February 16, 2015We have received your correspondence regarding complaint ID [redacted] from EZPAWN customer [redacted] stating she rejects the responseoffered to her complaint regarding her transactions with EZPAWN # [redacted] locatedat [redacted] Indianapolis Blvd, Hammond, Indiana According to her Revdex.com Rejection of Resolution:This is regarding complaint # [redacted] that was closed asresolved based on my being able to receive my $1,valued 18k Gold diamondcut bracelet backI've not been allowed to get this item as promisedWhile atthe location the Manager [redacted] stated she was unaware of any of theinformation regarding the Better Business complaint and my being allowed to getthis merchandise backFurther, that they did not have the bracelet at thelocation as promised in the resolutionShe asked if I wanted to leave theamount due now and then they'll have the bracelet shipped to me to which Ideclined because they seemed to be unable to find the bracelet, which was oddas I spoke with ***, the AsstManager (that morning) prior to making a tripto their Hammond, IN location from Chicago, IL and she (***) assured methings were in orderShe took my original ref# [redacted] , placed me on hold,returned to phone and stated that all was in orderI asked what is the exactbalance and she replied the Manager, [redacted] said she'll have the exact totalwhen you arrive (around $230)I said I'd see her shortly and the callendedI would like as clearly stated in the original complaint thatwas supposed to be resolved my merchandise back (an 18K diamond cut goldbracelet) or an equivalent of its replacement valueAs stated in my letter dated February 4, 2015: On January 9, 2015: The District Manager and Ms [redacted] agreed to haveLocation #***hold the item until the following week, without accruingadditional interest, in order for Ms [redacted] to have adequate time and opportunityto make the necessary payment of either $of accrued interest or $principleand accrued interest Ms [redacted] never made payment as discussed nor hasthere been any further communication at this timeMs***’s loan was over days past due, withaccrued interest At location # [redacted] allloans are held for days before the loan drops for non-payment When Ms[redacted] initiated the pawn loan on April 30, no payments were received untilJuly 31, Payment made was only forone month’s accrued interest of $23.00, and simply allowed for an additional 30day extension; interest was not paid in full and continued to accrue Between July 31, and January 6th,2015, Ms [redacted] paid $23.00/month to extend the loan on a monthly basis, butfailed to pay the interest accrued for the days (two months) from April 30,to July 31, when one month’s interest was paid Therefore, after the additional 30+days of non-payment, the loan was past due more than days and dropped.At this time, Ms***’s item has been placed onhold at location #*** Ms [redacted] maypurchase her bracelet for interest accrued and principle due, or place the itemback in loan In order to determine an exact amount due for purchase orre-loan, Ms [redacted] will need to determine the day she will pay her loan and itwill be calculated We will hold Ms.***’s item until February 13, 2015.Ms[redacted] was offered until February 13, to make payment in full for principleand accrued interest However, Ms*** did not contact EZPAWN #***until February 14, 2015; this was after thecourtesy request to hold Ms***’s item had expired Our Team Members have provided all optionsavailable to Ms [redacted] and have regularly worked with her when she was unable tomeet the financial obligation for loan extension or redemption At this time, any item placed into collateralis now property of EZPAWN.If you have any questions or would like further information, please do not hesitate to contact me directly.With Regards, [redacted] ***Manager ofRegulatory Compliance
March 4, We have received your correspondence regarding complaint from EZPAWN customer [redacted] regarding her transactions with EZPAWN # [redacted] located at *** Indianapolis Blvd, Hammond, Indiana Upon receipt of Ms***’s complaint, I reviewed all available IT system data as well as spoke with team members at EZPAWN # [redacted] and the District Manager for the areaA review of transaction records at Store # [redacted] indicates that Ms [redacted] entered into loan transaction # [redacted] on May *, 201*, receiving a $loan for an HP Laptop Model [redacted] Serial Number [redacted] , but failed to make payments as required to extend the secured loan every 30-daysIn November 2014, Ms***’s item as previously described was dropped from loan status and into inventory for non-paymentWanting to provide excellent customer service and understanding, the District Manager authorized a Loan Reactivation at the request of Ms [redacted] in order for her to extend the loan and continue to make paymentsThe payment made by Ms [redacted] on 11/12/only covered accrued interest through 10/0*/A payment on 12/0*/covered accrued interest through 11/0*/By the time Ms [redacted] contacted the location on 1/09/[redacted] the Final Due Date for this transaction had passed, and Ms [redacted] was, again, requesting more time to without a paymentMs***’s loan was over days past due, with accrued interestAt location # [redacted] all loans are held for days before the loan drops for non-paymentWhen Ms [redacted] initiated the pawn loan on May *, no payments were received until August 3, Payment made was only for one month’s accrued interest of $32.00, and simply allowed for an additional day extension; interest was not paid in full and continued to accrueOn 09/13/and 10/03/2014, Ms [redacted] paid $32.00/month to extend the loan on a monthly basis, but failed to pay the interest accrued for the days (two months) from June to August when one month’s interest was paidTherefore, after the additional 30+ days of non-payment, the loan was past due more than days and dropped At this time, Ms***’s item has been soldIf you have any questions or would like further information, please do not hesitate to contact me directlyWith Regards, [redacted] ***Manager of Regulatory Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
November 10, 2014To Whom It May Concern:In order to properly evaluate this complaint, we will need to know the store at which this transaction occurred.Thank you, [redacted] ***Manager of Regulatory Compliance [redacted] Austin, Texas ***###-###-#### Direct Phone###-###-#### Fax Number [redacted] @ezcorp.com
February 16, 2015We have received your correspondence regarding complaint ID [redacted] from EZPAWN customer [redacted] stating she rejects the responseoffered to her complaint regarding her transactions with EZPAWN # [redacted] locatedat [redacted] Indianapolis Blvd, Hammond, Indiana According to her Revdex.com Rejection of Resolution:This is regarding complaint # [redacted] that was closed asresolved based on my being able to receive my $1,valued 18k Gold diamondcut bracelet backI've not been allowed to get this item as promisedWhile atthe location the Manager [redacted] stated she was unaware of any of theinformation regarding the Better Business complaint and my being allowed to getthis merchandise backFurther, that they did not have the bracelet at thelocation as promised in the resolutionShe asked if I wanted to leave theamount due now and then they'll have the bracelet shipped to me to which Ideclined because they seemed to be unable to find the bracelet, which was oddas I spoke with ***, the AsstManager (that morning) prior to making a tripto their Hammond, IN location from Chicago, IL and she (***) assured methings were in orderShe took my original ref# [redacted] , placed me on hold,returned to phone and stated that all was in orderI asked what is the exactbalance and she replied the Manager, [redacted] said she'll have the exact totalwhen you arrive (around $230)I said I'd see her shortly and the callendedI would like as clearly stated in the original complaint thatwas supposed to be resolved my merchandise back (an 18K diamond cut goldbracelet) or an equivalent of its replacement valueAs stated in my letter dated February 4, 2015: On January 9, 2015: The District Manager and Ms [redacted] agreed to haveLocation #***hold the item until the following week, without accruingadditional interest, in order for Ms [redacted] to have adequate time and opportunityto make the necessary payment of either $of accrued interest or $principleand accrued interest Ms [redacted] never made payment as discussed nor hasthere been any further communication at this timeMs***’s loan was over days past due, withaccrued interest At location # [redacted] allloans are held for days before the loan drops for non-payment When Ms[redacted] initiated the pawn loan on April 30, no payments were received untilJuly 31, Payment made was only forone month’s accrued interest of $23.00, and simply allowed for an additional 30day extension; interest was not paid in full and continued to accrue Between July 31, and January 6th,2015, Ms [redacted] paid $23.00/month to extend the loan on a monthly basis, butfailed to pay the interest accrued for the days (two months) from April 30,to July 31, when one month’s interest was paid Therefore, after the additional 30+days of non-payment, the loan was past due more than days and dropped.At this time, Ms***’s item has been placed onhold at location #*** Ms [redacted] maypurchase her bracelet for interest accrued and principle due, or place the itemback in loan In order to determine an exact amount due for purchase orre-loan, Ms [redacted] will need to determine the day she will pay her loan and itwill be calculated We will hold Ms.***’s item until February 13, 2015.Ms[redacted] was offered until February 13, to make payment in full for principleand accrued interest However, Ms*** did not contact EZPAWN #***until February 14, 2015; this was after thecourtesy request to hold Ms***’s item had expired Our Team Members have provided all optionsavailable to Ms [redacted] and have regularly worked with her when she was unable tomeet the financial obligation for loan extension or redemption At this time, any item placed into collateralis now property of EZPAWN.If you have any questions or would like further information, please do not hesitate to contact me directly.With Regards, [redacted] ***Manager ofRegulatory Compliance
March 4, We have received your correspondence regarding complaint from EZPAWN customer [redacted] regarding her transactions with EZPAWN # [redacted] located at *** Indianapolis Blvd, Hammond, Indiana Upon receipt of Ms***’s complaint, I reviewed all available IT system data as well as spoke with team members at EZPAWN # [redacted] and the District Manager for the areaA review of transaction records at Store # [redacted] indicates that Ms [redacted] entered into loan transaction # [redacted] on May *, 201*, receiving a $loan for an HP Laptop Model [redacted] Serial Number [redacted] , but failed to make payments as required to extend the secured loan every 30-daysIn November 2014, Ms***’s item as previously described was dropped from loan status and into inventory for non-paymentWanting to provide excellent customer service and understanding, the District Manager authorized a Loan Reactivation at the request of Ms [redacted] in order for her to extend the loan and continue to make paymentsThe payment made by Ms [redacted] on 11/12/only covered accrued interest through 10/0*/A payment on 12/0*/covered accrued interest through 11/0*/By the time Ms [redacted] contacted the location on 1/09/[redacted] the Final Due Date for this transaction had passed, and Ms [redacted] was, again, requesting more time to without a paymentMs***’s loan was over days past due, with accrued interestAt location # [redacted] all loans are held for days before the loan drops for non-paymentWhen Ms [redacted] initiated the pawn loan on May *, no payments were received until August 3, Payment made was only for one month’s accrued interest of $32.00, and simply allowed for an additional day extension; interest was not paid in full and continued to accrueOn 09/13/and 10/03/2014, Ms [redacted] paid $32.00/month to extend the loan on a monthly basis, but failed to pay the interest accrued for the days (two months) from June to August when one month’s interest was paidTherefore, after the additional 30+ days of non-payment, the loan was past due more than days and dropped At this time, Ms***’s item has been soldIf you have any questions or would like further information, please do not hesitate to contact me directlyWith Regards, [redacted] ***Manager of Regulatory Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] address of property is [redacted] ***
November 10, 2014To Whom It May Concern:In order to properly evaluate this complaint, we will need to know the store at which this transaction occurred.Thank you, [redacted] ***Manager of Regulatory Compliance [redacted] Austin, Texas ***###-###-#### Direct Phone###-###-#### Fax Number [redacted] @ezcorp.com