ezStorage

Attn: ***, Revdex.com - Dispute Resolution Analyst We are in receipt of the above referenced complaint. Ms. executed a rental agreement (attached) on January 15, 2018 to rent unit *** at the ezStorage located in ***. Please note that *** is the name that she used when she signed the rental agreement and that is also the name on her federally issued driver’s license, which is required at the time she executed the rental agreement. Please be advised, that we have not received any notification of a legal name change. This account has been reviewed in detail and all rent, fees, charges and increases are pursuant to the terms of the rental agreement and the Maryland Self Storage Laws. I personally began communicating with Ms. on January 3, 2020, when her concerns were escalated to me and I thoroughly responded to each of her concerns from that time to the present. We have communicated back and forth about a dozen timesvia email. Additionally, since it was clear that Ms. was not going to be satisfied with any of our responses, in an effort to end the business relationship, we agreed to forgo the upcoming auction proceedings and forgive her balance due of $1,088.40 if she agreed to vacate the premises by close of business on March 31, 2020. She agreed and signed the agreement (executed agreement attached) on March 10, 2020 and we believed the situation to be resolved. Additionally, she advised that she would be moving the unit out gradually, throughout the month after work. We even gave her a temporary gate code to ensure she had access. We had not heard anything from Ms. since the day she signed the agreement. Please note that while we understand that the current pandemic has disrupted "normal life" for everyone, self-storage has been deemed an essential business in Maryland and ezStorage remains open. At no time, did Ms. contact us to discuss the situation or request an extension. We did however reach out to her on March 26, 2020 to "check in" and see if she was on to move out per the agreement she signed on March 10, 2020. She responded with an email indicating that she would not be moving out due to the current situation and making some additional demands. I personally responded and offered to extend the agreement of forgoing 3 months of rent (January, February and March) and extending her required move-out date if she paid the rent for April and May. I sent an email and the updated agreement (revised agreement attached) to her for signature on March 27, 2020 and again on March 29, 2020 at 6PM when she emailed that she could not open the file. We have not received the signed revised agreement and we have not heard from Ms. regarding the agreement. Jill FVP of Operations *** Direct