon,Wish you all a very nice christmas and happy new year,Kind regards, [redacted] said days agoHi ***, ***,Patient ran dry.So I filled a complaint with the Revdex.com, hope you will take it seriously.Just want my money back, that's all I'm asking for.Hope to hear from you soon,Would hate to make this a legal case over bucks, would save us both a lot of money.Regards, [redacted]

The printer is faulty and does not work as advertisedTheir return policy makes you pay for return shipping plus a "possible" $fee if the printer gets broken in transitThey say they offer support, but it is lacking and they give you the runaroundThey are actively selling this product knowing full well that it doesn't work, and will need significant modification to get it workingAVOID AT ALL COSTS!!!

Our company as a whole has encountered enormous delays across all our products, especially kits The causes of these delays have been communicated on our web site for all our customers to see and understand The customer seemed interested in receiving his product as quickly as possible,
which is why we suggested switching to an option that may increase his delivery speed
Currently, customers who have already received kits have had numerous issues, varying from incomplete documentation to poor quality components Until our quality control processes have been refined, we do not want this customer, or any other customers, receiving inferior products or services As such, we will not be shipping this kit until we are certain the customer will receive high quality components that will work when assembled
We have already offered to refund this customer their deposit, but they do not seem to be interested in this option

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory for them.  I believe that a business that is not ready to do business as promised by their by-laws should not advertise that they can deliver an product.   The company did advertise that the item would be shipped in six to eight weeks.  As you can see by the invoice/receipt supplied, the order was first made on March 4th 2014.  I also have an email that states that the 3D printer was being sent by May 5th.
It seems that they should not keep making statements that they know are not accurate.  All their videos promise that the 3D printers they offer are the best and that they work better than other 3D printers; yet there is not solid proof for that, only a lot of pictures and videos.
Businesses depend on each other by the promises they make, and the products they offer on time for financial stability.  It would only be expected that any company that promises a product has that product instock and ready to deliver.
Regards,
[redacted]

Took over 8 months to receive, even though it was advertised 4-6 weeks. I paid extra to have it pre-assembled, which also increased my shipping charge. Upon arrival, the printer didn't function properly. I got the run-around for months, while I waited for the printer to arrive and now I'm getting the run-around for months from "tech support". They ignore me for weeks at a time, then when they do reply, it's a vague, canned response that doesn't even apply to the issue; as though they just occasionally send out a mass "go pound sand" reply to buy a few more weeks of ignoring everybody. So, nearly a year after buying this doorstop, I have yet to use it even once. EZ3D is a scam, run by con men who steal money and give nothing of value in return.

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[redacted]As off today I have also filled a complaint through [redacted].Hoping to get my refund using there safe...

shopping policy.Since filling the complaint at Revdex.com I have emaild the seller Ez3D two times. But have yet to receive a response to these emails.Still hoping all gather parties. Myself, [redacted], Revdex.com can help met get my money back.Appreciate your time and effort,Kind regards,[redacted]I'm also sending the email conversation with the seller for the records of Revdex.com----------------------------------------------------------------------...⇄ Refund order:[redacted]reported 3 months agoDear EZ3D,I understand that your a starting company and wish you the best of luck. But for the moment your just not the company for me. I have been waiting too long (which is my own mistake, I reference of the starting company)So If you don't mind I would like to request a refund of my money. Because I don't own a creditcard I have pay through [redacted]. 2 payments, 1 for the printer and 1 for the shipping costs.Hope to hear from you soon,I still have a question pending with [redacted], it no longer is neccesary to answer this question.Kind regards,[redacted]The netherlands[redacted]said 3 months agoHi [redacted],We're sorry to hear that you want to cancel your order for a [redacted] 3D Printer.  We'd like to let you know about a couple things before you decide to cancel:We've had several people cancel their orders, but then decide to re-instate their orders later.  However, by doing so, you will lose your position in the queue and drop to the bottom.  If there is any chance that you are considering keeping this unit, we do not recommend proceeding, as you will be subject to the additional 12 week lead time.Over the past week or two, we have been actively using order deposits to purchase bulk inventory from overseas for assembling units.  As a result, we ask that you allow for at least 10 business days for us to process your refund on our end.  Most credit cards will then have your money back to you in 3-5 business days, but some may take longer.We're well aware that the delays associated with this unit have been frustrating for everyone involved.  Despite lower-cost new entrants to the marketplace recently, the [redacted] remains one of the best values on the market, both in terms of price-per-cubic-unit, as well as feature set (heated bed, etc.).If you'd still like to cancel your order, please confirm the cancellation by responding to this e-mail.Please don't hesitate to contact me with any further questions!Thanks,[redacted]The information in this email is confidential and intended solely for the individual or entity to whom it is addressed. If you have received this email in error please notify the sender by return e-mail, delete this email, and refrain from any disclosure or action based on the information.[redacted]said 3 months agoHi [redacted],I would hereby like to confirm my cancelation of my order.Thank you for your swift reply, and best of luck.Kind regards,[redacted]The Netherlands--[redacted] smartphoneEz3D <[email protected]> geschreven:Hi [redacted],We're sorry to hear that you want to cancel your order for a [redacted] 3D Printer.  We'd like to let you know about a couple things before you decide to cancel:We've had several people cancel their orders, but then decide to re-instate their orders later.  However, by doing so, you will lose your position in the queue and drop to the bottom.  If there is any chance that you are considering keeping this unit, we do not recommend proceeding, as you will be subject to the additional 12 week lead time.Over the past week or two, we have been actively using order deposits to purchase bulk inventory from overseas for assembling units.  As a result, we ask that you allow for at least 10 business days for us to process your refund on our end.  Most credit cards will then have your money back to you in 3-5 business days, but some may take longer.We're well aware that the delays associated with this unit have been frustrating for everyone involved.  Despite lower-cost new entrants to the marketplace recently, the [redacted] remains one of the best values on the market, both in terms of price-per-cubic-unit, as well as feature set (heated bed, etc.).If you'd still like to cancel your order, please confirm the cancellation by responding to this e-mail.Please don't hesitate to contact me with any further questions!Thanks,[redacted]The information in this email is confidential and intended solely for the individual or entity to whom it is addressed. If you have received this email in error please notify the sender by return e-mail, delete this email, and refrain from any disclosure or action based on the information.[redacted]said 3 months agoDear [redacted],I forgot too mention, but I paid my order with [redacted]. Because I don't own a creditcard and it isn't that common in the Nehterlands to have one.If you would be so kind, could you refund the amount via [redacted] again ? Hope this doesn't offer a problem.Much appreciated,Kind regards,[redacted]the Netherlands[redacted]said 3 months agoHi [redacted],No problem. I am just going to have to give this to [redacted] so he can get it all figured out as you are a [redacted] customer.Please don't hesitate to contact me with any further questions!Thanks,[redacted]The information in this email is confidential and intended solely for the individual or entity to whom it is addressed. If you have received this email in error please notify the sender by return e-mail, delete this email, and refrain from any disclosure or action based on the information.[redacted]said 3 months agoHi [redacted],Thanks for you response, do you have idea of when I can expect the money back ?I understand your all busy over there, just hate the idea of 506.75 bucks floating somewhere in a system waiting to be processed.If I can help [redacted] in anyway for the figuring out part just let me know please.Kind regards,[redacted]said 2 months agoHi [redacted],It should be a couple of weeks just like normal, but really I am not sure as to the logistics of it so it may take longer being a [redacted]. Totally understandable, we will do everything possible to get your refund to you asap.Sounds good!Please don't hesitate to contact me with any further questions!Thanks,[redacted]The information in this email is confidential and intended solely for the individual or entity to whom it is addressed. If you have received this email in error please notify the sender by return e-mail, delete this email, and refrain from any disclosure or action based on the information.[redacted]said 2 months agoHi [redacted],It's been 2 or 3 weeks since we last had contact via de email.Hope everything is going wel there over at EZ3D. Was hoping to get a status update on the refund if possible ?I understand that your busy over there, but could you arrange the [redacted] payment somewhere this week late next week.I'm kind off pressed for money at the moment, the requested refund could get me quite a bit this month, and next month regarding the upcoming holidays and all.Hope [redacted] can take  a few minutes too make that happen,Hope you understand.Best of luck, think you'll get a large amount of orders with the holidays. 3D printing is really starting to take off, almost like a trend. Even in countries like the Netherlands where most of the people just like to watch things develop it's becoming big. communities are being set up. Even local 3d printer enterprises like 3D hubs, are organizing meetings just a block away from where I live.Kind regards,[redacted]The NetherlandsSent from Windows Mail[redacted]said 2 months agoHey [redacted],I apologize for the delay! We have received a high number of cancellations in the past few weeks and this has caused our system to get bogged down. We are doing everything we can to get these refunds processed in a timely manner although it is taking much longer than expected. Sorry for the inconvenience!Please don't hesitate to contact me with any further questions!Thanks,[redacted]The information in this email is confidential and intended solely for the individual or entity to whom it is addressed. If you have received this email in error please notify the sender by return e-mail, delete this email, and refrain from any disclosure or action based on the information.[redacted]said a month agoHi [redacted], [redacted]It's been about a month since our last contact. You where swamped over there, so gave it a little bit more time.But unfortunatly I still don't see a refund, in my [redacted] account.Look here is there problem, normally a refund is processed in 3 weeks. You state that yourself in the first email regarding this refund. I understand this ones a bit unsually seeing it's done via [redacted].But it's been over 3 months, or rather 4 times the expected amount. I want to be patient, but you've got to give me something. An date I can expect the money back and hold you too is all I'm asking.I'm in the dark here, and it's quite a big amount. And I'm slways the one making contact, haven't heard EZ3D with one email saying where processing it in one week or something like that. I'm sure you've got other customers asking the same information.Lets make this agreement, you processes the money by the end of the month. That gives you about another month.Is that something you and [redacted] can manage ?If not I've got no other option then to take legal actions, cause I'm losing faith here that I'll ever see the money back.Don't want to be a drag, I hope you understand where my frustration is coming from,Hope to hear from you soon,Kind regards,[redacted]The Netherlands[redacted]said 18 days agoDear [redacted],It's been 2 weeks again. Didn't receive an response on my last email unfortunatly.But was wondering if you could give me a status update on the refund ?Only thing that has happend is that I send [redacted] an email, and since then a new ticket has been made but other then that nothing.Hope to hear from you soon,Wish you all a very nice christmas and happy new year,Kind regards,[redacted]said 10 days agoHi [redacted], [redacted],Patient ran dry.So I filled a complaint with the Revdex.com, hope you will take it seriously.Just want my money back, that's all I'm asking for.Hope to hear from you soon,Would hate to make this a legal case over 506 bucks, would save us both a lot of money.Regards,[redacted]