In regards to Case ID [redacted] submitted on 11/23/against Indy Bedbug Pros: We are aware of the customer being unpleased with our service We do apologize for this dissatisfaction; however, on our company’s behalf many of the customer’s claims were wrongly communicatedCustomer claims to have received a thermal heat remediation treatment on the October 4, The treatment was actually completed and paid for by credit card on September 28, 2016, and proof can be provided from our office recordsWhich means as October 28, 2016, his warranty was expired at the time he called us October 4, was the date his invoice was entered into our system We did communicate the terms of a warranty for this treatment, just as we do with all of our customersThe warranty is only valid for days after the treatment The warranty is NOT a cash back warranty, but means our techs will come back to do what we call a “re-treat” at no cost to our customers That is, if the customer contacts Indy Bedbug Pros within days after the heat treatment Customer acknowledges the day regulation in the complaint, and follows by stating he did not contact the company until the “36th day.” That call didn’t actually come in to us until the 37th day after his treatment (on November 2016), and our representative did have to inform this customer the warranty he wanted us to honor, was on longer valid do to timing However, after many conversations with this customer and contacting company owners, we tried to make it rightTwo of our representatives offered multiple times, to go ahead and re-treat the property, even after the expiration of his warranty, for customer satisfaction At Indy Bedbug Pros, we understand how serious these situations are; when one is in need our services and we do not take that lightly We understand, it is a health risk to leave these homes untreated, and we do our best to help each and every customer that we can For this reason alone, we tried bending the rules for this specific customer, and he refused our re-treatments services and just wanted his money backIf there is any further information needed from Indy Bedbug Pros, please call our office at (317) 489-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I called,(the first time) Amanda informed me that the warranty was void due to time . But with life cycle of bed bug, they were never gone. She also stated that since it was a mobile home the bugs could move to a cooler spot.WE were never told of this possibility. There has never been ANY written warranty shown or signed by us.I was told over phone that the process would take about 6 hours. They were only there for 4 1/2 hrs.Even if late calling, the scientific proof of the "life cycle"shows that the bugs were never eradicated.At no time was the company completely open to us.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Date Sent: 5/4/2017 1:13:52 PMRevdex.com:I was not asked to sign anything until the treatment was done. Before the treatment was done I was told everything would be safe and wouldnt have to remove electronics, after treatment they asked me to sign documents statining if any of our electroniccs were damaged in the treatment they would not be responsible. Yea I refused those because I was told they would be safe. I did everything they had asked. We should be bug free by what they had told us. I want a refund so I can go somewhere else. If they would have asked me to sign those papers before hand I probably would have because we needed it done.Kevin hung up on me he did not explain anything. Also I tried calling back several times and was sent to voicemail.I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
[redacted]
In regards to Case ID [redacted] submitted on 11/23/2016 against Indy Bedbug Pros: We are aware of the customer being unpleased with our service. We do apologize for this dissatisfaction; however, on our company’s behalf many of the customer’s claims were wrongly communicated. Customer claims to...
have received a thermal heat remediation treatment on the October 4, 2016. The treatment was actually completed and paid for by credit card on September 28, 2016, and proof can be provided from our office records. Which means as October 28, 2016, his warranty was expired at the time he called us. October 4, 2016 was the date his invoice was entered into our system. We did communicate the terms of a warranty for this treatment, just as we do with all of our customers. The warranty is only valid for 30 days after the treatment. The warranty is NOT a cash back warranty, but means our techs will come back to do what we call a “re-treat” at no cost to our customers. That is, if the customer contacts Indy Bedbug Pros within 30 days after the heat treatment. Customer acknowledges the 30 day regulation in the complaint, and follows by stating he did not contact the company until the “36th day.” That call didn’t actually come in to us until the 37th day after his treatment (on November 4 2016), and our representative did have to inform this customer the warranty he wanted us to honor, was on longer valid do to timing. However, after many conversations with this customer and contacting company owners, we tried to make it right. Two of our representatives offered multiple times, to go ahead and re-treat the property, even after the expiration of his warranty, for customer satisfaction. At Indy Bedbug Pros, we understand how serious these situations are; when one is in need our services and we do not take that lightly. We understand, it is a health risk to leave these homes untreated, and we do our best to help each and every customer that we can. For this reason alone, we tried bending the rules for this specific customer, and he refused our re-treatments services and just wanted his money back. If there is any further information needed from Indy Bedbug Pros, please call our office at (317) 489-2854.
In regards to Case ID [redacted] submitted on 11/23/against Indy Bedbug Pros: We are aware of the customer being unpleased with our service We do apologize for this dissatisfaction; however, on our company’s behalf many of the customer’s claims were wrongly communicatedCustomer claims to have received a thermal heat remediation treatment on the October 4, The treatment was actually completed and paid for by credit card on September 28, 2016, and proof can be provided from our office recordsWhich means as October 28, 2016, his warranty was expired at the time he called us October 4, was the date his invoice was entered into our system We did communicate the terms of a warranty for this treatment, just as we do with all of our customersThe warranty is only valid for days after the treatment The warranty is NOT a cash back warranty, but means our techs will come back to do what we call a “re-treat” at no cost to our customers That is, if the customer contacts Indy Bedbug Pros within days after the heat treatment Customer acknowledges the day regulation in the complaint, and follows by stating he did not contact the company until the “36th day.” That call didn’t actually come in to us until the 37th day after his treatment (on November 2016), and our representative did have to inform this customer the warranty he wanted us to honor, was on longer valid do to timing However, after many conversations with this customer and contacting company owners, we tried to make it rightTwo of our representatives offered multiple times, to go ahead and re-treat the property, even after the expiration of his warranty, for customer satisfaction At Indy Bedbug Pros, we understand how serious these situations are; when one is in need our services and we do not take that lightly We understand, it is a health risk to leave these homes untreated, and we do our best to help each and every customer that we can For this reason alone, we tried bending the rules for this specific customer, and he refused our re-treatments services and just wanted his money backIf there is any further information needed from Indy Bedbug Pros, please call our office at (317) 489-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I called,(the first time) Amanda informed me that the warranty was void due to time . But with life cycle of bed bug, they were never gone. She also stated that since it was a mobile home the bugs could move to a cooler spot.WE were never told of this possibility. There has never been ANY written warranty shown or signed by us.I was told over phone that the process would take about 6 hours. They were only there for 4 1/2 hrs.Even if late calling, the scientific proof of the "life cycle"shows that the bugs were never eradicated.At no time was the company completely open to us.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Date Sent: 5/4/2017 1:13:52 PMRevdex.com:I was not asked to sign anything until the treatment was done. Before the treatment was done I was told everything would be safe and wouldnt have to remove electronics, after treatment they asked me to sign documents statining if any of our electroniccs were damaged in the treatment they would not be responsible. Yea I refused those because I was told they would be safe. I did everything they had asked. We should be bug free by what they had told us. I want a refund so I can go somewhere else. If they would have asked me to sign those papers before hand I probably would have because we needed it done.Kevin hung up on me he did not explain anything. Also I tried calling back several times and was sent to voicemail.I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
[redacted]
In regards to Case ID [redacted] submitted on 11/23/2016 against Indy Bedbug Pros: We are aware of the customer being unpleased with our service. We do apologize for this dissatisfaction; however, on our company’s behalf many of the customer’s claims were wrongly communicated. Customer claims to...
have received a thermal heat remediation treatment on the October 4, 2016. The treatment was actually completed and paid for by credit card on September 28, 2016, and proof can be provided from our office records. Which means as October 28, 2016, his warranty was expired at the time he called us. October 4, 2016 was the date his invoice was entered into our system. We did communicate the terms of a warranty for this treatment, just as we do with all of our customers. The warranty is only valid for 30 days after the treatment. The warranty is NOT a cash back warranty, but means our techs will come back to do what we call a “re-treat” at no cost to our customers. That is, if the customer contacts Indy Bedbug Pros within 30 days after the heat treatment. Customer acknowledges the 30 day regulation in the complaint, and follows by stating he did not contact the company until the “36th day.” That call didn’t actually come in to us until the 37th day after his treatment (on November 4 2016), and our representative did have to inform this customer the warranty he wanted us to honor, was on longer valid do to timing. However, after many conversations with this customer and contacting company owners, we tried to make it right. Two of our representatives offered multiple times, to go ahead and re-treat the property, even after the expiration of his warranty, for customer satisfaction. At Indy Bedbug Pros, we understand how serious these situations are; when one is in need our services and we do not take that lightly. We understand, it is a health risk to leave these homes untreated, and we do our best to help each and every customer that we can. For this reason alone, we tried bending the rules for this specific customer, and he refused our re-treatments services and just wanted his money back. If there is any further information needed from Indy Bedbug Pros, please call our office at (317) 489-2854.