Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
The response to my complaint is the same response I received several month's ago, without action. There is no commitment to honor a refund and reimbursement of expenses related to his errors and faulty workmanship. I have lost all confidence that Tony will ever bring resolution.
Regards,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I appreciate that the business has made some response, specific concerns about that response are: The complaint stated that the preferred resolution was for the company to perform the work promised and contracted for After all, the work was contracted to protect a vulnerable investment that still is vulnerable The complaint further stated that, although not preferred, a refund would be acceptable However, this was in January and we are now looking at a promise that a payment will be issued at the end of February Presumably it would be received in March As additional time goes by, the acceptability of a refund diminishes MrM*** claims he is "in the process" of refunding the money Then he goes on to say it will be issued at the end of February In essence he is saying he intends to do something in the future Being "in the process" suggests that tangible action has been taken which is not the case MrM*** has made no attempt to contact me and determine how to repay the money Further, there is no reason that this should wait until the end of February when the money in question was given to MrM*** at the end of December MrM*** has promised to come do the work on several dates or in several time windows in the past going back to the first week of January When I last spoke to him, prior to filing complaint ***, he said he would refund the previous payment He has not fulfilled any of those promises In short, it would be foolish for me to assume he is going to come through on this one Thus I could not possibly "accept" the response in your system until either the work has been done or a payment has been received and verified to be legitimate.Thank you for your attention to the matter
Regards,
*** ***
We are in the process of refunding the customer ($600.00) and this will be issued at the end of February.We regret this has happened but unfortunately we have had one of our employees injured and he is unable to work. Again, we apologize.Anthony M[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Tony, at Cincinnati Welding never told us he didn't want to do the work. In fact, he only said it was a small job and he generally does much bigger and more sophisticated work so he would have to charge me $450. I don't recall Tony asking or having me sign a waiver of release. Please ask Tony to send us a copy of this signed release if that is his position. Tony already said he was at fault, he apologized for their mistake and that he would refund the money. I provided the same in writing to the Revdex.com yet almost a year later he hasn't done so and remains unavailable. I prefer to settle this matter amicably with the support of the Revdex.com, rather than make this a legal matter. Respectfully,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
The response to my complaint is the same response I received several month's ago, without action. There is no commitment to honor a refund and reimbursement of expenses related to his errors and faulty workmanship. I have lost all confidence that Tony will ever bring resolution.
Regards,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I appreciate that the business has made some response, specific concerns about that response are: The complaint stated that the preferred resolution was for the company to perform the work promised and contracted for After all, the work was contracted to protect a vulnerable investment that still is vulnerable The complaint further stated that, although not preferred, a refund would be acceptable However, this was in January and we are now looking at a promise that a payment will be issued at the end of February Presumably it would be received in March As additional time goes by, the acceptability of a refund diminishes MrM*** claims he is "in the process" of refunding the money Then he goes on to say it will be issued at the end of February In essence he is saying he intends to do something in the future Being "in the process" suggests that tangible action has been taken which is not the case MrM*** has made no attempt to contact me and determine how to repay the money Further, there is no reason that this should wait until the end of February when the money in question was given to MrM*** at the end of December MrM*** has promised to come do the work on several dates or in several time windows in the past going back to the first week of January When I last spoke to him, prior to filing complaint ***, he said he would refund the previous payment He has not fulfilled any of those promises In short, it would be foolish for me to assume he is going to come through on this one Thus I could not possibly "accept" the response in your system until either the work has been done or a payment has been received and verified to be legitimate.Thank you for your attention to the matter
Regards,
*** ***
I will be back in Cincinnati at the end of June/beginning July and will get a hold of him and remedy the situation to his satisfaction.
We are in the process of refunding the customer ($600.00) and this will be issued at the end of February.We regret this has happened but unfortunately we have had one of our employees injured and he is unable to work. Again, we apologize.Anthony M[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Tony, at Cincinnati Welding never told us he didn't want to do the work. In fact, he only said it was a small job and he generally does much bigger and more sophisticated work so he would have to charge me $450. I don't recall Tony asking or having me sign a waiver of release. Please ask Tony to send us a copy of this signed release if that is his position. Tony already said he was at fault, he apologized for their mistake and that he would refund the money. I provided the same in writing to the Revdex.com yet almost a year later he hasn't done so and remains unavailable. I prefer to settle this matter amicably with the support of the Revdex.com, rather than make this a legal matter. Respectfully,[redacted]