EZIncorporate.com

We are a legal document assistant business, and have no affiliation with any government agencyWe file legal documents for clients on their behalf, and have this disclaimer both on our header and footer on every pageWe make it very clear we are NOT the us copyright officeMany people don't know how to file the forms accurately, properly, and often get rejected and or need helpThis is one of the services we provide, and justifiably at costSee below: "EZ Incorporate is a legal document filing service and is not affiliated with any goverment agencyWe complete applications on your behalf and file them with the respective agencyWe cannot provide legal, financial, or other professional services or advice, and at no time do we review the information you submit from a legal, accounting, or other professional standpointAll terms of satisfaction guarantee are available upon request." The client visited our site and ordered a copyright register of his work(s) after discussing with an agentIn order to submit the copyright registration in full, the US copyright requires the work to be copyrighted to be sent either via a digital upload or physical mailAfter many attempts the client did not decide to send us the file, making it the order unable to be completedHe then requested a refund According to the disclaimer made clear on our website, we cannot offer a refund unless we made a mistakeWhat we can do is keep account credit for them once they are ready to complete the order or for another serviceThat is what we tried to do hereIn any case, because of this customer's extreme disatisfaction, I've issued him a full refund and $discount (code: [redacted] ) on any future order should they choose to give us a proper chanceWe have spoken to the customer as well as made the refund this morning, as early as we could reach the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ** ***

I responded to this client directly as follows and we have resolved it over the phone. He agreed to remove this.Basically there was information missing that prevented us from completing the standard operating agreement. He incorporated with us, got a tax ID, seller's permit and all that was...

delivered before this happened. His complaint was just on $60 of his $400+ order, which he added on later. For the statement of information he made the order under a different business name. As of now everything has been sent out and he has been informed of this.I've also attached the sent statement of information, and operating agreement which was also sent to the client last week.Here is a message I sent him :There was an issue with the name of your business not matching the one on the order. We called you again today to resolve the issue.In any case we will still complete the rest of your order and give you a full refund, as you are not satisfied with our service. We apologize for any inconvenience.*Update* I have just sent the full refund, please confirm receipt. There was still some additional information we need to complete your order.The order you made for the Statement of information was for "[redacted]" but it needed to be confirmed and corrected to "[redacted]". This is was caused the delay. As for the operating agreement we we could not complete it without missing key information that we were able to get from you today. Everything is fine now and you will receive the operating agreement very soon.Thank you, and again I apologize for the inconvenience.

We are a legal document assistant business, and have no affiliation with any government agency. We file legal documents for clients on their behalf, and have this disclaimer both on our header and footer on every page. We make it very clear we are NOT the us copyright office. Many people don't know...

how to file the forms accurately, properly, and often get rejected and or need help. This is one of the services we provide, and justifiably at cost. See below: "EZ Incorporate is a legal document filing service and is not affiliated with any goverment agency. We complete applications on your behalf and file them with the respective agency. We cannot provide legal, financial, or other professional services or advice, and at no time do we review the information you submit from a legal, accounting, or other professional standpoint. All terms of satisfaction guarantee are available upon request."The client visited our site and ordered a copyright register of his work(s) after discussing with an agent. In order to submit the copyright registration in full, the US copyright requires the work to be copyrighted to be sent either via a digital upload or physical mail. After many attempts the client did not decide to send us the file, making it the order unable to be completed. He then requested a refund. According to the disclaimer made clear on our website, we cannot offer a refund unless we made a mistake. What we can do is keep account credit for them once they are ready to complete the order or for another service. That is what we tried to do here.In any case, because of this customer's extreme disatisfaction, I've issued him a full refund and $20 discount (code: [redacted]) on any future order should they choose to give us a proper chance.We have spoken to the customer as well as made the refund this morning, as early as we could reach the customer.

We are a legal document assistant business, and have no affiliation with any government agency. We file legal documents for clients on their behalf, and have this disclaimer both on our header and footer on every page. We make it very clear we are NOT the us copyright office. Many people don't...

know how to file the forms accurately, properly, and often get rejected and or need help. This is one of the services we provide, and justifiably at cost. See below: "EZ Incorporate is a legal document filing service and is not affiliated with any goverment agency. We complete applications on your behalf and file them with the respective agency. We cannot provide legal, financial, or other professional services or advice, and at no time do we review the information you submit from a legal, accounting, or other professional standpoint. All terms of satisfaction guarantee are available upon request."
The client visited our site and ordered a copyright register of his work(s) after discussing with an agent. In order to submit the copyright registration in full, the US copyright requires the work to be copyrighted to be sent either via a digital upload or physical mail. After many attempts the client did not decide to send us the file, making it the order unable to be completed. He then requested a refund. 
According to the disclaimer made clear on our website, we cannot offer a refund unless we made a mistake. What we can do is keep account credit for them once they are ready to complete the order or for another service. That is what we tried to do here.
In any case, because of this customer's extreme disatisfaction, I've issued him a full refund and $20 discount (code: [redacted]) on any future order should they choose to give us a proper chance.
We have spoken to the customer as well as made the refund this morning, as early as we could reach the customer.

I just wanted to express my appreciation for EZ Incorporate's professionalism, knowledge, and flexibility over the last week while helping me to get set up with my new LLC.

I am very happy with how this all transpired - from the price to the entirety of the service to the execution that went like clockwork. These guys knew exactly what was required and responded immediately to my needs.
I have nothing I can think of that should have been done differently. It was an all-around great experience. I'm glad I went with EZ Incorporate and not with another company I contacted that didn't seem to have their act together very well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I responded to this client directly as follows and we have resolved it over the phone. He agreed to remove this.
Basically there was information missing that prevented us from completing the standard operating agreement. He incorporated with us, got a tax ID, seller's permit and...

all that was delivered before this happened. His complaint was just on $60 of his $400+ order, which he added on later. 
For the statement of information he made the order under a different business name. As of now everything has been sent out and he has been informed of this.
I've also attached the sent statement of information, and operating agreement which was also sent to the client last week.
Here is a message I sent him :
There was an issue with the name of your business not matching the one on the order. We called you again today to resolve the issue.In any case we will still complete the rest of your order and give you a full refund, as you are not satisfied with our service. We apologize for any inconvenience.*Update* I have just sent the full refund, please confirm receipt. There was still some additional information we need to complete your order.The order you made for the Statement of information was for "[redacted]" but it needed to be confirmed and corrected to "[redacted]". This is was caused the delay. As for the operating agreement we we could not complete it without missing key information that we were able to get from you today. Everything is fine now and you will receive the operating agreement very soon.Thank you, and again I apologize for the inconvenience.

I used EZ Incorporate to help set up my wife's Professional Corporation. I was pleasantly surprised to see how helpful their team was in guiding me through the process and everything was set-up within 24 hours. Before using them I did a lot of research on them and am now pretty familiar with the organization.
I heard about EZ Incorporate through a friend and am now very happy they recommended them to me. The package options are reasonably priced and full of useful features. I'd recommend them to anyone looking to incorporate.