Ezee Flights Reviews (19)
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Description: ONLINE TRAVEL AGENCY
Address: Private Address, Mineola, New York, United States, 11501
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Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Since I have had issues with the company following up and answering any of my calls or emails, I would like to keep everything in writing.Regarding the first comment on the $1,being refundedI checked with my bank and the refund has not been issued from the companyIf they can provided a transaction number and confirmation of date/time the refund was issued, I will share with my bank as I am told they have not heard back from the company either at this time Regarding the second responseAs I mentioned and outlined in my email and notes, there timing doesn't make any sense and they have consistently avoided my calls and emails, which is why I have escalated this matterTo this day, there still has been no "customer service", apology, concession or anything other then a "it was authorized" responseI have clearly indicated, even to my dismay, that I approved the increased chargesAs of today, I still have not received a real answer why it took so long for them to get back to me in the first placeI know I didn't submit the initial correspondence for the original flights (price of $1,041.00)I called, approved the cost, authorized the charge and thought I had flights on a SatOn Mon., when I called to check, I was told there was an issue and the flights were never put through and they would do itThe story changed to the bank didn't authorize the charge, which has now been disputed as Sam just acknowledged a charge was made (by saying the refund was made - but the refund has still not yet been processed)And the latest, I authorized the increase in price.Moving on to the flights I wrote about (the $1,charge)While I did authorize the increase in price, I did not authorize the change of flightsAnd if everything has to be approved before they make any edits, why was I never notified of the flight changes until after they were bookedWhile I appreciate the price didn't change this time, I could have gone elsewhere and received less hassle and received the flights I wantedThere is something suspect here with the company and how they do business and they are not being held accountable for their actions or the mistakes they have made and if nothing else, I want to make it known that there are a number of issues with how they are doing business so someone else does not fall into the same trapI still have not seen any evidence to answer any of the questions I have posed, or prove anything they have said happened, actually didThey indicated my bank did not authorize the transaction, but there is a charge on my cardThey stated that they only made the booking based on my authorization, but I never saw any of the flight times in any correspondence until I received my final flight confirmationThey said they flight prizes changed, but all the correspondence is dealing in hours (delays on their end), not in minutes, which means they were not actively booking the flight at the time of my approval, as should have been the case if the rates were "changing" this oftenAt this time, I would appreciate a refund of the difference, if not the full amount, due to the mistakes, errors and lack of customer service on their end In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In response to the businesses claim, I am rejecting the claim, as my card was charged for the amount of the first airline purchase of $1,I have attached a screenshot from my account showing that the charge was madeIf it was in fact rejected, it would never have hit my accountMy guess is they ran the card first, and then tried to book the flights and were unable toOf note, I actually have reached out to them on this charge as well, and have filed a dispute with my credit card company as well, as this charge has not been refunded or rectified by this company.In regards to their other note regarding the change in priceAs I mentioned in my complaint, after I was told the flight was not longer available at the $1,I had initially approved, I did authorize the charges for the $1,It was only after this authorization that I realized I had been charged for the initial $1,I have attached the correspondenceAs per the email time stampsThe initial request and authorization to purchase was given at 11:38am on They were processing at 11:45am and I never heard back from them until 1:52pm that they flight was changedI asked why the delay and I had to follwith them, and they were never able to answerI did authorize the increase because I needed the ticketsWith questions to them along the wayI finally received my flights the next day.Further, as noted in the email, I was booking the following flights which are noted [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] *** [redacted] *** [redacted] * [redacted] *** [redacted] [redacted] As you can see from my final flight itinerary (attached)These flights were not the ones that were ultimately bookedI received different flights without ever being notified of the change and at a higher price than I initially approvedI realized the flight change and emailed and called to find out what was going on and I was consistently told Sam was busy and would call meHe never called until well into my vacation, at which time it was too late to do anything about the reservations.If there is anything else you need from me, please let me knowThank you again for your help in this matterThe attached and my explanation [redacted]
Hi,Passenger payment was not authorized from his bank on time when the payment was authorized price got changed but before we issue the tickets we asked the customer whether he is agree with the revised price..He has sent us the confirmation email as well that he agree the revised price then we issued the tickets Attach is the email from the passenger ThanksSam
DO NOT BOOK WITH THIS AGENCY!
We booked our group with them last year and the ripped us off. Tickets were done incorrectly and quite a few of my guests were stranded and never received monies or an apology. I know they are from overseas. Please do not waste your time or money. They don't know what they are doing. Very inexperienced.
Hi, Regarding the transaction for $we have already refunded the amount long time back on the same card where the payment has been made kindly tell the client to check with his bank..Regarding the flight changes as I mentioned earlier airline did not confirm the same flights as original flights was overbooked We have informed the client in advance for the changes after the passenger authorized we issued the tickets other wise we would have not done it..We have done our job whatever passenger authorized us.. ThanksSam
Hi,Passenger payment was not authorized from his bank on time when the payment was authorized price got changed but before we issue the tickets we asked the customer whether he is agree with the revised price..He has sent us the confirmation email as well that he agree...
the revised price then we issued the tickets . Attach is the email from the passenger ThanksSam
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Since I have had issues with the company following up and answering any of my calls or emails, I would like to keep everything in writing.Regarding the first comment on the $1,041.00 being refunded. I checked with my bank and the refund has not been issued from the company. If they can provided a transaction number and confirmation of date/time the refund was issued, I will share with my bank as I am told they have not heard back from the company either at this time. Regarding the second response. As I mentioned and outlined in my email and notes, there timing doesn't make any sense and they have consistently avoided my calls and emails, which is why I have escalated this matter. To this day, there still has been no "customer service", apology, concession or anything other then a "it was authorized" response. I have clearly indicated, even to my dismay, that I approved the increased charges. As of today, I still have not received a real answer why it took so long for them to get back to me in the first place. I know I didn't submit the initial correspondence for the original flights (price of $1,041.00). I called, approved the cost, authorized the charge and thought I had flights on a Sat. On Mon., when I called to check, I was told there was an issue and the flights were never put through and they would do it. The story changed to the bank didn't authorize the charge, which has now been disputed as Sam just acknowledged a charge was made (by saying the refund was made - but the refund has still not yet been processed). And the latest, I authorized the increase in price.Moving on to the flights I wrote about (the $1,350 charge). While I did authorize the increase in price, I did not authorize the change of flights. And if everything has to be approved before they make any edits, why was I never notified of the flight changes until after they were booked. While I appreciate the price didn't change this time, I could have gone elsewhere and received less hassle and received the flights I wanted. There is something suspect here with the company and how they do business and they are not being held accountable for their actions or the mistakes they have made and if nothing else, I want to make it known that there are a number of issues with how they are doing business so someone else does not fall into the same trap. I still have not seen any evidence to answer any of the questions I have posed, or prove anything they have said happened, actually did. They indicated my bank did not authorize the transaction, but there is a charge on my card. They stated that they only made the booking based on my authorization, but I never saw any of the flight times in any correspondence until I received my final flight confirmation. They said they flight prizes changed, but all the correspondence is dealing in hours (delays on their end), not in minutes, which means they were not actively booking the flight at the time of my approval, as should have been the case if the rates were "changing" this often. At this time, I would appreciate a refund of the difference, if not the full amount, due to the mistakes, errors and lack of customer service on their end.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
In response to the businesses claim, I am rejecting the claim, as my card was charged for the amount of the first airline purchase of $1,041.00. I have attached a screenshot from my account showing that the charge was made. If it was in fact rejected, it would never have hit my account. My guess is they ran the card first, and then tried to book the flights and were unable to. Of note, I actually have reached out to them on this charge as well, and have filed a dispute with my credit card company as well, as this charge has not been refunded or rectified by this company.In regards to their other note regarding the change in price. As I mentioned in my complaint, after I was told the flight was not longer available at the $1,041.00 I had initially approved, I did authorize the charges for the $1,340.00 It was only after this authorization that I realized I had been charged for the initial $1,041.00. I have attached the correspondence. As per the email time stamps. The initial request and authorization to purchase was given at 11:38am on 3.14. They were processing at 11:45am and I never heard back from them until 1:52pm that they flight was changed. I asked why the delay and I had to follow-up with them, and they were never able to answer. I did authorize the increase because I needed the tickets. With questions to them along the way. I finally received my flights the next day.Further, as noted in the email, I was booking the following flights which are noted. [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] *
[redacted]
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[redacted]
[redacted] As you can see from my final flight itinerary (attached). These flights were not the ones that were ultimately booked. I received different flights without ever being notified of the change and at a higher price than I initially approved. I realized the flight change and emailed and called to find out what was going on and I was consistently told Sam was busy and would call me. He never called until well into my vacation, at which time it was too late to do anything about the reservations.If there is anything else you need from me, please let me know. Thank you again for your help in this matter. The attached and my explanation
[redacted]
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Ezee Flights has been resolved.
(By clicking "OK", your complaint will be closed as...
Resolved.)
Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Ezee Flights regarding complaint ID [redacted].Sincerely,[redacted]
For a while, my urge to travel and to take myself to the places I want to go was being stopped by the high fares of the flights and the added expenditure of the hotels was soon going to bankrupt me. However, the Ezee flights proved to be the best companion as the low-cost air tickets for Charlotte made it ten times easy for me to meet my grandparents and after that the all my plans of traveling was fulfilled because the flight to New York or the flight to Chicago was within my means. The Ezee flights are the wish fulfillers for me.
My flight to Phoenix was the best air-travel of my life because of the lowest airfare and the easiness to view my itinerary with being able to put the payment information on the same page. I did not have to go through any troubles to check my bookings as the simple scroll was enough. I am really impressed with the service and the efforts made by the staffs, which is why whenever I will make plans for travels, you guys will be the first to know as everything else related to the location and conveyance will be managed by you.
Review: I have asked for an itemized invoice showing the charges that were billed for services. I have asked no less than 4 times over the last 2-3 weeks and have not gotten a response.
Consumer
Response:
At this time, I have not been contacted by Ezee Flights regarding complaint ID [redacted].
Sincerely, [redacted]
Review: Travel agent [redacted] from [redacted] responded to my query for air tickets to travel to India from an online portal [redacted] in mid Nov. They quoted a price of $3580.78 for two way tickets by [redacted] airlines between Delhi and Chicago. I paid the price by my credit card on 11/**/2014. However, the [redacted] did not tell me that it will be a foreign transaction. I found out when my credit card was charged for $107.42 as foreign transaction fees. When I asked [redacted] about it, she emailed me back saying that $107.42 will be refunded to me within five days. This was around thanksgiving time and nothing happened. I called Ezee flights and spoke to one [redacted] from Ezee Flights (apparently [redacted]) and he assured me that refund will be made within five days. It's been about two months, I have gone and come back from India but $107.42 have not been refunded to me so far. I have since made phone calls and sent her emails but these action did not bear fruit and Ezee Flights has stopped responding to me.Desired Settlement: I would like Ezee flights to refund me the foreign transaction fees of $107.42 back to me as they had promised.
Consumer
Response:
At this time, my complaint, ID [redacted] regarding Ezee Flights has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely, [redacted]