F A Display Reviews (11)
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F A Display Rating
Description: APPLIANCES-MAJOR- SERVICE & REPAIR
Address: 3600 Chamberlain Ln., Louisville, Kentucky, United States, 40241
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We had a service call scheduled for Saturday 2/29/2020 between 12 noon and 4 PM. They said they would call before. I was home all day with Grandkids and had no phone call. I called their number that was given me by LOWES and left messages. No return calls. at 3PM called LOWES service, after waiting for 20 minutes they told me FA Display tried contacting us but couldn't so they went to the next call. I was home all day and no one was on the phone. Now I have a different repair service (THANK GOD) coming out on Monday. After seeing all the other complaints I don't know why LOWES even works with them!
To whom it may concern,The complaint is incorrect, many attempts were made to contact and help the customer, the service order was closed out after days, Our company is still waiting to repair the TV for the customer.Thank you [redacted] ***F.A.Display
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** *** *** *** *** *** *** *** *** *** *** *** ***
Regards,
*** *** The first attempts made were about a month after the repair request, and only after *** was made aware of the repair claim
According to a voice message left at the Revdex.com by the company; the problem has been solved with the customer
To whom it may concern,The complaint is incorrect, many attempts were made to contact and help the customer, the service order was closed out after 7 days, Our company is still waiting to repair the TV for the customer.Thank you[redacted]F.A.Display
Review: I received a warranty repair authorization from the toll free number of Samsung for my steam dryer. Model # DV350AEW. The local repair company which is FA Display made a visit and replaced the sensor. However, the problem persisted. I called back the toll free number and got another authorization for this repair company to return. The local repair center canceled the repair request stating that they were not able to fix the problem. It could only be a sensor problem and they replaced it. I mentioned that there are lots of complaints about this dryer on the internet and others had similar problems with the sensor and it turned out to be other issues, such as wiring or the control panel. But they still refused. The dryer used to work fine. Now the dryer now wrinkles the clothes worse than wadding them and stuffing in a corner would. The refresh cycle and the wrinkle care cycle are the worse. Plus depending on the type of load the dryer is not drying the clothes. This is a top of the line steam dryer it should work better than the worst dryer on the market which it doesn't. It is obvious since it worked fine before that there is something wrong. I was told by Samsung to use an iron. How rude ! I haven't used an iron in 20 years on permanent press clothingDesired Settlement: fix the dryer
Business
Response:
Firm states that the visited the complainant twice and saw no problems. Wrinkles were due to too many clothes being put into the dryer.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
FA Display only came once and they said I was putting too few clothes in dryer and that's why they were being wrinkled. They refused to come back although they never fixed the dryer properly on the first business. Maybe they thought they were fixing but they were contacted by Samsung that the dryer wasn't fixed. They did not respond to Samsung's request for a return visit or my phone calls. They are LIARS!!!!!
My dryer on all several settings and all size loads and all types of materials is leaving the articles more wrinkled than when they come out of the washer.
Review: I have had an issue regarding a television which I purchased through Samsung.com which arrived in non- working order. Long story short... Samsung finally sent me a notice of "in-home repair" as is stated on the repair ticket sent to me by Samsung. This repair(warranty service) was to be performed by a local service tech- FA Display, Chamberlain Ln, Lou, Ky. When I spoke with the service representative from FA Display, It was requested by that person that I text to them a photo of my television screen ( turned on). I did as instructed, and on the following day, was notified that the repair would NOT be covered by warranty and that I would have an out of pocket expense of $1050 to do the repair. There is no way I would have damaged this unit in any fashion nor would continue to pursue this if I was in the wrong or at any way ar fault. These people need to come to my residence to look at this t v, not make judgement from a photoDesired Settlement: I want a tech from this business to meet with me at my residence and see personally that my new television has no physical damage to it from my misuse or mis-handling. No fair judgement can be made on this issue by looking at a photograph taken with a cellular phone. The repair ticket sent to me by Samsung states "in home repair" which to me means a visit by a service tech to determine if the repair is covered by the warranty. Thanks to FA's LACK of service, Samsung has withdrawn the repair ticket. I will send copies of these, along with correspondence between myself and FA Display.
Review: After setting a service appointment for my Refrigerator, no one showed up. I had to cancel a very important dinner/business meeting to make this appointment. I received a call 1 day prior to our meeting asking me to return the call. I returned the call only minutes later. Still no call! Finally after contacting the manufacturer of my refrigerator, and being on hold for over an hour, I spoke to the service tech. He put my appointment out 11 more days! This is completely unacceptable.Desired Settlement: I expect my refrigerator to be replaced or repaired within 24 hours!
Consumer
Response:
Matter has been resolved per complainant.
My Samsung refridgerator stopped cooling after 7 years and Lowe's suggested FA Display had Samsung Repair men that were the best in their field. The repairman came but we could not get the fridge out from it's tight location between two cabinet panels. After a few minutes attempting to pull it out, the repairman left without word. Later that evening, a neighbor with some mussel helped me move it out and we set it in the middle of our kitchen with the back fully exposed. I called the repairman and left a message that we were ready to have him return to fix our unit. I called every day, 3 or 4 times, asking him to come back and expreseed our need as we were having arough time without the fridge. Finally, I went to his office and asked him why he was avoiding me. At first he acted as he never saw then agreed to come over that evening. He came to my home, took off the rear panels, said the compresser was ok but there was a Freon leak that could cost as much as 800 to fix. We asked what kind of warranty would go with the fix and he said there would not be any. We assumed a new fridge was our best option and he agreed. He asked for $60 for his diagnostic work in stead of the $80 he quoted when first contacted and we thought it was generous of him in spite of the long delays to get to this point. We bought a new fridge at Lowes and refused to consider any of their Samsungs. To save a few bucks, I decided to keep the old Samsung figuring I could actually get a few bucks selling it on Craigs list even explaning in my ad that the Samsung repairman determined it had a Freon leak that would cost over $500 to fix. It sold any way. That evening, I got a call from the buyer to tell me that it was fixed by a neighbor who had been a repairman for Sears by replacing a 20AMP fuse. I let the Samsung repairman know he screwed up and cost me $2000 to buy a new fridge. At the very least, I wanted my $60 back. He agreed to give it to me but only after he could confirm it was fixed. My buyer was grateful, of course, and kind enough to let DA Display to inspect it at his house. He talked to the repairman and gave him his address. Nearly a week has gone buy and no one from FA Display has followed through by inspecting the repair job on the old Samsung. Again, repeated calls have never been acknowledged and they continue to frustrate me. How can Samsung support this level of customer care? The Revdex.com in Louisville has a few similar complaints and I just added mine. I will continue to pursue some satisfaction until I receive the diagnostic fee that turned out to be merely a guess.
Review: Samsung selected F A Display to repair my washer, as they are the only authorized repair service in my area. A technician ([redacted]) set up the initial appointment on Monday, 25 AUG. [redacted] determined that the washer needed a new motor. The motor is under warranty, but I still had to pay for labor. I had to write a $200 check up front. [redacted] called me the following day, Tuesday, and said the motor was in and he would arrive at my house at 3pm Wednesday. He did not show up on Wednesday, nor did I receive a phone call. I assumed he would show up on Thursday, again he didn't show or call. I then called the office and called/texted [redacted]. [redacted] then messages me back and stated he was at a Dr appointment and couldn't make it, and he would arrive Friday morning around 9:30. He showed up at 1130 on Friday and replaced the motor. We were leaving town at noon, so this delay caused me to have to use two neighbors washers to pack for outperform trip. When we returned home on Monday, we attempted to do a load of laundry. The washer stopped running, and gave the error message that the motor wasn't functioning properly. We called the office on Tuesday and spoke with the owner, who told us it would be another day before any tech could arrive. My wife did not feel this was appropriate, so she called the office again and the owner hung up on her. I called the office again, and he said he would call me back Wednesday morning. He did not call as he said he would. I called the office back this morning, and the owner said he would have a technician call me. [redacted] called back and stated he would be here tomorrow morning. It has now been nearly two weeks since I wrote a check for their services.Desired Settlement: I feel I am entitled to a full $200 refund for not receiving services in a reasonable timely manner. I have had to use neighbors washers, using their water, and creating added stress to both them and myself. I was unable to properly pack for our weekend trip due to not being able to wash all of our clothes. I have taken off work early for two days in order to be home when the technician was supposed to arrive.
After setting a service appointment for my Refrigerator, no one showed up. I had to cancel a very important dinner/business meeting to make this appointment. I received a call 1 day prior to our meeting asking me to return the call. I returned the call only minutes later. Still no call! Finally after contacting the manufacturer of my refrigerator, and being on hold for over an hour, I spoke to the service tech. He put my appointment out 11 more days! This is completely unacceptable.