Ezze Wear Reviews (%countItem)
Ezze Wear Rating
Address: 2 - 235 Trowers Rd, Woodbridge, Ontario, Canada, L4L 5Z8
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Ezze Wear
Add new contacts
Address: 2 - 235 Trowers Rd, Woodbridge, Ontario, Canada, L4L 5Z8
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Ezze Wear
I ordered 3 shirts online on March 6, 2019. In my order I indicated that my billing and mailing addresses were separate; this is because I recently moved. The shirts were shipped via *** on April 5, 2019. When they hadn't arrived a week later, I contacted the company for a tracking number, and did not get a response until 5 days later, after I followed up a second time. On April 18, 2019 the company forwarded the tracking number and said that the package had been delivered. When I checked the tracking number, it said the delivery had been made on April 11, 2019 in Burnaby (which is my billing address and not my mailing address) and that signature service hadn't been requested. When I advised them of this, they did not offer any assurance of correcting the issue, but rather, asked if I knew where the package was now. I explained that I no longer lived at that address and did not know who currently did. That was the last email I had from the company. I followed up again on April 23, 2019, asking for an update on what was going on, and have not received a response. The shirts have been charged on my credit card.
Product_Or_Service: ***
Order_Number: ***
Account_Number: Customer ID
I've been charged for the shirts, and provided my correct mailing address. The error was on the company's behalf, and I do not feel it is my responsibility to try to find out where the package currently is. As the shirts took a month to make, and it has been almost two months since I placed the order, I do not want replacement items. I would like the company to take responsibility for their error and give me for a refund for the items I never received.
The customer gave a different billing address to the shipping address. Customer has been given a full refund due to the fact that the merchandise was delivered to her billing address. An investigation had to be filed with *** in order to process a refund. Billing addresses must be the same as the shipping address for the customer to process credit card.
Customers have in the past received goods and saying they did not.
Fed ex did ship to her billing address. The customer is saying she did not receive the merchandise but it was delivered to her billing address of her credit card.
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a refund for the items I didn't receive. The company, however, has not apologized for the mistake. Mistakes happen, but the overall customer service experience has been pretty bad. I would not recommend this company.