Tell us why here...We are sorry you are experiencing issues with your Bruno Elite Stairlift. We have been in contact with your dealer and have verified that they did perform repairs and your lift was working properly upon their visit 8/8/2017. We are more than happy to work with you and...
the dealer to insure you are satisfied with your Bruno Stairlift. If you are still having issues, please contact your dealer. I will monitor this case and insure any parts or assistance are available for a swift resolution.
In our phone conversation we came to an agreement to insure the problems were addressed to the customers satisfaction. We have been in contact with the dealer and I am waiting for confirmation of successful resolution. Please feel free to contact me with any concerns or questions. Thank you.
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Alfred [redacted]
August 17, 2016 [redacted] Subject: SRE Stairlift unit (serial number 08010300953) Dear Mr. [redacted], After reviewing your letter concerning your mothers Stairlift charger refund, we have noticed this part was replaced in December of 2014. Like most companies we have a 90 day service part warranty. This part was in the unit for over 20 months and does not fall into the 90 day warranty coverage. This refund of $348 you were asking for would not be something covered by Bruno warranty. Thank you for your patience during the review of your 2008 stairlift. Sincerely [redacted] Service Manger Bruno Independent Living Aids
August 17, 2016 [redacted] Subject: SRE Stairlift unit (serial number 08010300953) Dear Mr. [redacted], After reviewing your letter concerning your mothers Stairlift charger refund, we have noticed this part was replaced in December of 2014. Like most...
companies we have a 90 day service part warranty. This part was in the unit for over 19 months and does not fall into the 90 day warranty coverage. This refund of $348 you were asking for would not be something covered by Bruno warranty. Thank you for your patience during the review of your 2008 stairlift. Sincerely [redacted] Service Manger Bruno Independent Living Aids
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was hopeful the Revdex.com could help
arbitrate this refund claim without the assistance of federal and state agencies,
or civil litigation in small claims court. I and
most Americans believe that businesses profiting from disabled customers should
have a higher level of respect and empathy for others. And it’s shameful for Bruno Independent
Living Aids to not care about satisfying their customers, especially over a $348
refund that we are due.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have reviewed your request and after our engineering
department and dealer looked at the pictures it was determined this would not
be covered by warranty. Warranty would not cover indirect, incidental or
consequential damages. There was some external force that bent this hitch that
could not have been controlled by Bruno or our dealer.
I have attached the warranty policy and pictures of the
damaged hitch adaptor.
Thank you for your patience during the review process.
[redacted]
[redacted]
Bruno Independent Living Aids
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
September28, 2015 Revdex.comof Wisconsin[redacted]
[redacted]
[redacted] RE: Claim[redacted] – Bruno Joey Lift (VSL-4000HW) serial #[redacted]
[redacted]
[redacted]
[redacted] DearMr. [redacted]: Wehave reviewed your request for a new...
platform for your Bruno Joey lift, builtin January of 2010. Bruno has a 3 year warranty for defective parts orworkmanship. This unit is beyond the 3 year period. Afterreviewing the pictures of the issue, Bruno has decided to do a onetime goodwilland replace the platform. Thanksfor your patience during the review period. Sincerely, [redacted]
[redacted]BrunoIndependent Living Aids Cc: [redacted]INC. [redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Bruno Independent Living Aids has not offered anything to resolve this matter. If the Revdex.com can not settle my complaint, then I will have to contact local TV consumer reporters here for their help or file a claim with the St. Louis County Small Claims Court.
Regards,
[redacted]
Tell us why here...We are sorry you are experiencing issues with your Bruno Elite Stairlift. We have been in contact with your dealer and have verified that they did perform repairs and your lift was working properly upon their visit 8/8/2017. We are more than happy to work with you and...
the dealer to insure you are satisfied with your Bruno Stairlift. If you are still having issues, please contact your dealer. I will monitor this case and insure any parts or assistance are available for a swift resolution.
In our phone conversation we came to an agreement to insure the problems were addressed to the customers satisfaction. We have been in contact with the dealer and I am waiting for confirmation of successful resolution. Please feel free to contact me with any concerns or questions. Thank you.
[A default letter...
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Alfred [redacted]
August 17, 2016 [redacted] Subject: SRE Stairlift unit (serial number 08010300953) Dear Mr. [redacted], After reviewing your letter concerning your mothers Stairlift charger refund, we have noticed this part was replaced in December of 2014. Like most companies we have a 90 day service part warranty. This part was in the unit for over 20 months and does not fall into the 90 day warranty coverage. This refund of $348 you were asking for would not be something covered by Bruno warranty. Thank you for your patience during the review of your 2008 stairlift. Sincerely [redacted] Service Manger Bruno Independent Living Aids
August 17, 2016 [redacted] Subject: SRE Stairlift unit (serial number 08010300953) Dear Mr. [redacted], After reviewing your letter concerning your mothers Stairlift charger refund, we have noticed this part was replaced in December of 2014. Like most...
companies we have a 90 day service part warranty. This part was in the unit for over 19 months and does not fall into the 90 day warranty coverage. This refund of $348 you were asking for would not be something covered by Bruno warranty. Thank you for your patience during the review of your 2008 stairlift. Sincerely [redacted] Service Manger Bruno Independent Living Aids
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was hopeful the Revdex.com could help
arbitrate this refund claim without the assistance of federal and state agencies,
or civil litigation in small claims court. I and
most Americans believe that businesses profiting from disabled customers should
have a higher level of respect and empathy for others. And it’s shameful for Bruno Independent
Living Aids to not care about satisfying their customers, especially over a $348
refund that we are due.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
April 1, 2015
Revdex.com of Wisconsin
[redacted]
[redacted]
Reference: Number [redacted]
[redacted]
[redacted]
[redacted] ** [redacted]
Dear...
Mr. [redacted]:
We have reviewed your request and after our engineering
department and dealer looked at the pictures it was determined this would not
be covered by warranty. Warranty would not cover indirect, incidental or
consequential damages. There was some external force that bent this hitch that
could not have been controlled by Bruno or our dealer.
I have attached the warranty policy and pictures of the
damaged hitch adaptor.
Thank you for your patience during the review process.
[redacted]
[redacted]
Bruno Independent Living Aids
cc: [redacted]
[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
September28, 2015 Revdex.comof Wisconsin[redacted]
[redacted]
[redacted] RE: Claim[redacted] – Bruno Joey Lift (VSL-4000HW) serial #[redacted]
[redacted]
[redacted]
[redacted] DearMr. [redacted]: Wehave reviewed your request for a new...
platform for your Bruno Joey lift, builtin January of 2010. Bruno has a 3 year warranty for defective parts orworkmanship. This unit is beyond the 3 year period. Afterreviewing the pictures of the issue, Bruno has decided to do a onetime goodwilland replace the platform. Thanksfor your patience during the review period. Sincerely, [redacted]
[redacted]BrunoIndependent Living Aids Cc: [redacted]INC. [redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Bruno Independent Living Aids has not offered anything to resolve this matter. If the Revdex.com can not settle my complaint, then I will have to contact local TV consumer reporters here for their help or file a claim with the St. Louis County Small Claims Court.
Regards,
[redacted]